Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. We help contact centers of every size create powerful customer connections. 

Engage with Five9 and here's what you can expect:

Leverage the knowledge of your entire organization. The Five9 Microsoft Skype for Business integration connects Five9 agents to Skype for Business users throughout the organization. Five9 agents can collaborate seamlessly with knowledge workers using common address directories, synchronized availability, call states, and telephony integration. 

Empower your agents to leverage:

  • Global address book integration and access to contact groups
  • Company-wide presence, providing contact availability and channel preference
  • Click-to-Call and Click-to-Chat collaboration
  • Telephony integration for Five9 agents and Microsoft Skype for Business throughout the organization
  • Authentication via IWA, using Windows domain credentials

Access an extensive ecosystem of partners. Enhance the Five9 cloud contact center platform with leading partnerships within UC, customer relationship management (CRM), analytics, workforce management, performance management solutions, and telephony providers.

Leverage extensive cloud expertise. With the experience of thousands of customer implementations, we are laser-focused on building, implementing, and supporting an easy-to-use, complete cloud contact center solution.

Gain a trusted partner. We take the time to understand our customers’ requirements, tailoring deployments to specific needs and performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes. 

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BCStrategies
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Join acclaimed industry analysts and recognized thought leaders as they discuss new trends and tools available to help your enterprise stay ahead of new consumer...
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BCStrategies
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Accelerates the Five9 Artificial Intelligence portfolio by provid ing ‘digital workers ’ that driv e a new level of self service in the c ontact c enter
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BCStrategies
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A Native Microsoft Teams Contact Center Solution to Improve Customer Experience
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net2phone now offers industry leading cloud contact center solution
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Five9 Customers Can Now Use Selligent to Empower Contact Center Agents with Real-Time Customer Information
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Five9 Agent Assist shatters AI perceptions of being ‘expensive,’ ‘hard,’ and ‘inaccurate’ while providing consistent, detailed and precise call summaries
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As a response to the coronavirus or COVID-19, the “new normal” is remote work, or work from home (WFH). With recommendations to enforce “social distancing,” many...
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PAR Tech delivers superior customer experience with Five9 and Zoom

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CPaaS (Communications Platform as a Service) is one of the most powerful tools I have seen in my 25 years in the industry. As an industry, we have seen it evolve from...
Tom Brannen
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Avaya recently inked a strategic alliance with Unified Communications as a Service (UCaaS) provider RingCentral for UC. Its likely refocus on contact centers made me...
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The phone is dead, right? Wrong. While omnichannel experiences are vital, consumers still turn to the phone when it comes to getting customer service, especially when...
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Blair Pleasant
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We heard about the company’s strategy and direction and got to meet the new management team, including the new CMO, CTO and Head of AI, EVP Engineering, and EVP Strategy & Operations.

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