We are bringing together NICE and inContact solutions to more effectively meet today’s omnichannel contact center needs with our CXone unified cloud customer experience platform. As NICE inContact we are continuing our mission to help customers achieve their business goals, with market-leading cloud technology, outstanding expertise and service delivery, and an extensive, diverse partner ecosystem. For more information, see our press release.

We transform the way contact centers achieve their customer experience goals.

We believe one-on-one customer interactions have a real and lasting impact on people’s lives. It’s a belief that inspires us to relentlessly innovate in the cloud and find smarter ways to transform one-on-one experiences and help contact centers achieve their goals. It’s what’s made us the global leader in cloud contact center software.

Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.

Recognized as a market leader by Gartner, Ventana, Ovum, Frost and DMG, NICE inContact supports over 275,000 contact center agents in enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions.

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Blair Pleasant
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As a response to the coronavirus or COVID-19, the “new normal” is remote work, or work from home (WFH). With recommendations to enforce “social distancing,” many...

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By
Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...
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By
Nicolas De Kouchkovsky
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In part 1 of the series, we looked at technologies for self-service and customer interaction over the various channels. In this second part, I would like to cover...

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By
Blair Pleasant
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NICE held its annual user conference, Interactions, in Las Vegas, with a day set aside for analysts to delve into the company’s products and services.

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By
Blair Pleasant
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Experience was the theme at this year’s Enterprise Connect. It was all about experience – including Customer Experience (CX), User Experience (UX),...
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Blair Pleasant
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“Collaborative communications” is the vison of RingCentral, which was highlighted at the recent RingCentral analyst conference, as a group of analysts heard how the...

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Nicolas De Kouchkovsky
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Let’s continue our tour of the 2018 market transitions. After covering business communications in part one, I want to discuss customer service.

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Nicolas De Kouchkovsky
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At this time of the year, I should be making predictions for 2019. Instead, I would like to ponder the many transitions that took place last year in the customer...

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By
Blair Pleasant
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One of the biggest company transformations I’ve seen in all my years as an industry analyst is Vonage, which held its inaugural industry analyst event in Scottsdale,...

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Blair Pleasant
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Adding to its growing list of acquisitions, Vonage recently announced its latest acquisition - NewVoiceMedia. NewVoiceMedia is a growing contact center as a service (...

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Nicolas De Kouchkovsky
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I am excited to share the second iteration of my Customer Interaction Management market landscape. The number of participants has jumped from 450 to 650. The steep...

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By
Nicolas De Kouchkovsky
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In the first part of this article, we covered Twilio’s Flex announcement and the evolving enterprise contact center landscape. In this second part, I want to cover...

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