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Jon Arnold

Principal

J Arnold & Associates

http://www.jarnoldassociates.com/

[email protected]

 

Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of communications technologies on digital transformation. Core areas of expertise include unified communications, collaboration, team messaging, cloud services (UCaaS/CPaaS/CCaaS), AI, automatic speech recognition (ASR), future of work, contact centers, customer experience, video, VoIP, and social media.

He has been consulting in many of these areas since 2001, starting as an analyst at Frost & Sullivan, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe.

Jon’s thought leadership can be followed on his widely read JAA’s Analyst Blog, along with daily commentary on Twitter and LinkedIn. In addition, Jon produces a monthly podcast - Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review.

His thought leadership is also regularly published across the communications industry, including BCStrategies, Ziff Davis B2B, TechTarget and No Jitter. Additionally, Jon is a BC Expert with BCStrategies, a long-serving Council Member with the Gerson Lehrman Group, speaks regularly at industry events and accepts public speaking invitations.

He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, and is a member of the U.S.-based SCTC. In 2019, he has served as a judge both the Voice Summit 2019 Awards, and has been a Best in Biz Awards International judge since 2016. Also in 2019, Jon was named a “Top 50 Unified Comms Influencer," and a “Top 30 Contact Center Influencer."

In 2018, Jon was included in a listing of “Top 10 Telecoms Influencers," and “TOP VoIP Bloggers to Follow." Previously, in both March 2017 and January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry. Also in 2017, Jon was cited as a Top 10 Telecom Expert, and Six Business Communications Thought Leaders to Follow. For JAA’s blog, it was recognized as a Top Tech Blog in 2016 and 2015, and has had other similar accolades going back to 2008.

By
Blair Pleasant
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In this special edition Industry Buzz podcast, BCStrategies invites special guests Mike Nelson and Kane Simms of VUX World to join in the conversation. Today's...

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Jon Arnold
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This podcast explores issues around trust with the Internet, social media and Big Tech, and the challenges that poses to keep the work from home experiment going. The future of work is very much...

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By
Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts address a topic near and dear. We asked the Experts for best practices or recommendations for managing or participating in video meetings....

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Jim Burton
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In this Industry Buzz podcast, the BCStrategies Experts hold their annual conversation predicting what kinds of changes will happen in business communications in 2021. Jim Burton ...

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Jon Arnold
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This podcast looks ahead to 2021 for the future of work, and thinking bigger about AI. There is nothing more pressing for the world to solve than COVID-19, and this is the moment AI is really...

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Jim Burton
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In this Industry Buzz podcast, the BCStrategies Experts review the year 2020 in business communications. Jim Burton moderates the...

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Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts discuss the recent Cisco virtual WebexOne event and the many announcements Cisco made at the event. Blair Pleasant moderates the...

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Jon Arnold
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Jon and Chris recap a year like no other, looking at what went well and not-so-well with tech and the future of work in the age of  COVID-19. In particular, they examine the challenges employers...

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Jon Arnold
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From time to time I’ll do a spotlight feature, usually focused on a particular technology that’s important to the collaboration space. This time around, the format is an...
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Jon Arnold
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Jon and Chris talk about highlights from three major events from last month – Zoom, Slack and Twilio – with Zoomtopia commanding most of our time. There’s just SO much innovation happening with...

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Jon Arnold
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A just-published research study, “The Rise of the Hybrid Workplace,” seeks to address this, and with permission, I’m going to cite some key findings here. The study was...
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Jon Arnold
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Jon and Chris talk about how the growing need for broadband access presents challenges and opportunities for service providers, especially as work from home becomes the norm. Citing examples from...

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