We are bringing together NICE and inContact solutions to more effectively meet today’s omnichannel contact center needs with our CXone unified cloud customer experience platform. As NICE inContact we are continuing our mission to help customers achieve their business goals, with market-leading cloud technology, outstanding expertise and service delivery, and an extensive, diverse partner ecosystem. For more information, see our press release.

We transform the way contact centers achieve their customer experience goals.

We believe one-on-one customer interactions have a real and lasting impact on people’s lives. It’s a belief that inspires us to relentlessly innovate in the cloud and find smarter ways to transform one-on-one experiences and help contact centers achieve their goals. It’s what’s made us the global leader in cloud contact center software.

Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.

Recognized as a market leader by Gartner, Ventana, Ovum, Frost and DMG, NICE inContact supports over 275,000 contact center agents in enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions.

By
Blair Pleasant
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Looking back on 2023, anything having to do with AI was hot, and anything related to generative AI was even hotter.
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By
Jon Arnold
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Before getting to Jon’s travelogue of industry events, BCStrategies' Jon Arnold and Chris Pine reviewed how businesses are still facing challenges getting hybrid work right, and what vendors are...

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By
Jon Arnold
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NICE is clearly doing a lot of things right, and I’ll start my analysis by summarizing what that looks like.
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Blair Pleasant
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NICE’s recent analyst conference proved that combining the old and the new can bring about amazing results.
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Blair Pleasant
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NICE is not new to using AI for CX; its Enlighten solution is a specialized AI and machine learning (ML) framework for CX that’s embedded across the NICE product line.
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Blair Pleasant
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With artificial intelligence (AI) being hailed as the technology of the year, the role of knowledge management (KM) for contact centers has never been more important.
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Blair Pleasant
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“Buzzword Bingo” at Enterprise Connect was pretty easy this year – AI, OpenAI, Generative AI, ChatGPT, conversational AI, with a bonus point for contact center/CCaaS.
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BCStrategies
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In addition to reducing process analysis time and automating manual tasks, the innovative new capabilities also help organizations boost ROI and maximize the value of...
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Blair Pleasant
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I recently attended NICE’s analyst summit in Marrakech, Morocco. It was gratifying to hear NICE solidify the vision that was laid out to the analysts last year and the...
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By
Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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By
Jon Arnold
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What started as an exploration of the continued challenges faced by businesses to get workers back to the office, veered into the unchartered waters of the metaverse for BCStrategies' Jon Arnold...

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