Interactive Intelligence

http://www.genesys.com/

Interactive Intelligence was purchased by Genesys in 2016.

Other vendors offer communications software.

With Interactive Intelligence, your business gets complete solutions.

Unified communications for scalable, application-rich IP PBX, messaging, conferencing and collaboration throughout the enterprise. Business process automation for control over multi-step people-centric processes, enterprise content management, and total visibility into operations. An all-in-one contact center platform for multichannel interactions, available as a cloud-based service or on-premises. And mobile apps that make mobile customer service intelligent and more connected.

With their integrated design, the unified IP communications solutions and services from Interactive Intelligence are made to improve the customer experience. Our solutions are the result of the vision we started with in 1994… a multichannel “all-in-one” software platform to bring employees, businesses and their customers together faster and more naturally than hardware systems ever could. Now with more than 5,000 of the biggest and brightest companies in the world as our customers, our vision continues.

At Interactive Intelligence, it's what we do.

Unified communications

Business process automation

All-in-one contact center platform

Cloud-based service

Mobile apps

By
Blair Pleasant
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At the Genesys Analyst Summit, it was great to hear from Genesys about how it’s driving a cloud-first vision leveraging microservices, innovating with technologies...

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By
Blair Pleasant
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In this Industry Buzz podcast, Blair Pleasant moderates a discussion about what the UCStrategies Experts expect (and hope) to see happen in 2017. The...
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Blair Pleasant
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In this Industry Buzz podcast, the UCStrategies Experts discuss the recent disruption in the Contact Center industry. The Experts welcome guest Chris...
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By
Robbie Pleasant
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Genesys has made a major acquisition with the purchase of Interactive Intelligence Group Inc. Given Genesys' own focus on omnichannel solutions for customer...

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By
J.R. Simmons
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So a decision has been made that is a culmination of some recent announcements - Genesys is buying Interactive Intelligence (ININ). This is on the heels of a number...

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By
Dave Michels
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In this Industry Buzz podcast, Dave Michels moderates a discussion with the UCStrategies Experts about the recent consolidation activity - actual and...
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I recently presented my research on messaging-based applications at Enterprise Connect which focused on illustrating what some of the leading applications have in...

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By
Jon Arnold
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In this Industry Buzz podcast, UCStrategies' Jon Arnold leads a discussion about Interactive Intelligence . Several of the UCStrategies Experts...
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By
Blair Pleasant
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The theme "ReImagine" was prominent at Interactive Intelligence's INTERACTIONS 2016 event in Indianapolis last week, as the company discussed its PureCloud service...

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