Nectar Thought Leadership Webinar Series

Microsoft Teams PSTN Calling: Testing and Troubleshooting

10 Aug 2020

Wednesday, August 19, 2020, Noon ET/9 AM PT

About the webinar: Microsoft offers two options for connecting a Teams environment to the PSTN to enable inbound and outbound calling for end-users; Microsoft Direct Routing or Microsoft Calling Plans. Both options for bringing PSTN to the Teams service involve trade-offs, producing both benefits and challenges. However, one common challenge that enterprise support and operations teams face is having visibility into the telephony-related performance, quality and availability issues.

Cloud providers like Microsoft Teams have made it clear that the responsibility for the end-user experience remains with the enterprise, including the network and endpoints. In this webinar, Nectar will address:

  • The Evolving Microsoft Teams Landscape
  • Microsoft Teams PSTN Options and Impact to Visibility
  • Microsoft Direct Routing Diagnostics Options and Capabilities
  • Cloud-based CX Services to Test and Monitor Teams Calling Plan Scenarios
  • Testing & Monitoring Microsoft’s Cloud Auto Attendant and Call Queue Features
  • Analytics and Reporting Options Available Today

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