Five9 and Genband Partner Together to Provide UC and WebRTC Solutions
GENBAND and Five9 Inc. have announced a new partnership, through which Five9 will offer GENBAND’s solutions to its contact center customers. Five9 selected GENBAND and three specific solutions due to the company’s experience with delivering cloud-based real time communications to customers across the world, and the ever-growing demand for WebRTC.
Five9 is known for its omnichannel cloud contact center solution, which allows enterprises to communicate with their customers across any channel, voice and digital alike. It offers a range of management applications, including real-time and historical reporting, workforce management solutions, and quality monitoring.
GENBAND’s services are designed to help customers succeed through cloud-based real-time communications software solutions and services. Its Kandy communications Platform as a Service (CPaaS) provides a set of embedded communications capabilities, such as voice and video messaging, presence, and chat, to provide an enhanced user collaboration experience.
Per the partnership, Five9 will offer GENBAND’s Kandy solutions, which includes Unified Communications, WebRTC, and Kandy Wrapper (pre-developed applications). Kandy offers partners the ability to provide Real Time Communications and Unified Communications extensions to their contact centers, allowing agents to communicate with and help their customers in a greater range of ways.
According to Wendell Black, VP of global channels at Five9, “Most of Five9 customers are looking for a UC extension to the call center, and being able to offer a solution with GENBAND satisfies customer objectives.”
Blair Pleasant, co-founder of UCStrategies, states, “This partnership is a great opportunity for Five9 to provide enhanced value by offering UC functionality to its contact center customers.” She adds, “Five9 and GENBAND had been working together previously to provide GENBAND’s WebRTC and Kandy offering for a specific customer, and the relationship took off from there. Now there’s an opportunity for the companies to provide more options for Five9 customers, and potentially to GENBAND customers.”
GENBAND’s Kandy solutions will be available through Five9 shortly. For more information, visit www.genband.com and www.five9.com.
Start YourCustomized Search
SOLUTION AREA
SOLUTION PROVIDERS
- Alcatel-Lucent Enterprise (3) Apply Alcatel-Lucent Enterprise filter
- AT&T (3) Apply AT&T filter
- Avaya (32) Apply Avaya filter
- Cisco (42) Apply Cisco filter
- Genesys (2) Apply Genesys filter
- HP (9) Apply HP filter
- IBM (12) Apply IBM filter
- Microsoft (71) Apply Microsoft filter
- Mitel (16) Apply Mitel filter
- NEC (9) Apply NEC filter
- Polycom (7) Apply Polycom filter
- RingCentral (5) Apply RingCentral filter
- Unify (16) Apply Unify filter
- Vonage Business (3) Apply Vonage Business filter
- Allworx (2) Apply Allworx filter
- BT (2) Apply BT filter
- Damaka (2) Apply Damaka filter
- Enghouse Interactive (2) Apply Enghouse Interactive filter
- Lifesize (2) Apply Lifesize filter
- Mavenir (1) Apply Mavenir filter
- Momentum (5) Apply Momentum filter
- Orange (1) Apply Orange filter
- PanTerra Networks (1) Apply PanTerra Networks filter
- Voice4Net (1) Apply Voice4Net filter
- Voxbone (1) Apply Voxbone filter
- Yorktel (1) Apply Yorktel filter
- ESI (1) Apply ESI filter
- Esna (2) Apply Esna filter
- Exinda (1) Apply Exinda filter
- Huawei (1) Apply Huawei filter
- NextPlane (1) Apply NextPlane filter
- Ooma (9) Apply Ooma filter
- SMART (10) Apply SMART filter
CONTENT TYPE
- BC Expert Insights Market (3) Apply BC Expert Insights Market filter
- BC Expert Insights Objective - Vendor Neutral (1) Apply BC Expert Insights Objective - Vendor Neutral filter
- BC Expert Insights Planning (0)
- BC Expert Insights Solution (1) Apply BC Expert Insights Solution filter
- BC Expert Insights Vendor (1) Apply BC Expert Insights Vendor filter
- BC Expert Insights Vendor Solution (2) Apply BC Expert Insights Vendor Solution filter
- BC Expert Roundtable (0)
- Bcs Webinar (0)
- Bcs Webinar Registration (0)
- Best Practice (0)
- Buyer Guide (1) Apply Buyer Guide filter
- Case Study (5) Apply Case Study filter
- Executive Interview (2) Apply Executive Interview filter
- Expert Roundtable (3) Apply Expert Roundtable filter
- Guest Contributions (2) Apply Guest Contributions filter
- Multimedia (3) Apply Multimedia filter
- News Analysis (185) Apply News Analysis filter
- Newsfeed Article (59) Apply Newsfeed Article filter
- Newsfeed Article (0)
- Thought Leadership (0)
- Vendor Collateral (13) Apply Vendor Collateral filter
- Vendor Resource Best Practices (0)
- Vendor Resource Buyers Guides (0)
- Vendor Resource Multimedia Content (0)
- Vendor Resource White Paper (0)
- Webinar (0)
- Webinars (0)
- White Paper (2) Apply White Paper filter
MORE FILTERS
INDUSTRY
- Banking And Investment (56) Apply Banking And Investment filter
- Education (32) Apply Education filter
- Energy And Utilities (44) Apply Energy And Utilities filter
- Finance (0)
- Government (71) Apply Government filter
- Healthcare (45) Apply Healthcare filter
- Hospitality (20) Apply Hospitality filter
- Insurance (13) Apply Insurance filter
- Manufacturing (27) Apply Manufacturing filter
- Media/Publishing (48) Apply Media/Publishing filter
- None (1) Apply None filter
- Professional Services (38) Apply Professional Services filter
- Retail & Distribution (100) Apply Retail & Distribution filter
- Technology (86) Apply Technology filter
- Transportation (10) Apply Transportation filter
Comments
There are currently no comments on this article.
You must be a registered user to make comments