Fuze Optimizes Customer Experience with New Patent for Advanced Unified Communication Systems
Patent streamlines contact center communications with enhanced visibility into user history
Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced that it has been awarded a new patent for unified communication (UC) systems, enabling streamlined contact center communications for an enhanced customer experience.
The U.S. Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No. 10298752B1 on May 21, 2020. The invention intelligently routes inbound communication requests based on recorded user history. This user history is also forwarded to contact center agents in a shared communications log. The process helps efficiently direct incoming requests to agents with the appropriate skill set, optimizing agent workflows for enhanced customer support.
“Fuze’s contact center acts as the heartbeat of the communications platform and we’re continually iterating to provide users with a rich, modern, and easy-to-use communications experience,” said Rob Scudiere, president and chief operating officer at Fuze. “With the ability to route inbound communication requests based on past user activity, this patent enables us to provide efficient and personalized customer communication and support.”
Earlier this year, Fuze unveiled enhancements to its fully integrated contact center as a service (CCaaS) solution, embedded within the Fuze unified communications as a service (UCaaS) platform. The combined experience provides enterprise contact centers with a holistic view of their organization and deeper insight into contact center performance, ultimately boosting productivity with the ability to provide support internally and externally.
About Fuze
Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.
Start YourCustomized Search
SOLUTION AREA
SOLUTION PROVIDERS
- 8x8 (1) Apply 8x8 filter
- Alcatel-Lucent Enterprise (1) Apply Alcatel-Lucent Enterprise filter
- AudioCodes (1) Apply AudioCodes filter
- Avaya (2) Apply Avaya filter
- Cisco (3) Apply Cisco filter
- Five9 (2) Apply Five9 filter
- Fuze (1) Apply Fuze filter
- Genesys (1) Apply Genesys filter
- IBM (1) Apply IBM filter
- Logitech (1) Apply Logitech filter
- Microsoft (5) Apply Microsoft filter
- Mitel (1) Apply Mitel filter
- NEC (2) Apply NEC filter
- RingCentral (2) Apply RingCentral filter
- Unify (1) Apply Unify filter
- Vonage Business (1) Apply Vonage Business filter
- CaféX (1) Apply CaféX filter
- (-) Remove CallTower filter CallTower
- Inference Solutions (1) Apply Inference Solutions filter
- Lifesize (1) Apply Lifesize filter
- Star2Star (1) Apply Star2Star filter
- StarLeaf (1) Apply StarLeaf filter
- 3CX (1) Apply 3CX filter
- Calabrio (1) Apply Calabrio filter
- Esna (1) Apply Esna filter
- Logmein (1) Apply Logmein filter
- TrueConf (1) Apply TrueConf filter
- UJET (1) Apply UJET filter
CONTENT TYPE
- BC Expert Insights Market (0)
- BC Expert Insights Objective - Vendor Neutral (0)
- BC Expert Insights Planning (0)
- BC Expert Insights Solution (0)
- BC Expert Insights Vendor (0)
- BC Expert Insights Vendor Solution (1) Apply BC Expert Insights Vendor Solution filter
- BC Expert Roundtable (0)
- Bcs Webinar (0)
- Bcs Webinar Registration (0)
- Best Practice (0)
- Buyer Guide (0)
- Case Study (2) Apply Case Study filter
- Executive Interview (0)
- Expert Roundtable (0)
- Guest Contributions (0)
- Multimedia (1) Apply Multimedia filter
- News Analysis (2) Apply News Analysis filter
- Newsfeed Article (0)
- Newsfeed Article (4) Apply Newsfeed Article filter
- Thought Leadership (0)
- Vendor Collateral (2) Apply Vendor Collateral filter
- Vendor Resource Best Practices (0)
- Vendor Resource Buyers Guides (0)
- Vendor Resource Multimedia Content (0)
- Vendor Resource White Paper (0)
- Webinar (0)
- Webinars (0)
- White Paper (1) Apply White Paper filter
MORE FILTERS
INDUSTRY
- Banking And Investment (1) Apply Banking And Investment filter
- Education (0)
- Energy And Utilities (0)
- Finance (0)
- Government (0)
- Healthcare (0)
- Hospitality (0)
- Insurance (0)
- Manufacturing (1) Apply Manufacturing filter
- Media/Publishing (2) Apply Media/Publishing filter
- None (0)
- Professional Services (0)
- Retail & Distribution (1) Apply Retail & Distribution filter
- Technology (10) Apply Technology filter
- Transportation (0)
Comments
There are currently no comments on this article.
You must be a registered user to make comments
Add new comment