Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com

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Stephen Leaden
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The contact center market is moving very quickly based upon customer experience, patient experience, and member experience at the forefront of every customer. Genesys...
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Jon Arnold
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Genesys is so focused on these things that their big industry event last week was called Xperience, and one of their main announcements was the launch of Genesys DX.
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By
Blair Pleasant
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Qualtrics and Genesys just announced a new partnership, combining Qualtrics’ Experience Management (XM) capabilities with Genesys’ customer experience (CX) and contact...
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Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts discuss trends in CCaaS. Blair Pleasant moderates the conversation, with Elizabeth English and Nicolas DeKouchkovsky. Topics include ...

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Blair Pleasant
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There’s never a dull moment in the contact center world, and the past couple of months have been no exception. Here’s a quick review of some of the recent news, from...
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Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts discuss recent conferences, analyst briefings and industry news. Blair Pleasant moderates the conversation, with Jon Arnold, Phil Edholm, ...

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Stephen Leaden
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Bold360 is known in the industry for its leading digital capabilities, including its conversational AI, dynamic knowledge base and intuitive agent experience.
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BCStrategies
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The combination is set to advance its Experience as a Service vision and deliver the next frontier of digital customer experience
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BCStrategies
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Global cloud contact center leader teams with the GigCX platform trailblazer to usher in the era of brand-advocate powered customer service
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Blair Pleasant
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In this video interview, John provides an overview of the two key Genesys offerings – Genesys Cloud and Genesys Engage, as well as Genesys Multicloud and “Experience as a Service.”

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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Blair Pleasant
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While “back to school season” is generally when vendors get in gear with new products and announcements, the end of summer has seen a good bit of activity.
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