Joseph Williams

[email protected]

 

Joseph Williams is an analyst and consultant in the UC industry, with specialties in the channel and in the cloud (UCaaS). A former Business School dean, Joseph recently was the Managing Director for SaaS in Microsoft's Hosting Service Providers channel partner organization and he had run the Hosted Lync channel business. Prior to that he was a Senior Director in Microsoft's Lync product group’s Partner Engineering team and was responsible for integration engineering of Microsoft’s O365 cloud with service providers as well as for the development and delivery of all Lync Hosted and cloud solutions. 

Other roles within Microsoft included being the Chief Technology Officer for Microsoft’s $20 billion enterprise sales organization, being the CTO for Microsoft’s Global Accounts organization, and running a Microsoft Consulting Services team of solution architects. Dr. Williams also worked at Sun Microsystems, JD Edwards, and was a co-founder and CTO of COSS Technology Group. In a distant past Dr. Williams was a professor in the College of Business at Colorado State University teaching and doing research on how enterprises use technology for strategic business advantage.

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Joseph Williams
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I worry that UC has retreated into BCG’s “cash cow” quadrant in terms of UC’s growth share matrix, which suggests we aren’t going to see much more direct investment...

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Joseph Williams
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UC products in the era of IP telephony have been around for more than a decade. The exciting promise of integrating the key tools for collaboration to increase...

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Joseph Williams
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The impact of artificial intelligence on contact center operations will be significant. Chatbots are the first step, but automated bots that naturally interact with...

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Joseph Williams
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Amazon Web Services announced the release of its fully managed communications service that it branded as Amazon Chime. About a year ago CaféX announced its Chime...

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Joseph Williams
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The whole idea of running "at scale" is an interesting and somewhat vexing problem for UC service providers and for the customers who must evaluate them. One service...

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Joseph Williams
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In the mid- to large-enterprise space, the requirements are typically too complex for the niche UC players. Firms with sales offices all over the world will probably...

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Joseph Williams
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Better to specialize in UC or have UC as one product in a portfolio? There is no easy answer to this, as companies can thrive either way. But in the SMB market, when...

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Joseph Williams
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At November's BC Summit I spoke about the upside that comes from verticalizing unified communications solutions. Not only are vertical solutions "stickier" than...

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By
Joseph Williams
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This is the time of year for retrospectives. Mine is pretty simple: 2015 was a "meh" year for UC. The UC industry had some interesting moments in 2015 but it...

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