Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. We help contact centers of every size create powerful customer connections.
Engage with Five9 and here's what you can expect:
Leverage the knowledge of your entire organization. The Five9 Microsoft Skype for Business integration connects Five9 agents to Skype for Business users throughout the organization. Five9 agents can collaborate seamlessly with knowledge workers using common address directories, synchronized availability, call states, and telephony integration.
Empower your agents to leverage:
- Global address book integration and access to contact groups
- Company-wide presence, providing contact availability and channel preference
- Click-to-Call and Click-to-Chat collaboration
- Telephony integration for Five9 agents and Microsoft Skype for Business throughout the organization
- Authentication via IWA, using Windows domain credentials
Access an extensive ecosystem of partners. Enhance the Five9 cloud contact center platform with leading partnerships within UC, customer relationship management (CRM), analytics, workforce management, performance management solutions, and telephony providers.
Leverage extensive cloud expertise. With the experience of thousands of customer implementations, we are laser-focused on building, implementing, and supporting an easy-to-use, complete cloud contact center solution.
Gain a trusted partner. We take the time to understand our customers’ requirements, tailoring deployments to specific needs and performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes.