What does Enghouse Interactive do?

We are the world’s most reliable contact centre technology provider.  Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders.  Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost centre into a powerful growth engine.  Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.

Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.

Integrated Suite of Solutions
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact centre, self-service, attendant operator consoles and workforce optimisation. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premises-based, through to private, public or community cloud and even hybrid requirements.

Exploiting the Cloud
Enghouse Interactive has been spear-heading the movement away from the traditional ‘bricks and mortar’ contact centre to a more virtual and cloud-based approach. Our Cloud Contact Center solution was the first true cloud-based contact centre option on the market and offers full multi-tenancy as standard. With its reputation for simple, fast deployment, flexible integration and rich feature set, Cloud Contact Center is the most selected provider of cloud-based contact centre platforms to top-tier telcos worldwide.

Scalable, Flexible Solutions
Our solutions scale from a single site attendant console to multi-tenanted, multi-channel contact centres with users in excess of 10,000. We have more than 1 million agent seats handling over 1 billion interactions through our systems daily – making Enghouse Interactive one of the biggest providers of customer contact solutions in the world.

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BCStrategies
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Enghouse Interactive today announced that Mitel has certified Enghouse Interactive’s Quality Management Suite version 7.1 for MiVoice Business 8.0 SP1, MiVoice Border...

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BCStrategies
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Biz Technology Solutions (BTS) today announced its recent partnership with Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center...

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Robbie Pleasant
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Enghouse Interactive unveiled Communications Center for Microsoft Office 365, a new offering that provides provides hosted, on-premise, and hybrid contact center...

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UCStrategies Staff
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Promero, a provider of hosted contact center software, today announced that it would leverage Enghouse Interactive's Contact Center: Service Provider (CCSP) 7.2...

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Robbie Pleasant
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Enghouse Interactive has introduced the latest version of the Enghouse Interactive Communication Center (EICC). Version 8.0 of EICC, previously known as Zeacom...

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Blair Pleasant
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One company that's gone through significant transition recently is Zeacom. Zeacom was acquired and became part of Enghouse Interactive (EI) in June 2012, and is...

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Robbie Pleasant
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IT Expo in Las Vegas is upon us. There's no shortage of panels and presentations to see, no matter what your area of interest may be. For those of you who are...

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Robbie Pleasant
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Zeacom has announced the release of the latest version of Zeacom Communications Center (ZCC), featuring mobility applications for Android, business intelligence...

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