Jon Arnold

Principal

J Arnold & Associates

http://www.jarnoldassociates.com/

[email protected]

 

Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of communications technologies on digital transformation. Core areas of expertise include unified communications, collaboration, team messaging, cloud services (UCaaS/CPaaS/CCaaS), AI, automatic speech recognition (ASR), future of work, contact centers, customer experience, video, VoIP, and social media.

He has been consulting in many of these areas since 2001, starting as an analyst at Frost & Sullivan, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe.

Jon’s thought leadership can be followed on his widely read JAA’s Analyst Blog, along with daily commentary on Twitter and LinkedIn. In addition, Jon produces a monthly podcast - Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review.

His thought leadership is also regularly published across the communications industry, including BCStrategies, Ziff Davis B2B, TechTarget and No Jitter. Additionally, Jon is a BC Expert with BCStrategies, a long-serving Council Member with the Gerson Lehrman Group, speaks regularly at industry events and accepts public speaking invitations.

He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, and is a member of the U.S.-based SCTC. In 2019, he has served as a judge both the Voice Summit 2019 Awards, and has been a Best in Biz Awards International judge since 2016. Also in 2019, Jon was named a “Top 50 Unified Comms Influencer," and a “Top 30 Contact Center Influencer."

In 2018, Jon was included in a listing of “Top 10 Telecoms Influencers," and “TOP VoIP Bloggers to Follow." Previously, in both March 2017 and January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry. Also in 2017, Jon was cited as a Top 10 Telecom Expert, and Six Business Communications Thought Leaders to Follow. For JAA’s blog, it was recognized as a Top Tech Blog in 2016 and 2015, and has had other similar accolades going back to 2008.

By
Jon Arnold
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Telephony has a long and rich history, and provides the template for the rise and fall of all forms of technology innovation that have followed. In this episode, BCStrategies' Jon Arnold and Chris...

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Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts discuss recent conferences, analyst briefings and industry news. Blair Pleasant moderates the conversation, with Jon Arnold, Phil Edholm, ...

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Jon Arnold
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Microsoft's new report has timely data around a hot trend these days – hybrid work. This is going to be the way forward as we come out of the pandemic, but with challenges that are distinct from...

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Kevin Kieller
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In this Industry Buzz podcast, the BCStrategies Experts share their impressions following Microsoft Ignite, Microsoft's annual gathering of tech leaders and practitioners...

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Jon Arnold
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One of the inherent challenges for using Direct Routing with Teams is the complexity in setting it up and managing it. This is where the choice of a Direct Routing...
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Jon Arnold
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This podcast looks ahead to a post-pandemic world, but also to a new course we'll be offering on a new learning network, PulveREDU. We provide the backstory, and what founder Jeff Pulver is...

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Joseph Williams
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In this Industry Buzz podcast the Experts think back to 2016...when Mitel tried to acquire Polycom, Microsoft was doubling down on Skype for Business, UCaaS and CPaaS were newly familiar acronyms...

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Jon Arnold
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By placing Mesh front and center at Ignite, it looks like Microsoft is showing us how mixed reality could be their bridge off the desktop and the physical world of...
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By
Blair Pleasant
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In this special edition Industry Buzz podcast, BCStrategies invites special guests Mike Nelson and Kane Simms of VUX World to join in the conversation. Today's...

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Jon Arnold
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This podcast explores issues around trust with the Internet, social media and Big Tech, and the challenges that poses to keep the work from home experiment going. The future of work is very much...

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By
Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts address a topic near and dear. We asked the Experts for best practices or recommendations for managing or participating in video meetings....

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By
Jim Burton
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In this Industry Buzz podcast, the BCStrategies Experts hold their annual conversation predicting what kinds of changes will happen in business communications in 2021. Jim Burton ...

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