Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. We help contact centers of every size create powerful customer connections. 

Engage with Five9 and here's what you can expect:

Leverage the knowledge of your entire organization. The Five9 Microsoft Skype for Business integration connects Five9 agents to Skype for Business users throughout the organization. Five9 agents can collaborate seamlessly with knowledge workers using common address directories, synchronized availability, call states, and telephony integration. 

Empower your agents to leverage:

  • Global address book integration and access to contact groups
  • Company-wide presence, providing contact availability and channel preference
  • Click-to-Call and Click-to-Chat collaboration
  • Telephony integration for Five9 agents and Microsoft Skype for Business throughout the organization
  • Authentication via IWA, using Windows domain credentials

Access an extensive ecosystem of partners. Enhance the Five9 cloud contact center platform with leading partnerships within UC, customer relationship management (CRM), analytics, workforce management, performance management solutions, and telephony providers.

Leverage extensive cloud expertise. With the experience of thousands of customer implementations, we are laser-focused on building, implementing, and supporting an easy-to-use, complete cloud contact center solution.

Gain a trusted partner. We take the time to understand our customers’ requirements, tailoring deployments to specific needs and performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes. 

By
Blair Pleasant
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Looking back on 2023, anything having to do with AI was hot, and anything related to generative AI was even hotter.
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By
Jon Arnold
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The June episode starts with Jon's takeaways from Five9’s analyst event in Porto, Portugal, with a parallel discussion about how Five9 is using AI to transform customer service.

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By
Blair Pleasant
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At the Five9 Analyst and Influencers Summit in Porto, Portugal, the word we heard most often was “joy.” Five9’s goal is to bring joy to customer experiences.
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By
Blair Pleasant
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With artificial intelligence (AI) being hailed as the technology of the year, the role of knowledge management (KM) for contact centers has never been more important.
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By
Blair Pleasant
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“Buzzword Bingo” at Enterprise Connect was pretty easy this year – AI, OpenAI, Generative AI, ChatGPT, conversational AI, with a bonus point for contact center/CCaaS.
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By
Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts convene to discuss the integration of unified communications and contact center, the value it provides and the challenges it presents. ...

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By
Evan Kirstel
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Frost & Sullivan surveyed healthcare decision-makers at the height of the pandemic to discover how healthcare operations evolved. The report provides a revealing...
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By
Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts look back at 2021 in business communications. Blair Pleasant moderates the...

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By
BCStrategies
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The new capability, Five9 Virtual Voiceover, will be available to Five9 Inference Studio 7 users at no additional cost. Studio 7 is currently in controlled availability...
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By
BCStrategies
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At Five9’s special meeting of stockholders held on September 30, 2021, Five9 did not obtain the requisite stockholder support for the merger agreement. As a result, Zoom...
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By
BCStrategies
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More than two-thirds of respondents acknowledge that it’s difficult or time-consuming to access customer support when they need it
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