Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com

By
Blair Pleasant
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In this Industry Buzz podcast, the UCStrategies Experts discuss the recent disruption in the Contact Center industry. The Experts welcome guest Chris Vitek of WebRTC Strategies, author of this...

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By
Phil Edholm
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The announcement by Genesys that the company has reached an agreement with Interactive Intelligence to acquire their competitor for $1.4B will have a major impact on the...
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By
Robbie Pleasant
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Genesys has made a major acquisition with the purchase of Interactive Intelligence Group Inc. Given Genesys' own focus on omnichannel solutions for customer experience...
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J.R. Simmons
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So a decision has been made that is a culmination of some recent announcements - Genesys is buying Interactive Intelligence (ININ). This is on the heels of a number of...
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By
Blair Pleasant
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The theme "ReImagine" was prominent at Interactive Intelligence's INTERACTIONS 2016 event in Indianapolis last week, as the company discussed its PureCloud service...
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UCStrategies Staff
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Interactive Intelligence Group Inc. has won Cloud Computing magazine's 2015 Product of the Year Award for PureCloud Engage ℠ . Cloud Computing magazine's Product of the...
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By
Art Rosenberg
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"UC" has finally grown up to become more than person to person communications, and is now "BC" to include business process applications that will interact and...
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Jon Arnold
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Last week, several UC Experts attended the Interactions 2015 event in Indianapolis. This is the annual showcase event for Interactive Intelligence, a vendor that we...
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Jim Burton
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In this Industry Buzz podcast, Jim Burton moderates a conversation about Microsoft Ignite, with UC Experts...

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UCStrategies Staff
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Leaders from all aspects of the Unified Communications (UC) industry are gathering in La Jolla, California, April 27-30, 2014, for a two and a half day conference,...
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Robbie Pleasant
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The UC Summit is approaching, with much to look forward to. This year's summit, held in La Jolla, California from April 27-30, will focus on UC industry trends such as...
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