Nextiva Launches NextOS
Nextiva has announced the launch of a new platform, complete with several new tools and features for customer service, chats, and surveys. The new NextOS platform is rolling out to select businesses across several industries, and is set to be widely available in early 2018.
Nextiva CEO Tomas Gorny introduced NextOS at the company’s annual conference, NextCon. The platform is intended to unify communications technologies into one platform, so that businesses of all sizes can provide enterprise-level customer engagement. It’s aligned with the company’s goal to provide more widespread access to the best communications technologies available, and includes several tools for workplace communication.
Among the key components for NextOS is Nextiva ServiceCRM. This database stores information on customer history, relationships, and pertinent employee information to create an understanding and full view of each customer’s experiences. A complete view of a customer’s history with the organization can be viewed across all touch points in real time.
There’s also Nextiva Chat, a browser-based chat system. It provides live chat on websites, so customers can reach agents quickly to answer their questions or help them along their journey, as well as internal chat within the organization, allowing employees to communicate and coordinate quickly.
Also included are Nextiva Surveys and Nextiva Analytics. The Survey tool allows organizations to create and distribute surveys among their users and customers, while Nextiva Analytics is an enhanced analytics tool for all communications methods, including surveys, chats, and emails.
According to Blair Pleasant, co-founder of UCStrategies, “Nextiva has set out to solve what it calls the business communications crisis, and launched a platform that the company claims will revolutionize the way companies connect and engage with customers.”
She added: “The release of NextOS is a major milestone for Nextiva, which is known as a cloud-based VoIP and UCaaS provider, and is now expanding to the world of customer relationship management and customer engagement. This provides a great opportunity for Nextiva, its channel partners, and customers.”
For more information, visit www.nextiva.com.
Start YourCustomized Search
SOLUTION AREA
SOLUTION PROVIDERS
- 8x8 (1) Apply 8x8 filter
- AudioCodes (1) Apply AudioCodes filter
- Avaya (5) Apply Avaya filter
- Cisco (6) Apply Cisco filter
- Five9 (1) Apply Five9 filter
- Genesys (3) Apply Genesys filter
- HP (1) Apply HP filter
- IBM (3) Apply IBM filter
- Logitech (2) Apply Logitech filter
- Microsoft (6) Apply Microsoft filter
- Mitel (1) Apply Mitel filter
- NEC (2) Apply NEC filter
- RingCentral (1) Apply RingCentral filter
- Sennheiser (1) Apply Sennheiser filter
- Unify (2) Apply Unify filter
- Vonage Business (2) Apply Vonage Business filter
- Enghouse Interactive (2) Apply Enghouse Interactive filter
- (-) Remove IntelePeer filter IntelePeer
- PanTerra Networks (1) Apply PanTerra Networks filter
- Snom (1) Apply Snom filter
- Verint (1) Apply Verint filter
- Esna (1) Apply Esna filter
- NextPlane (2) Apply NextPlane filter
- Patton (1) Apply Patton filter
- SMART (1) Apply SMART filter
- UJET (1) Apply UJET filter
CONTENT TYPE
- BC Expert Insights Market (0)
- BC Expert Insights Objective - Vendor Neutral (0)
- BC Expert Insights Planning (0)
- BC Expert Insights Solution (0)
- BC Expert Insights Vendor (0)
- BC Expert Insights Vendor Solution (0)
- BC Expert Roundtable (2) Apply BC Expert Roundtable filter
- Bcs Webinar (0)
- Bcs Webinar Registration (0)
- Best Practice (0)
- Buyer Guide (0)
- Case Study (0)
- Executive Interview (0)
- Expert Roundtable (3) Apply Expert Roundtable filter
- Guest Contributions (0)
- Multimedia (0)
- News Analysis (17) Apply News Analysis filter
- Newsfeed Article (0)
- Newsfeed Article (5) Apply Newsfeed Article filter
- Thought Leadership (0)
- Vendor Collateral (5) Apply Vendor Collateral filter
- Vendor Resource Best Practices (0)
- Vendor Resource Buyers Guides (0)
- Vendor Resource Multimedia Content (0)
- Vendor Resource White Paper (0)
- Webinar (0)
- Webinars (0)
- White Paper (0)
MORE FILTERS
INDUSTRY
- Banking And Investment (4) Apply Banking And Investment filter
- Education (3) Apply Education filter
- Energy And Utilities (1) Apply Energy And Utilities filter
- Finance (0)
- Government (2) Apply Government filter
- Healthcare (0)
- Hospitality (0)
- Insurance (0)
- Manufacturing (3) Apply Manufacturing filter
- Media/Publishing (1) Apply Media/Publishing filter
- None (0)
- Professional Services (3) Apply Professional Services filter
- Retail & Distribution (3) Apply Retail & Distribution filter
- Technology (10) Apply Technology filter
- Transportation (0)
Comments
There are currently no comments on this article.
You must be a registered user to make comments