Jon Arnold

Principal

J Arnold & Associates

http://www.jarnoldassociates.com/

[email protected]

 

Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of communications technologies on digital transformation. Core areas of expertise include unified communications, collaboration, team messaging, cloud services (UCaaS/CPaaS/CCaaS), AI, automatic speech recognition (ASR), future of work, contact centers, customer experience, video, VoIP, and social media.

He has been consulting in many of these areas since 2001, starting as an analyst at Frost & Sullivan, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe.

Jon’s thought leadership can be followed on his widely read JAA’s Analyst Blog, along with daily commentary on Twitter and LinkedIn. In addition, Jon produces a monthly podcast - Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review.

His thought leadership is also regularly published across the communications industry, including BCStrategies, Ziff Davis B2B, TechTarget and No Jitter. Additionally, Jon is a BC Expert with BCStrategies, a long-serving Council Member with the Gerson Lehrman Group, speaks regularly at industry events and accepts public speaking invitations.

He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, and is a member of the U.S.-based SCTC. In 2019, he has served as a judge both the Voice Summit 2019 Awards, and has been a Best in Biz Awards International judge since 2016. Also in 2019, Jon was named a “Top 50 Unified Comms Influencer," and a “Top 30 Contact Center Influencer."

In 2018, Jon was included in a listing of “Top 10 Telecoms Influencers," and “TOP VoIP Bloggers to Follow." Previously, in both March 2017 and January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry. Also in 2017, Jon was cited as a Top 10 Telecom Expert, and Six Business Communications Thought Leaders to Follow. For JAA’s blog, it was recognized as a Top Tech Blog in 2016 and 2015, and has had other similar accolades going back to 2008.

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Jon Arnold
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It’s not about the technology – it’s about the cloud transformation

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Jon Arnold
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The future of voice has nothing to do with telephony. In fact, the future of voice has nothing to do with telephony, and it doesn’t have much to do with PCs or mobile...

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Jon Arnold
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There’s nothing small about the SMB market, but there’s nothing easy about being an SMB either. This sector is a major driver of employment and economic activity, but...

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Jon Arnold
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Last week, Ribbon Communications hosted Perspectives 19, their annual customer and partner gathering, along with a modest contingent of analysts.

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Jon Arnold
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Last week’s Slack Frontiers had impeccable timing, aspirational messaging, creative imagery and a sense of purpose that turns casual users into cheerleaders.

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Jon Arnold
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During the sessions, we heard lots about how big the UCaaS/CCaaS opportunity is, how fast RingCentral is growing, and how well-rounded their portfolio is becoming,...

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Jon Arnold
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Last week, I attended my first Alcatel event in far-away, uber-luxe Monaco. The analyst event was actually a coda to a week-long sales event which we didn’t attend,...

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Jon Arnold
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Building on takeaways from a presentation at a recent SCTC regional event by Gord Sexton from Genesys, he provided useful guidance – primarily for consultants to get...

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Jon Arnold
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In this Industry Buzz podcast, Jon Arnold moderates a conversation with the BCStrategies Experts about the recent Vonage industry analyst event in...
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Jon Arnold
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There has been no shortage of M&A activity in the collaboration space in the last year, and consolidation is a natural part of how markets evolve. Things just...

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Jon Arnold
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First-generation UC offerings certainly did the heavy lifting to integrate applications into a common platform. There is certainly value in those core capabilities,...

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By
Jon Arnold
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Most people still associate Slack as being a messaging platform, and while that’s true, the main message from their Frontiers 2018 event last week in San Francisco...

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