Jon Arnold

Principal

J Arnold & Associates

http://www.jarnoldassociates.com/

[email protected]

 

Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of communications technologies on digital transformation. Core areas of expertise include unified communications, collaboration, team messaging, cloud services (UCaaS/CPaaS/CCaaS), AI, automatic speech recognition (ASR), future of work, contact centers, customer experience, video, VoIP, and social media.

He has been consulting in many of these areas since 2001, starting as an analyst at Frost & Sullivan, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe.

Jon’s thought leadership can be followed on his widely read JAA’s Analyst Blog, along with daily commentary on Twitter and LinkedIn. In addition, Jon produces a monthly podcast - Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review.

His thought leadership is also regularly published across the communications industry, including BCStrategies, Ziff Davis B2B, TechTarget and No Jitter. Additionally, Jon is a BC Expert with BCStrategies, a long-serving Council Member with the Gerson Lehrman Group, speaks regularly at industry events and accepts public speaking invitations.

He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, and is a member of the U.S.-based SCTC. In 2019, he has served as a judge both the Voice Summit 2019 Awards, and has been a Best in Biz Awards International judge since 2016. Also in 2019, Jon was named a “Top 50 Unified Comms Influencer," and a “Top 30 Contact Center Influencer."

In 2018, Jon was included in a listing of “Top 10 Telecoms Influencers," and “TOP VoIP Bloggers to Follow." Previously, in both March 2017 and January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry. Also in 2017, Jon was cited as a Top 10 Telecom Expert, and Six Business Communications Thought Leaders to Follow. For JAA’s blog, it was recognized as a Top Tech Blog in 2016 and 2015, and has had other similar accolades going back to 2008.

By
Jon Arnold
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There are good reasons why many workers aren’t just not coming back to the office, but leaving their jobs altogether. Chris and Jon examine the role collaboration technology plays in all this,...

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Blair Pleasant
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Enterprise Connect 2021 was held virtually from September 27-29. In this Industry Buzz podcast, the BCStrategies Experts discuss what they heard, what they didn't hear that they expected to, and...

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Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts discuss Zoomtopia, Zoom's 100% virtual event, held September 13-14, 2021. Blair...

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By
Jon Arnold
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Labor Day is a good time to think about the longer-term implications of virtual work, and in this episode, BCStrategies' Jon Arnold and Chris Fine explore how this checks many boxes for workers,...

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Jim Burton
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Enterprise Connect 2021 is September 27-29, in a virtual event. Several of the BCStrategies Experts who are participating as speakers recorded introductory videos about...
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BCStrategies
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Enterprise Connect 2021 is September 27-29. See the BCStrategies Experts in the following sessions.
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By
Jon Arnold
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In this episode, BCStrategies' Jon Arnold and Chris Fine review the emerging dynamics of the post-pandemic workplace between employees...

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By
Jon Arnold
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In this episode, the timing was good for BCStrategies' Jon Arnold and Chris Fine to talk about the acquisition of Five9 by Zoom. There...

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Robert Harris
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In this Industry Buzz podcast, the BCStrategies Experts provide their initial thoughts on the Zoom acquisition of Five9 and the impacts on the industry. ...

Robert Harris
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Jon Arnold
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Genesys is so focused on these things that their big industry event last week was called Xperience, and one of their main announcements was the launch of Genesys DX.
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Jon Arnold
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With AT&T spinning out Time Warner, it’s not hard to understand why Amazon just acquired MGM. Jon and Chris examine parallels here to last month’s podcast about the history of telecom, and it’...

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By
Jon Arnold
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Telephony has a long and rich history, and provides the template for the rise and fall of all forms of technology innovation that have followed. In this episode, BCStrategies' Jon Arnold and Chris...

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