Fuze Announces Partnership with Verint to Power Customer Engagement for the Global Enterprise
Fuze Contact Center with Verint Workforce Management enhances integrations to streamline contact center scheduling and forecasting
Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced a new partnership with Verint®, The Customer Engagement Company™, to provide global enterprises with a seamless communications and collaboration experience through integrated cloud workforce management and contact center solutions. Fuze Contact Center customers will now have access to integrations with Verint Workforce Management solutions to streamline contact center scheduling and forecasting.
“With its open architecture, the Verint Cloud Platform supports integrations with solutions that elevate customer and employee experiences for businesses of all sizes, and we are pleased to provide Fuze Contact Center users with intuitive workforce management capabilities,” said John Bourne, SVP, global channels and alliances, Verint. “We’re committed to providing cloud solutions that power today’s evolving workforce, meet increasing consumer interaction volumes and demands, and deliver differentiated experiences.”
Fuze Contact Center expands Fuze’s unified communications as a service (UCaaS) solution by providing a fully integrated contact center as a service (CCaaS) offering. Fuze Contact Center provides powerful call routing to ensure callers are directed to the right agent quickly, securely, and with clear voice quality. For mobile users, Fuze Contact Center enables agents and supervisors to log-in from anywhere, on any device, ensuring optimal caller experience by allowing users to answer calls and manage activity remotely. As an alternative to Fuze’s fully integrated CCaaS offering, Fuze Contact Center is also offered as a standalone solution for enterprises with both traditional, and non-traditional contact center requirements.
With the integrations to Verint workforce management solutions, Fuze Contact Center customers can more seamlessly plan, forecast, and schedule workloads for contact center agents through Verint’s intuitive customer engagement software.
“Over the last year, the contact center experience has proven to be a critical touchpoint for enterprises to drive engagement and ensure customer success,” said Rob Scudiere, president and chief operating officer at Fuze. “As the global workforce becomes increasingly distributed, we know there isn’t a one-size-fits-all contact center experience. Which is why we are committed to enhancing Fuze Contact Center to help global enterprises meet the demands of the ever-changing digital landscape. This partnership combines our world-class contact center solution with Verint’s workforce management applications to deliver a truly superior collaboration experience for agents, employees, and customers alike.”
About Fuze
Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.
Tags
Start YourCustomized Search
SOLUTION AREA
SOLUTION PROVIDERS
- Alcatel-Lucent Enterprise (3) Apply Alcatel-Lucent Enterprise filter
- AudioCodes (1) Apply AudioCodes filter
- Avaya (10) Apply Avaya filter
- Cisco (21) Apply Cisco filter
- Fuze (1) Apply Fuze filter
- Genesys (2) Apply Genesys filter
- HP (19) Apply HP filter
- IBM (4) Apply IBM filter
- Logitech (1) Apply Logitech filter
- Lumen (1) Apply Lumen filter
- Masergy (16) Apply Masergy filter
- Microsoft (38) Apply Microsoft filter
- Mitel (7) Apply Mitel filter
- NEC (15) Apply NEC filter
- Nectar (10) Apply Nectar filter
- Polycom (1) Apply Polycom filter
- Ramp (36) Apply Ramp filter
- RingCentral (1) Apply RingCentral filter
- Tata Communications (2) Apply Tata Communications filter
- Unify (6) Apply Unify filter
- Vonage Business (3) Apply Vonage Business filter
- Acme Packet (1) Apply Acme Packet filter
- Aspect (2) Apply Aspect filter
- BT (2) Apply BT filter
- Empirix (1) Apply Empirix filter
- IntelePeer (1) Apply IntelePeer filter
- IR (1) Apply IR filter
- Jive (1) Apply Jive filter
- Lifesize (2) Apply Lifesize filter
- Momentum (1) Apply Momentum filter
- Netfortris (3) Apply Netfortris filter
- Orange (1) Apply Orange filter
- Panasonic (1) Apply Panasonic filter
- Voxbone (2) Apply Voxbone filter
- West (1) Apply West filter
- XO Communications (1) Apply XO Communications filter
- Aryaka (1) Apply Aryaka filter
- GUnify (1) Apply GUnify filter
- Huawei (4) Apply Huawei filter
- SMART (7) Apply SMART filter
CONTENT TYPE
- BC Expert Insights Market (0)
- BC Expert Insights Objective - Vendor Neutral (0)
- BC Expert Insights Planning (0)
- BC Expert Insights Solution (0)
- BC Expert Insights Vendor (4) Apply BC Expert Insights Vendor filter
- BC Expert Insights Vendor Solution (2) Apply BC Expert Insights Vendor Solution filter
- BC Expert Roundtable (2) Apply BC Expert Roundtable filter
- Bcs Webinar (0)
- Bcs Webinar Registration (0)
- Best Practice (5) Apply Best Practice filter
- Buyer Guide (3) Apply Buyer Guide filter
- Case Study (4) Apply Case Study filter
- Executive Interview (7) Apply Executive Interview filter
- Expert Roundtable (3) Apply Expert Roundtable filter
- Guest Contributions (0)
- Multimedia (6) Apply Multimedia filter
- News Analysis (41) Apply News Analysis filter
- Newsfeed Article (0)
- Newsfeed Article (109) Apply Newsfeed Article filter
- Thought Leadership (0)
- Vendor Collateral (50) Apply Vendor Collateral filter
- Vendor Resource Best Practices (0)
- Vendor Resource Buyers Guides (2) Apply Vendor Resource Buyers Guides filter
- Vendor Resource Multimedia Content (4) Apply Vendor Resource Multimedia Content filter
- Vendor Resource White Paper (1) Apply Vendor Resource White Paper filter
- Webinar (2) Apply Webinar filter
- Webinars (0)
- White Paper (2) Apply White Paper filter
MORE FILTERS
INDUSTRY
- Banking And Investment (42) Apply Banking And Investment filter
- Education (16) Apply Education filter
- Energy And Utilities (30) Apply Energy And Utilities filter
- Finance (0)
- Government (22) Apply Government filter
- Healthcare (20) Apply Healthcare filter
- Hospitality (9) Apply Hospitality filter
- Insurance (7) Apply Insurance filter
- Manufacturing (57) Apply Manufacturing filter
- Media/Publishing (22) Apply Media/Publishing filter
- None (2) Apply None filter
- Professional Services (45) Apply Professional Services filter
- Retail & Distribution (56) Apply Retail & Distribution filter
- Technology (179) Apply Technology filter
- Transportation (4) Apply Transportation filter
Comments
There are currently no comments on this article.
You must be a registered user to make comments
Add new comment