We are bringing together NICE and inContact solutions to more effectively meet today’s omnichannel contact center needs with our CXone unified cloud customer experience platform. As NICE inContact we are continuing our mission to help customers achieve their business goals, with market-leading cloud technology, outstanding expertise and service delivery, and an extensive, diverse partner ecosystem. For more information, see our press release.

We transform the way contact centers achieve their customer experience goals.

We believe one-on-one customer interactions have a real and lasting impact on people’s lives. It’s a belief that inspires us to relentlessly innovate in the cloud and find smarter ways to transform one-on-one experiences and help contact centers achieve their goals. It’s what’s made us the global leader in cloud contact center software.

Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.

Recognized as a market leader by Gartner, Ventana, Ovum, Frost and DMG, NICE inContact supports over 275,000 contact center agents in enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions.

By
BCStrategies
-
Spring 2021 release features real-time agent guidance, no-code self-service bots and journey optimization
Tags
By
BCStrategies
-
Virtual events enable businesses to deliver superior service via complexity-free cloud migration, deeper automation-driven operational intelligence and improved coaching...
Tags
By
BCStrategies
-
Customers can access CXone contact center controls from Teams for frictionless collaboration and use NICE Engage real-time recording to ensure compliance
Tags
By
BCStrategies
-
Presenting new insights from CX leaders on 2021 priorities, the survey shows that 79 percent believe agents are performing as well as or better from home
Tags
By
Blair Pleasant
-
Despite a global pandemic and summer vacation (sort of), the world of business communications hasn’t taken a break, with tons of new products and updates being announced...
Tags
By
Blair Pleasant
-
As a response to the coronavirus or COVID-19, the “new normal” is remote work, or work from home (WFH). With recommendations to enforce “social distancing,” many...
Tags
By
Dave Michels
-

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

Tags
By
Nicolas De Kouchkovsky
-
Avaya recently inked a strategic alliance with Unified Communications as a Service (UCaaS) provider RingCentral for UC. Its likely refocus on contact centers made me...
Tags
By
Nicolas De Kouchkovsky
-
In part 1 of the series, we looked at technologies for self-service and customer interaction over the various channels. In this second part, I would like to cover...
Tags
By
Blair Pleasant
-
NICE held its annual user conference, Interactions, in Las Vegas, with a day set aside for analysts to delve into the company’s products and services.
Tags
By
Blair Pleasant
-

Experience was the theme at this year’s Enterprise Connect. It was all about experience – including Customer Experience (CX), User Experience (UX), Employee Experience (EX), and Agent Experience (...

Tags