Jon Arnold

Principal

J Arnold & Associate

http://www.jarnoldassociates.com/

[email protected]

 

Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of disruptive communications technologies. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media.

He has been consulting about these technologies since 2001, and can be followed on his widely-read JAA Analyst Blog, along with regular commentary on Twitter and LinkedIn. Jon also contributes to other publishers and portals, such as UCStrategiesZiff Davis/Toolbox.comTechTarget and Internet Telephony Magazine; speaks regularly at industry events, and accepts public speaking invitations. He is frequently cited in both the trade press and mainstream business press, and serves as an Advisor to several emerging tech/telecom companies. Jon also works with companies of all sizes to help monetize their patents and intellectual property, and is an SCTC member.

In 2018, Jon was included in a listing of “Top 10 Telecoms Influencers," and “TOP VoIP Bloggers to Follow." Previously, in both March 2017 and January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry. Also in 2017, Jon was been cited as a Top 10 Telecom Expert, and Six Business Communications Thought Leaders to Follow.

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Jon Arnold
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Last week, Ribbon Communications hosted Perspectives 19, their annual customer and partner gathering, along with a modest contingent of analysts.

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Jon Arnold
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Last week’s Slack Frontiers had impeccable timing, aspirational messaging, creative imagery and a sense of purpose that turns casual users into cheerleaders.

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Jon Arnold
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During the sessions, we heard lots about how big the UCaaS/CCaaS opportunity is, how fast RingCentral is growing, and how well-rounded their portfolio is becoming,...

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Jon Arnold
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Last week, I attended my first Alcatel event in far-away, uber-luxe Monaco. The analyst event was actually a coda to a week-long sales event which we didn’t attend,...

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Jon Arnold
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Building on takeaways from a presentation at a recent SCTC regional event by Gord Sexton from Genesys, he provided useful guidance – primarily for consultants to get...

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Jon Arnold
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In this Industry Buzz podcast, Jon Arnold moderates a conversation with the BCStrategies Experts about the recent Vonage industry analyst event in...
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Jon Arnold
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There has been no shortage of M&A activity in the collaboration space in the last year, and consolidation is a natural part of how markets evolve. Things just...

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Jon Arnold
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First-generation UC offerings certainly did the heavy lifting to integrate applications into a common platform. There is certainly value in those core capabilities,...

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Jon Arnold
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Most people still associate Slack as being a messaging platform, and while that’s true, the main message from their Frontiers 2018 event last week in San Francisco...

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Jon Arnold
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With everything going to the cloud, the lines keep blurring between communications (basically UC) and collaboration, and more recently with contact center. Has there...

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Jon Arnold
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To help make more sense as to where Ribbon will land by Perspectives19, here’s a summary of the bright spots and points of caution that resonated for me from the...

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Jon Arnold
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It’s not often I have two events in the same week, but that’s what unfolded recently, and being the only BC Expert to attend both Monage 2018 and Cisco Collab Summit...

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