Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of disruptive communications technologies. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media.
He has been consulting about these technologies since 2001, and can be followed on his widely-read JAA Analyst Blog, along with regular commentary on Twitter and LinkedIn. Jon also contributes to other publishers and portals, such as UCStrategies, Ziff Davis/Toolbox.com, TechTarget and Internet Telephony Magazine; speaks regularly at industry events, and accepts public speaking invitations. He is frequently cited in both the trade press and mainstream business press, and serves as an Advisor to several emerging tech/telecom companies. Jon also works with companies of all sizes to help monetize their patents and intellectual property, and is an SCTC member.
In 2018, Jon was included in a listing of “Top 10 Telecoms Influencers," and “TOP VoIP Bloggers to Follow." Previously, in both March 2017 and January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry. Also in 2017, Jon was been cited as a Top 10 Telecom Expert, and Six Business Communications Thought Leaders to Follow.