NewVoiceMedia is a leading global provider of cloud contact center and inside sales technology that helps businesses have more successful conversations. Our award-winning customer contact platform helps organizations worldwide build a more personal relationship with every customer or prospect. It joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, we ensure complete flexibility, scalability and reliability.

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BCStrategies
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New research reveals that three-quarters of consumers prefer to have their customer service inquiries handled by a live agent over self-service options or a chat bot...

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BCStrategies
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WebPT provides a web-based medical record system for physical therapists.

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BCStrategies
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WebPT provides a web-based medical record system for physical therapists.

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BCStrategies
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Vendors are assessed against strict criteria and those who successfully appear in the Gartner Magic Quadrant fall into four categories: Leaders, Challengers, Niche...

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BCStrategies
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MTD chose the NVM Platform because of its tight integration with its CRM system. The synergy of the new system has facilitated an improved customer experience across...

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BCStrategies
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The Forrester Wave™ follows a methodology that involves screening vendors, detailed questionnaires and customer reference checks. NewVoiceMedia was recognized for its...

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Blair Pleasant
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Adding to its growing list of acquisitions, Vonage recently announced its latest acquisition - NewVoiceMedia. NewVoiceMedia is a growing contact center as a service (...

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BCStrategies
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BMS provides a Benefit Service Center for major employers, enabling clients’ employees to engage with Benefit Representatives who can deliver support for the...

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BCStrategies
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NewVoiceMedia today announced that SecOps firm Rapid7 has selected the NVM Platform to deliver a personalized, exceptional experience to its globally expanding...

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BCStrategies
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NewVoiceMedia, a leading global provider of cloud contact center and inside sales solutions, has for the third consecutive year been named in the Forbes 2018 Cloud...

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John Eng
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Happy employees help make happy customers. Find out how a contact center primed for workforce engagement management can help your business have better customer...

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Tracy Venters
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A recent study sponsored by NewVoiceMedia claims that U.S. companies are letting an estimated $75 billion per year slip into the pockets of their competitors due to...

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