Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com

By
Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts convene to discuss the integration of unified communications and contact center, the value it provides and the challenges it presents. ...

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Stephen Leaden
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The term empathy is key to engaging any kind of Customer Experience (CX), Member Experience (MX), Patient Experience (PX), and Employee Experience (EX) in any industry...
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Robert Harris
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Every industry is full of information, webinars and buzzwords around both Customer Experience and Employee experience. Are they both critical to success in the new...
Robert Harris
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Jon Arnold
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I’ve been reading an advance copy of Empathy in Action, and while I don’t write book reviews as a matter of course, I view this as a creative form of thought leadership...
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BCStrategies
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Duet in the contact center space enables enterprise customers to unbundle telephony and enjoy cloud-based flexibility, easier integrations and global scale with market...
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Jim Burton
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In this Industry Buzz podcast, the BCStrategies Experts were asked to make three predictions about what they expect to see or what to watch for in business communications in 2022. ...

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Stephen Leaden
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I recently had an opportunity to be part of a group of industry influencers – including analysts and consultants – who had a private audience with Genesys customers,...
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BCStrategies
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Through short, engaging courses delivered in an episodic format, BeyondCX teaches soft skills for delivering meaningful customer experiences
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Stephen Leaden
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The contact center market is moving very quickly based upon customer experience, patient experience, and member experience at the forefront of every customer. Genesys...
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Jon Arnold
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Genesys is so focused on these things that their big industry event last week was called Xperience, and one of their main announcements was the launch of Genesys DX.
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