Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com

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BCStrategies
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Consilium UniCampaign transforms B2C outbound contact for customer acquisition, collections and driving customer loyalty and retention with integrations to Cisco,...
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Blair Pleasant
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With artificial intelligence (AI) being hailed as the technology of the year, the role of knowledge management (KM) for contact centers has never been more important.
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Blair Pleasant
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“Buzzword Bingo” at Enterprise Connect was pretty easy this year – AI, OpenAI, Generative AI, ChatGPT, conversational AI, with a bonus point for contact center/CCaaS.
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Robert Harris
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Cloud deployments create an opportunity to rework business processes and provide personalized customer experiences (CX) and empowered, fulfilling employee experiences (...
Robert Harris
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BCStrategies
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New version of Consilium UniCampaign strengthens Genesys Cloud CX Dialer, adding voice and digital outbound contact strategies, automation and advanced list and campaign...
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BCStrategies
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CEP accelerates the next phase of digital transformation for organizations using Cisco, Genesys and Amazon Connect and can work across multiple cloud platforms and...
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Stephen Leaden
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Genesys recently announced general availability for Genesys Multicloud CX™ private edition. It is the first cloud-native contact center solution based upon containerized...
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Blair Pleasant
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Breaking down the barriers and silos of UC and contact center creates “CX for Everyone” (CXE), where anyone within an organization, no matter where they are located, can...
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Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts convene to discuss the integration of unified communications and contact center, the value it provides and the challenges it presents. ...

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Stephen Leaden
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The term empathy is key to engaging any kind of Customer Experience (CX), Member Experience (MX), Patient Experience (PX), and Employee Experience (EX) in any industry...
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