Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com

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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Blair Pleasant
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While “back to school season” is generally when vendors get in gear with new products and announcements, the end of summer has seen a good bit of activity.
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Blair Pleasant
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As a response to the coronavirus or COVID-19, the “new normal” is remote work, or work from home (WFH). With recommendations to enforce “social distancing,” many...
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AudioCodes
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In this webinar replay we present our unique solutions for Genesys PureEngage and PureConnect work-at-home agents and how we can help keep your Contact Center running smoothly with a growing team...

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AudioCodes
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The AudioCodes One Voice Solutions for Genesys offer a superior option to both nailed up connections or drastic shifts to new platforms.

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AudioCodes
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With many companies migrating their communications infrastructure into the cloud, AudioCodes One Voice solutions and products provide essential functionality that complements and enhances the rich...

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Jim Burton
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In this Executive Insights podcast, BCStrategies' Jim Burton welcomes Frank Tersigni, Chief Customer Officer at Altivon.

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Blair Pleasant
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The company has a new leadership team and organization under the direction of CEO Tony Bates, with two key business units – Genesys Cloud and Genesys Core.
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Nicolas De Kouchkovsky
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Avaya recently inked a strategic alliance with Unified Communications as a Service (UCaaS) provider RingCentral for UC. Its likely refocus on contact centers made me...
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Nicolas De Kouchkovsky
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In part 1 of the series, we looked at technologies for self-service and customer interaction over the various channels. In this second part, I would like to cover...
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Blair Pleasant
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With the conference name of Xperience19, it’s clear that the key focus of this year’s Genesys’ annual customer conference was customer experience.
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Blair Pleasant
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Experience was the theme at this year’s Enterprise Connect. It was all about experience – including Customer Experience (CX), User Experience (UX), Employee Experience (EX), and Agent Experience (...

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