Jon Arnold

Principal

J Arnold & Associates

http://www.jarnoldassociates.com/

[email protected]

 

Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of communications technologies on digital transformation. Core areas of expertise include unified communications, collaboration, team messaging, cloud services (UCaaS/CPaaS/CCaaS), AI, automatic speech recognition (ASR), future of work, contact centers, customer experience, video, VoIP, and social media.

He has been consulting in many of these areas since 2001, starting as an analyst at Frost & Sullivan, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe.

Jon’s thought leadership can be followed on his widely read JAA’s Analyst Blog, along with daily commentary on Twitter and LinkedIn. In addition, Jon produces a monthly podcast - Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review.

His thought leadership is also regularly published across the communications industry, including BCStrategies, Ziff Davis B2B, TechTarget and No Jitter. Additionally, Jon is a BC Expert with BCStrategies, a long-serving Council Member with the Gerson Lehrman Group, speaks regularly at industry events and accepts public speaking invitations.

He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, and is a member of the U.S.-based SCTC. In 2019, he has served as a judge both the Voice Summit 2019 Awards, and has been a Best in Biz Awards International judge since 2016. Also in 2019, Jon was named a “Top 50 Unified Comms Influencer," and a “Top 30 Contact Center Influencer."

In 2018, Jon was included in a listing of “Top 10 Telecoms Influencers," and “TOP VoIP Bloggers to Follow." Previously, in both March 2017 and January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry. Also in 2017, Jon was cited as a Top 10 Telecom Expert, and Six Business Communications Thought Leaders to Follow. For JAA’s blog, it was recognized as a Top Tech Blog in 2016 and 2015, and has had other similar accolades going back to 2008.

By
Jim Burton
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In this Industry Buzz Podcast, Jim Burton leads a discussion previewing BCStrategies' participation at the upcoming Enterprise Connect 2018. Twelve BCStrategies experts are participants in 20...

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Jon Arnold
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I’ve been involved with TMC and their ITExpo event long before UC was a thing, and having just returned from the 2018 edition, I can say with certainty that UCaaS has a...
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By
Blair Pleasant
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In this Industry Buzz podcast, Blair Pleasant leads a discussion about Avaya Engage 2018, with Experts Dave Michels, Dr. Joseph Williams, Sara Uzel, Marty Parker, JR Simmons, Phil Edholm, Jon...

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Marty Parker
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The topic of this Industry Buzz podcast is the forecast for 2018 in the business communications space. Participants include Experts Jim Burton, Nicolas De Kouchkovsky, Evan Kirstel, Dr. Joseph...

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Phil Edholm
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In this Industry Buzz podcast, Phil Edholm moderates a conversation on the recent FCC Net Neutrality ruling. The...

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By
Jon Arnold
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I can’t think of one thing – or company – that stood still in our space during 2017. Every player of note had at least one major development, and every trend that...
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By
Blair Pleasant
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In this Industry Buzz podcast the BCStrategies Experts look back at the hot topics, issues and trends of 2017 in the unified communications and collaboration space. Blair Pleasant moderates the...

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By
Jon Arnold
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I have no doubt that AI will find its legs in our space, but currently, it’s hard to tell where AI is delivering something new as opposed to moving automation efforts...
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By
Blair Pleasant
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The announcement of Cisco's acquisition of BroadSoft is the topic of this week's Industry Buzz podcast. Blair Pleasant moderates the conversation which includes BCStrategies Experts Jon Arnold, ...
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Jon Arnold
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Wearing my MBA hat, different questions come to mind than when wearing my analyst/UC Expert hat. I’ll start with the seller, and will then flip the script as to what I...
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By
Blair Pleasant
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In this Industry Buzz podcast, Blair Pleasant moderates a conversation with the Experts about the recent BC Summit. Experts on the call include Dave Stein, Phil Edholm, Jon Arnold, Nicolas De...

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By
Marty Parker
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In this Industry Buzz podcast, UCStrategies' Marty Parker...

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