Enghouse Interactive Announces Contact Center Solutions with Office 365 and Skype for Business Integration
Enghouse Interactive unveiled Communications Center for Microsoft Office 365, a new offering that provides contact center capabilities and deployment choices for Office 365 or Skype for Business users. Announced at Microsoft Ignite 2017, the new Communications Center provides hosted, on-premise, and hybrid contact center deployment strategies for organizations in North America.
The offering is based on Enghouse Interactive’s Communications Center and Contact Center Service Provider (CSSP), and offers a range of contact center deployment strategies. Among them is the new fully hosted, managed service contact center, which comes integrated with Office 365. It allows customers to have complete control over their contact center environment without needing any on-premises equipment or burden on their IT departments.
Additionally, the solution offers a range of advanced functionality. This includes omni-channel interaction management, CRM and data integration, recording and quality management, and contact center dashboards and reports. The pricing is based on an OpEx subscription.
The Managed Service offering virtualizes networking, storage, CPU, and security, providing high levels of data protection, VM mobility, and availability. In order to maintain business continuity and performance, it’s hosted in two geographically redundant and software-defined data centers in North America.
According to Blair Pleasant, co-founder of UCStrategies: “Businesses today are looking for options to traditional on-premises solutions requiring managing and maintaining equipment, and Enghouse’s managed service fits that bill.”
She added, “Enghouse is making it easier for Office 365 and Skype for Business customers to add voice-only and omni-channel contact center capabilities without requiring on-premises equipment, adding value to the investment companies have made in their Microsoft solutions.”
Additionally, Enghouse also announced the TouchPoint Agent, a serverless application that provides call centers with skills-based routing, CRM screen pop, call recording, call categorization, and other features. Like Communications Center, it’s integrated directly to Office 365. As a voice-only solution, it is priced much lower than omni-channel offerings.
Enghouse Interactive is a tenured Microsoft partner, which earned Gold Application Development and Communications competencies back in 2015. It leverages native integration to office 365 and Skype for Business, so as to use APIs endorsed by Microsoft, and aims to provide end-users with their choice of configurations and deployment options.
For more information, visit www.enghouseinteractive.com.
Tags
Start YourCustomized Search
SOLUTION AREA
SOLUTION PROVIDERS
- 8x8 (13) Apply 8x8 filter
- Alcatel-Lucent Enterprise (4) Apply Alcatel-Lucent Enterprise filter
- AT&T (2) Apply AT&T filter
- AudioCodes (1) Apply AudioCodes filter
- Avaya (41) Apply Avaya filter
- Cisco (39) Apply Cisco filter
- Dell (1) Apply Dell filter
- Five9 (2) Apply Five9 filter
- Fuze (1) Apply Fuze filter
- Genesys (1) Apply Genesys filter
- HP (3) Apply HP filter
- IBM (20) Apply IBM filter
- Logitech (1) Apply Logitech filter
- Lumen (1) Apply Lumen filter
- Masergy (2) Apply Masergy filter
- Microsoft (74) Apply Microsoft filter
- Mitel (23) Apply Mitel filter
- NEC (14) Apply NEC filter
- Nectar (1) Apply Nectar filter
- Polycom (1) Apply Polycom filter
- RingCentral (27) Apply RingCentral filter
- Tata Communications (1) Apply Tata Communications filter
- Unify (24) Apply Unify filter
- Vonage Business (5) Apply Vonage Business filter
- Acme Packet (1) Apply Acme Packet filter
- Allworx (2) Apply Allworx filter
- Aspect (4) Apply Aspect filter
- BT (3) Apply BT filter
- CallTower (8) Apply CallTower filter
- Clarity Connect (1) Apply Clarity Connect filter
- Dimension Data (6) Apply Dimension Data filter
- Enghouse Interactive (3) Apply Enghouse Interactive filter
- Inference Solutions (4) Apply Inference Solutions filter
- IntelePeer (5) Apply IntelePeer filter
- IR (1) Apply IR filter
- Jive (4) Apply Jive filter
- Momentum (1) Apply Momentum filter
- NewVoiceMedia (2) Apply NewVoiceMedia filter
- Orange (5) Apply Orange filter
- Panasonic (1) Apply Panasonic filter
- PanTerra Networks (1) Apply PanTerra Networks filter
- Snom (2) Apply Snom filter
- Verint (1) Apply Verint filter
- VOSS (3) Apply VOSS filter
- Voxbone (2) Apply Voxbone filter
- West (1) Apply West filter
- Yorktel (1) Apply Yorktel filter
- 3CX (1) Apply 3CX filter
- Esna (4) Apply Esna filter
- EZuce (1) Apply EZuce filter
- Huawei (2) Apply Huawei filter
- Mutare (2) Apply Mutare filter
- NextPlane (4) Apply NextPlane filter
- Radish Systems (1) Apply Radish Systems filter
- SMART (5) Apply SMART filter
CONTENT TYPE
- BC Expert Insights Market (7) Apply BC Expert Insights Market filter
- BC Expert Insights Objective - Vendor Neutral (8) Apply BC Expert Insights Objective - Vendor Neutral filter
- BC Expert Insights Planning (4) Apply BC Expert Insights Planning filter
- BC Expert Insights Solution (0)
- BC Expert Insights Vendor (7) Apply BC Expert Insights Vendor filter
- BC Expert Insights Vendor Solution (25) Apply BC Expert Insights Vendor Solution filter
- BC Expert Roundtable (4) Apply BC Expert Roundtable filter
- Bcs Webinar (0)
- Bcs Webinar Registration (0)
- Best Practice (11) Apply Best Practice filter
- Buyer Guide (3) Apply Buyer Guide filter
- Case Study (3) Apply Case Study filter
- Executive Interview (6) Apply Executive Interview filter
- Expert Roundtable (8) Apply Expert Roundtable filter
- Guest Contributions (2) Apply Guest Contributions filter
- Multimedia (13) Apply Multimedia filter
- News Analysis (176) Apply News Analysis filter
- Newsfeed Article (125) Apply Newsfeed Article filter
- Newsfeed Article (0)
- Thought Leadership (0)
- Vendor Collateral (24) Apply Vendor Collateral filter
- Vendor Resource Best Practices (0)
- Vendor Resource Buyers Guides (0)
- Vendor Resource Multimedia Content (0)
- Vendor Resource White Paper (0)
- Webinar (0)
- Webinars (0)
- White Paper (5) Apply White Paper filter
MORE FILTERS
INDUSTRY
- Banking And Investment (106) Apply Banking And Investment filter
- Education (56) Apply Education filter
- Energy And Utilities (70) Apply Energy And Utilities filter
- Finance (1) Apply Finance filter
- Government (121) Apply Government filter
- Healthcare (82) Apply Healthcare filter
- Hospitality (32) Apply Hospitality filter
- Insurance (26) Apply Insurance filter
- Manufacturing (80) Apply Manufacturing filter
- Media/Publishing (49) Apply Media/Publishing filter
- None (9) Apply None filter
- Professional Services (78) Apply Professional Services filter
- Retail & Distribution (102) Apply Retail & Distribution filter
- Technology (150) Apply Technology filter
- Transportation (10) Apply Transportation filter
Comments
There are currently no comments on this article.
You must be a registered user to make comments