Jason Andersson

 
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Jason Andersson
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In the Post-PC Era, advocated by many Unified Communication vendors, it seems that most services will be provided from some distant cloud, using features on devices...

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Jason Andersson
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The future of unified communications is bright, but much is dependent on how well your organization can acquire new skill-sets that can help enterprises to connect...

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Jason Andersson
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The future of unified communications is bright, but much is dependent on how well your organization can acquire new skill-sets that can "talk the talk and walk the...

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Jason Andersson
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A dyad is the smallest possible social group. Unified communication is technology that supports communication in business processes. The ultimate test of UC solutions...

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Jason Andersson
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Unified Communication with focus on mobile solutions is the focal point of many vendors' offering today. As a Systems Integrator it will be increasingly important to...

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Jason Andersson
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To achieve the type of transformational projects you want, you need to keep four dimensions in focus, Technology, People, Workspace and Process. As CIO your...

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Jason Andersson
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Most channel partners do not engage in the people dimension of UCC projects, but there are many benefits of this and I would recommend any organization seriously...

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Jason Andersson
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Many vendors began to talk about soft ROI as a way to prove that the functionality really did pay back, just not in hard cash as many other IT-projects did. But there...

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Jason Andersson
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In the December issue of Customer [email protected], I wrote about a new type of customer service I called "Now Service." By enabling customers, their devices, applications...

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Jason Andersson
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I think the time has come to rethink how companies use their IVR solutions and turn them into relationship-building self-service tools.

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Jason Andersson
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Wrongfully applied, an IVR can become a customer repellant, where customers choose to go elsewhere due to the aggravation of a poorly applied IVR application. But...

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