Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com

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To avoid competing with their carrier customers, vendors are currently targeting the lower end of the cloud services market. However, problems may already be arising.
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Blair Pleasant
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Genesys' Lisa Abbott discusses the company's new cloud strategy and partnership with Salesforce.com.

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Genesys and Empirix have come together and announced that they will jointly offer Genesys Testing as a Service (GTaaS), powered by Empirix Hammer Test technology, to...
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Robbie Pleasant
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Genesys has launched a new customer care solution, an application that connects smartphone users with agents in contact centers and beyond instantly. Genesys Mobile...
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Blair Pleasant
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At Genesys' Analyst Conference, Blair Pleasant of UCStrategies speaks with Anne Palmerine of UPMC Health Plan about how Genesys...

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Blair Pleasant
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In this Industry Buzz podcast with UCStrategies' Blair Pleasant, Genesys' Nicolas de Kouchkovsky and Tom Eggemeier discuss Genesys' campaign to "Save the world from bad customer service," as well...

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Blair Pleasant
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At the first Genesys analyst conference since the company has been an independent entity and no longer part of Alcatel-Lucent Enterprise, the company displayed new vigor...
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