Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. We help contact centers of every size create powerful customer connections. 

Engage with Five9 and here's what you can expect:

Leverage the knowledge of your entire organization. The Five9 Microsoft Skype for Business integration connects Five9 agents to Skype for Business users throughout the organization. Five9 agents can collaborate seamlessly with knowledge workers using common address directories, synchronized availability, call states, and telephony integration. 

Empower your agents to leverage:

  • Global address book integration and access to contact groups
  • Company-wide presence, providing contact availability and channel preference
  • Click-to-Call and Click-to-Chat collaboration
  • Telephony integration for Five9 agents and Microsoft Skype for Business throughout the organization
  • Authentication via IWA, using Windows domain credentials

Access an extensive ecosystem of partners. Enhance the Five9 cloud contact center platform with leading partnerships within UC, customer relationship management (CRM), analytics, workforce management, performance management solutions, and telephony providers.

Leverage extensive cloud expertise. With the experience of thousands of customer implementations, we are laser-focused on building, implementing, and supporting an easy-to-use, complete cloud contact center solution.

Gain a trusted partner. We take the time to understand our customers’ requirements, tailoring deployments to specific needs and performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes. 

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BCStrategies
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At Five9’s special meeting of stockholders held on September 30, 2021, Five9 did not obtain the requisite stockholder support for the merger agreement. As a result, Zoom...
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BCStrategies
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More than two-thirds of respondents acknowledge that it’s difficult or time-consuming to access customer support when they need it
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Jon Arnold
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In this episode, the timing was good for BCStrategies' Jon Arnold and Chris Fine to talk about the acquisition of Five9 by Zoom. There...

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Robert Harris
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In this Industry Buzz podcast, the BCStrategies Experts provide their initial thoughts on the Zoom acquisition of Five9 and the impacts on the industry. ...

Robert Harris
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BCStrategies
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The combination of Zoom’s robust communications platform with Five9’s intelligent cloud contact center will enable organizations to reimagine the way they engage with...
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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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BCStrategies
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Strategic partnership and integrated solution will enable streamlined and reimagined contact center experiences
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BCStrategies
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Furthers Mitel’s ability to support each customers’ unique communications needs as demand for cloud accelerates and focus on customer experience increase
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Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts discuss trends in CCaaS. Blair Pleasant moderates the conversation, with Elizabeth English and Nicolas DeKouchkovsky. Topics include ...

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Blair Pleasant
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There’s never a dull moment in the contact center world, and the past couple of months have been no exception. Here’s a quick review of some of the recent news, from...
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BCStrategies
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Supporting Agents and Supervisors in their quest to better enable remote workers – and demonstrating an additional proof point of the Five9 product unification strategy.
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BCStrategies
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Join acclaimed industry analysts and recognized thought leaders as they discuss new trends and tools available to help your enterprise stay ahead of new consumer...
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