Jon Arnold

Principal

J Arnold & Associate

http://www.jarnoldassociates.com/

[email protected]

 

Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of disruptive communications technologies. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media.

He has been consulting about these technologies since 2001, and can be followed on his widely-read JAA Analyst Blog, along with regular commentary on Twitter and LinkedIn. Jon also contributes to other publishers and portals, such as UCStrategiesZiff Davis/Toolbox.comTechTarget and Internet Telephony Magazine; speaks regularly at industry events, and accepts public speaking invitations. He is frequently cited in both the trade press and mainstream business press, and serves as an Advisor to several emerging tech/telecom companies. Jon also works with companies of all sizes to help monetize their patents and intellectual property, and is an SCTC member.

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Jon Arnold
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I often write recaps of industry events, and I have first impressions to share for Enterprise Connect in two regards. First, I’m getting my thoughts organized while...

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Jon Arnold
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I’ve been involved with TMC and their ITExpo event long before UC was a thing, and having just returned from the 2018...

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Jon Arnold
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I can’t think of one thing – or company – that stood still in our space during 2017. Every player of note had at least one major development, and every trend that...

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Jon Arnold
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I have no doubt that AI will find its legs in our space, but currently, it’s hard to tell where AI is delivering something new as opposed to moving automation efforts...

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Jon Arnold
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Wearing my MBA hat, different questions come to mind than when wearing my analyst/UC Expert hat. I’ll start with the seller, and will then flip the script as to what...

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Jon Arnold
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Just as the cloud was the trend du jour last year, it’s AI’s turn in 2017, and taken together, there’s a lot of disruption happening in the collaboration space. While...

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Jon Arnold
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Having attended a few Perspectives events, I can say that Genband has a distinct way of framing the problem set, and more than ever, this year’s rendition marks a...

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Jon Arnold
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During the past two months, I’ve spoken at four industry events – and attended four others – with a common theme being the impact of chatbots and AI on the workplace...

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Jon Arnold
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Last week, I attended Cisco’s annual Customer Care Analyst event in Montreal, and it’s a rare occasion where a vendor event is focused solely on us. This made for a...

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Jon Arnold
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Last week, I attended and spoke at the second iteration of Jeff Pulver’s Monage conference in San Jose – Messaging on the Net. There was no shortage of data points...

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Jon Arnold
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These days, retailers cannot afford to turn business away, and it’s simply bad business to stop taking payments over the phone. While online purchasing keeps gaining...

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