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NewVoiceMedia is a leading global provider of cloud contact center and inside sales technology that helps businesses have more successful conversations. Our award-winning customer contact platform helps organizations worldwide build a more personal relationship with every customer or prospect. It joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, we ensure complete flexibility, scalability and reliability.

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de Bijenkorf has signed an agreement for Vonage’s award-winning NewVoiceMedia contact center solution for its Salesforce integration, routing and reporting capabilities...
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Hotelbeds contracts, connects and efficiently distributes a differentiated portfolio of more than 170 thousand properties over 185 countries to leading industry partners...
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Vonage’s NVM solution is used by enterprises for their contact center and inside sales needs.
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The NewVoiceMedia solution honored for exceptional innovation and quality
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Jim Burton
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In the wake of Avaya ENGAGE 2019, held late January in Austin, Texas, the BCStrategies Experts got together to discuss the event, Avaya, the company's product roadmap, new branding and overall...

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New research reveals that three-quarters of consumers prefer to have their customer service inquiries handled by a live agent over self-service options or a chat bot.
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Blair Pleasant
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One of the biggest company transformations I’ve seen in all my years as an industry analyst is Vonage, which held its inaugural industry analyst event in Scottsdale,...
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BCStrategies
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WebPT provides a web-based medical record system for physical therapists.
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BCStrategies
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WebPT provides a web-based medical record system for physical therapists.
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Vendors are assessed against strict criteria and those who successfully appear in the Gartner Magic Quadrant fall into four categories: Leaders, Challengers, Niche...
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BCStrategies
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MTD chose the NVM Platform because of its tight integration with its CRM system. The synergy of the new system has facilitated an improved customer experience across...
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BCStrategies
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The Forrester Wave™ follows a methodology that involves screening vendors, detailed questionnaires and customer reference checks. NewVoiceMedia was recognized for its...
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