Melissa Swartz

Swartz Consulting, LLC

http://www.swartzconsulting.com/

Swartz Consulting, LLC guides enterprise business clients through the complex process of finding the right communications technology solutions for their business, and getting the solution implemented properly. Melissa believes that unbiased consultants whose only source of revenue is their clients (and who do not receive any form of payment from vendors for making a recommendation) are best positioned to help clients make optimal decisions.

A Recap of Spring Analyst Events

Blair Pleasant

07/21/2023 - 10:46

Conferences are back – with a vengeance. Here’s a recap of the event highlights.

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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Unified Communication, Contact Center, Zoho, Zoho Zia, Zolo Ulaa, Five9, NICE Enlighten AI, Verint Da Vinci AI, AI (artificial intelligence, Avaya Engage, Avaya Experience Platform (AXP), CX (customer experience)

Avaya Tells the World – “We’re Back”

Blair Pleasant

06/26/2023 - 13:05

At Avaya Engage, CEO Alan Masarek had one key message: Avaya is back.

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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Unified Communication, Contact Center, Avaya Experience Platform (AXP), Avaya Aura, Avaya Elite, IP Office, CX (customer experience), Agent Wellness Indicator

Video vs. Avatars

Kevin Kieller

05/12/2022 - 09:25

We know that video fatigue is real. But is the solution to simply turn off your camera or rather to use an avatar in your place? In this video podcast, the moderator is...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, avatars, video fatigue

BCStrategies Impressions of Enterprise Connect 2022 - Part 2

Kevin Kieller

04/01/2022 - 13:05

In this Industry Buzz podcast, the BCStrategies Experts discuss Enterprise Connect 2022, held March 21-24 in Orlando and virtually. In part 2, ...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, Enterprise Connect 2022

BCStrategies Experts at Enterprise Connect 2021 (Video Introductions)

Jim Burton

09/07/2021 - 13:52

Enterprise Connect 2021 is September 27-29, in a virtual event. Several of the BCStrategies Experts who are participating as speakers recorded introductory videos about...

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Enterprise Connect 2021

BCStrategies Expert Session Calendar at Enterprise Connect 2021

BCStrategies

09/07/2021 - 09:32

Enterprise Connect 2021 is September 27-29. See the BCStrategies Experts in the following sessions.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Enterprise Connect 2021

Best Practices for Video Meetings

Blair Pleasant

01/15/2021 - 11:55

In this Industry Buzz podcast, the BCStrategies Experts address a topic near and dear. We asked the Experts for best practices or recommendations for managing or participating in video meetings....

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Mobility, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication, Audio & Video Conferencing

Employee Engagement During COVID-19

Blair Pleasant

09/15/2020 - 14:50

In this Industry Buzz podcast, the BCStrategies Experts share examples of how companies are engaging employees during work-from-home....

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Infrastructure, Mobility, Operations, Video Collaboration, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication, employee engagement, VirBELA, Ten Thousand Coffees, Donut, Hallway.chat, Microsoft Ignite, gamification, virtual reality

BCStrategies Asks the Experts: What are you hearing from your customers?

Blair Pleasant

09/03/2020 - 18:03

In this BCStrategies Industry Buzz podcast, Blair Pleasant asks the BCStrategies Experts what they’re hearing from their customers, and what they’re doing to move forward post-COVID-19. Blair...

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Infrastructure, Mobility, Operations, Video Collaboration, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication

BCStrategies Experts at Enterprise Connect Virtual 2020

BCStrategies

07/30/2020 - 14:49

In this year's virtual event, see the BCStrategies Experts in the following sessions.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Enterprise Connect 2020

Best Practices for Managing Remote Meetings and Remote Teams

Melissa Swartz

04/02/2020 - 09:54

It’s likely that this forced “remote work experiment” will result in long-term changes in perception about remote work and its effectiveness. Here are some best...

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Team Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Audio & Video Conferencing, Collaboration Suites, remote workers, work from home (WFH)

Best Practices for Business Continuity and WFH During a Pandemic

Melissa Swartz

03/19/2020 - 22:09

Melissa Swartz hosted a group of BCStrategies Experts to discuss best practices for working from home (WFH). BC Experts participating include Marty Parker, Roberta J. Fox, Steve Leaden, JR Simmons...

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