Jon Arnold

Principal

J Arnold & Associates

http://www.jarnoldassociates.com/

[email protected]

 

Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of communications technologies on digital transformation. Core areas of expertise include unified communications, collaboration, team messaging, cloud services (UCaaS/CPaaS/CCaaS), AI, automatic speech recognition (ASR), future of work, contact centers, customer experience, video, VoIP, and social media.

He has been consulting in many of these areas since 2001, starting as an analyst at Frost & Sullivan, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe.

Jon’s thought leadership can be followed on his widely read JAA’s Analyst Blog, along with daily commentary on Twitter and LinkedIn. In addition, Jon produces a monthly podcast - Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review.

His thought leadership is also regularly published across the communications industry, including BCStrategies, Ziff Davis B2B, TechTarget and No Jitter. Additionally, Jon is a BC Expert with BCStrategies, a long-serving Council Member with the Gerson Lehrman Group, speaks regularly at industry events and accepts public speaking invitations.

He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, and is a member of the U.S.-based SCTC. In 2019, he has served as a judge both the Voice Summit 2019 Awards, and has been a Best in Biz Awards International judge since 2016. Also in 2019, Jon was named a “Top 50 Unified Comms Influencer," and a “Top 30 Contact Center Influencer."

In 2018, Jon was included in a listing of “Top 10 Telecoms Influencers," and “TOP VoIP Bloggers to Follow." Previously, in both March 2017 and January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry. Also in 2017, Jon was cited as a Top 10 Telecom Expert, and Six Business Communications Thought Leaders to Follow. For JAA’s blog, it was recognized as a Top Tech Blog in 2016 and 2015, and has had other similar accolades going back to 2008.

By
Jon Arnold
-
From time to time I’ll do a spotlight feature, usually focused on a particular technology that’s important to the collaboration space. This time around, the format is an...
Tags
By
Jon Arnold
-

Jon and Chris talk about highlights from three major events from last month – Zoom, Slack and Twilio – with Zoomtopia commanding most of our time. There’s just SO much innovation happening with...

Tags
By
Jon Arnold
-
A just-published research study, “The Rise of the Hybrid Workplace,” seeks to address this, and with permission, I’m going to cite some key findings here. The study was...
Tags
By
Jon Arnold
-

Jon and Chris talk about how the growing need for broadband access presents challenges and opportunities for service providers, especially as work from home becomes the norm. Citing examples from...

Tags
By
Jon Arnold
-

COVID has been good for business in the collaboration space, and in this episode of "Watch This Space," Chris Fine and Jon Arnold explore what's driving this success, and where we should expect to...

Tags
By
Jon Arnold
-

In this episode of "Watch This Space," Chris Fine and BCStrategies' Jon Arnold talk about how the work at home experience can relate to the technology in place at the home, and the impact that...

Tags
By
BCStrategies
-
In this year's virtual event, see the BCStrategies Experts in the following sessions.
Tags
By
Jon Arnold
-
During the past few weeks, three major collaboration platform providers have announced updates, with each taking a distinct approach that reflect different visions for...
Tags
By
Jon Arnold
-
I’m going to share takeaways on the state of virtual events circa May 2020. The longer this pandemic plays, the more important it will be for anyone doing events to go...
Tags
By
Blair Pleasant
-

In this Industry Buzz podcast, the BCStrategies Experts discuss the future of conferences. Assuming that in-person conferences start up again sometime in 2021, what can we expect these events to...

Tags
By
Blair Pleasant
-

In this Industry Buzz podcast, the BCStrategies Experts take a look into the future and answer the question, "what do we think the post COVID-19 world will look like?" Blair Pleasant moderates the...

Tags
By
Kevin Kieller
-

In this Industry Buzz podcast, the BCStrategies Experts take a look at the recent surge of security issues in videoconferencing. BC Experts participating include Steve Leaden, Jim Burton, Michael...

Tags