Nectar Expands its Diagnostic Capabilities across the Contact Center Network
Nectar Services Corp., the leader in the development and deployment of proactive unified communications and contact center monitoring and performance management software for the voice, video and collaboration market, today announced a powerful integration between its Customer Experience (CX) Assurance and Nectar Diagnostics offerings. By coupling the two solutions, contact center operation teams can now benefit from a cohesive solution for automated testing and troubleshooting, significantly reducing discovery and resolution time from hours—or in some cases days—down to just minutes.
Traditional contact center environments have forced DevOps teams to use siloed complex and expensive platforms to test network capacity and performance for potential customer experience issues. Nectar’s CX Assurance offering automates this process with a complete suite of contact center testing capabilities, including auto-discovery, voice recognition and simulation, dynamic call automation and load testing. This enables DevOps teams to launch new platforms and configuration changes more quickly, with less risk and with more confidence.
The direct integration of Nectar Diagnostics drives more capabilities into the CX Assurance platform, enabling contact center voice and operations teams to both analyze the quality of the test calls based on network performance, as well as investigate carrier or voice platform signaling issues. Additional features include real-time media monitoring, signaling analysis, network path and event correlation.
“The contact center is high-value to the enterprise, as the customer experience drives the customer behavior, loyalty and revenue. We’ve built a powerful integration between CX Assurance and Nectar Diagnostics to allow contact center operations teams to quickly deep-dive into reports directly from recent test campaigns. This saves hours of work and complicated coordination between contact center, network and operations teams,” said Joe Fuccillo, Chief Technology Officer at Nectar. “The combined solutions provide and support a more scalable testing environment as contact centers add feature-rich applications and programs to their customer service centers, driving value throughout the entire business.”
Nectar will be showcasing this new functionality of Nectar CX Assurance working along with UC Network Diagnostics and Monitoring at AVAYA Engage this week at the Nectar Booth #337, February 3-5, 2020, in Phoenix.
Tags
Start YourCustomized Search
SOLUTION AREA
SOLUTION PROVIDERS
- 8x8 (1) Apply 8x8 filter
- Alcatel-Lucent Enterprise (1) Apply Alcatel-Lucent Enterprise filter
- AT&T (1) Apply AT&T filter
- AudioCodes (1) Apply AudioCodes filter
- Avaya (16) Apply Avaya filter
- Cisco (17) Apply Cisco filter
- Dell (1) Apply Dell filter
- Five9 (2) Apply Five9 filter
- Fuze (1) Apply Fuze filter
- Genesys (9) Apply Genesys filter
- HP (1) Apply HP filter
- IBM (4) Apply IBM filter
- Logitech (2) Apply Logitech filter
- Microsoft (19) Apply Microsoft filter
- Mitel (5) Apply Mitel filter
- NEC (4) Apply NEC filter
- Polycom (1) Apply Polycom filter
- RingCentral (3) Apply RingCentral filter
- Tata Communications (1) Apply Tata Communications filter
- Unify (4) Apply Unify filter
- Vonage Business (7) Apply Vonage Business filter
- Zoom (3) Apply Zoom filter
- Acme Packet (3) Apply Acme Packet filter
- Aspect (1) Apply Aspect filter
- IntelePeer (1) Apply IntelePeer filter
- NewVoiceMedia (1) Apply NewVoiceMedia filter
- StarLeaf (1) Apply StarLeaf filter
- Esna (1) Apply Esna filter
- Huawei (1) Apply Huawei filter
- NextPlane (1) Apply NextPlane filter
- UJET (1) Apply UJET filter
CONTENT TYPE
- BC Expert Insights Market (2) Apply BC Expert Insights Market filter
- BC Expert Insights Objective - Vendor Neutral (3) Apply BC Expert Insights Objective - Vendor Neutral filter
- BC Expert Insights Planning (5) Apply BC Expert Insights Planning filter
- BC Expert Insights Solution (0)
- BC Expert Insights Vendor (1) Apply BC Expert Insights Vendor filter
- BC Expert Insights Vendor Solution (7) Apply BC Expert Insights Vendor Solution filter
- BC Expert Roundtable (14) Apply BC Expert Roundtable filter
- Bcs Webinar (0)
- Bcs Webinar Registration (0)
- Best Practice (0)
- Buyer Guide (0)
- Case Study (0)
- Executive Interview (1) Apply Executive Interview filter
- Expert Roundtable (42) Apply Expert Roundtable filter
- Guest Contributions (0)
- Multimedia (0)
- News Analysis (0)
- Newsfeed Article (0)
- Newsfeed Article (0)
- Thought Leadership (0)
- Vendor Collateral (1) Apply Vendor Collateral filter
- Vendor Resource Best Practices (0)
- Vendor Resource Buyers Guides (0)
- Vendor Resource Multimedia Content (0)
- Vendor Resource White Paper (0)
- Webinar (0)
- Webinars (0)
- White Paper (0)
MORE FILTERS
INDUSTRY
- Banking And Investment (6) Apply Banking And Investment filter
- Education (6) Apply Education filter
- Energy And Utilities (2) Apply Energy And Utilities filter
- Finance (0)
- Government (3) Apply Government filter
- Healthcare (10) Apply Healthcare filter
- Hospitality (2) Apply Hospitality filter
- Insurance (1) Apply Insurance filter
- Manufacturing (1) Apply Manufacturing filter
- Media/Publishing (5) Apply Media/Publishing filter
- None (0)
- Professional Services (5) Apply Professional Services filter
- Retail & Distribution (15) Apply Retail & Distribution filter
- Technology (8) Apply Technology filter
- Transportation (0)
Comments
There are currently no comments on this article.
You must be a registered user to make comments