Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. We help contact centers of every size create powerful customer connections. 

Engage with Five9 and here's what you can expect:

Leverage the knowledge of your entire organization. The Five9 Microsoft Skype for Business integration connects Five9 agents to Skype for Business users throughout the organization. Five9 agents can collaborate seamlessly with knowledge workers using common address directories, synchronized availability, call states, and telephony integration. 

Empower your agents to leverage:

  • Global address book integration and access to contact groups
  • Company-wide presence, providing contact availability and channel preference
  • Click-to-Call and Click-to-Chat collaboration
  • Telephony integration for Five9 agents and Microsoft Skype for Business throughout the organization
  • Authentication via IWA, using Windows domain credentials

Access an extensive ecosystem of partners. Enhance the Five9 cloud contact center platform with leading partnerships within UC, customer relationship management (CRM), analytics, workforce management, performance management solutions, and telephony providers.

Leverage extensive cloud expertise. With the experience of thousands of customer implementations, we are laser-focused on building, implementing, and supporting an easy-to-use, complete cloud contact center solution.

Gain a trusted partner. We take the time to understand our customers’ requirements, tailoring deployments to specific needs and performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes. 

By
Blair Pleasant
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I encourage you to join me and Five 9 Director, Corporate Communications, Michael Rose in a webinar on Tuesday, December 4 at 11:00 am PT/2:00 ET. We’ll be discussing...

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Blair Pleasant
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At the Google Cloud NEXT conference in San Francisco, Google made many, many AI announcements, including new AI tools to help contact centers be more efficient and...

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By
Nicolas De Kouchkovsky
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I am excited to share the second iteration of my Customer Interaction Management market landscape. The number of participants has jumped from 450 to 650. The steep...

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By
Blair Pleasant
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In this Industry Buzz podcast the BCStrategies Experts address a variety of recent news items.
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Robbie Pleasant
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Five9, a provider of cloud contact communication software, has announced the Five9 Spring Release 2018. With this new release come new enhancements to its portfolio,...

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By
Nicolas De Kouchkovsky
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In the first part of this article, we covered Twilio’s Flex announcement and the evolving enterprise contact center landscape. In this second part, I want to cover...

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By
Blair Pleasant
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Five9 surveyed thousands of consumers and business decision makers for its inaugural Customer Service Index, focusing on Consumer Expectations and Behaviors with...

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Blair Pleasant
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At its first analyst conference, Five9 gathered key contact center industry analysts in Ft. Lauderdale to hear about the company’s strategy, direction, and financial...

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By
Robbie Pleasant
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Five9, Inc. conducted its inaugural Five9 Customer Service Index research, conducted by Zogby Analytics, and the results are clear: customer service experience is key...

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Blair Pleasant
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In this Executive Insights podcast, Blair Pleasant is joined by Darryl Addington, Director of Product Marketing of Five9. Blair and Darryl talk about...
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Blair Pleasant
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BCStrategies Expert Blair Pleasant joined Darryl Addington, Director of Product Marketing at Five9 and Corey Cross, Key Systems Engineer with Amsurg...
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By
Blair Pleasant
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Skype for Business is a great tool for helping knowledge and information workers better communicate and collaborate with each other using a range of...
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