In the Post-PC Era, advocated by many Unified Communication vendors, it seems that most services will be provided from some distant cloud, using features on devices...
The future of unified communications is bright, but much is dependent on how well your organization can acquire new skill-sets that can help enterprises to connect the...
The future of unified communications is bright, but much is dependent on how well your organization can acquire new skill-sets that can "talk the talk and walk the walk...
A dyad is the smallest possible social group. Unified communication is technology that supports communication in business processes. The ultimate test of UC solutions is...
Unified Communication with focus on mobile solutions is the focal point of many vendors' offering today. As a Systems Integrator it will be increasingly important to...
To achieve the type of transformational projects you want, you need to keep four dimensions in focus, Technology, People, Workspace and Process. As CIO your organization...
Most channel partners do not engage in the people dimension of UCC projects, but there are many benefits of this and I would recommend any organization seriously...
Many vendors began to talk about soft ROI as a way to prove that the functionality really did pay back, just not in hard cash as many other IT-projects did. But there is...
In the December issue of Customer Inter@ction, I wrote about a new type of customer service I called "Now Service." By enabling customers, their devices, applications,...
This third generation UC, is coming about by the forces of UC, cloud and virtualization, mobility and social media. I would like to call this generation for "Social...
Wrongfully applied, an IVR can become a customer repellant, where customers choose to go elsewhere due to the aggravation of a poorly applied IVR application. But...
