NICE Presents Best Practices to Accelerate Leadership in CX Agility and Empower Exceptional Experiences
NICE (Nasdaq: NICE) announced new online events showcasing strategies for ensuring exceptional experiences by empowering leadership in CX agility. With unprecedented change impacting businesses globally, agility in adapting to dynamically shifting needs and demands is critical. NICE’s new series provides businesses with avenues for leading in CX agility through the right mix of people, processes and technologies and therefore deliver on the promise of exceptional customer service. Complexity-free migration to the cloud, methods for driving deeper operational efficiencies through intelligent automation, automated quality management and ways to improve employee engagement via AI-driven workforce management are just some of the topics to be covered in the sessions.
Joining NICE’s thought leadership-driven virtual events will be leading analysts including Aberdeen, Forrester, Opus Research and DMG. Key events include:
- February 18, 2021: Omer Minkara, VP and Principal Analyst, Aberdeen, will discuss how to "Decomplicate Your Cloud Migration: How to Minimize the Complexities of Migrating Your Contact Center from On-Prem to the Cloud.”
- March 4, 2021: "How Quality Management Improves Coaching” by Donna Fluss, President, DMG Consulting LLC.
- March 11, 2021: Dan Miller, Lead Analyst and Founder, and Derek Top, Research Director, Opus Research, will explain “How Contact Centers Are Adapting to New Threats and Challenges.”
Eran Liron, Executive Vice President, Marketing & Corporate Development, said, “Transformations that were considered strategic are today understood to be critical. With so much change in the current business environment, the companies that lead in CX agility are those that will stay at the top. Our online events present organizations with a myriad of opportunities to incorporate CX agility into the fabric of their business to rapidly meet customer needs and market demands while also engaging employees and driving a solid bottom line.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Tags
Start YourCustomized Search
SOLUTION AREA
SOLUTION PROVIDERS
- Alcatel-Lucent Enterprise (2) Apply Alcatel-Lucent Enterprise filter
- AT&T (1) Apply AT&T filter
- AudioCodes (4) Apply AudioCodes filter
- Avaya (33) Apply Avaya filter
- Cisco (53) Apply Cisco filter
- Dell (1) Apply Dell filter
- Fuze (2) Apply Fuze filter
- Genesys (1) Apply Genesys filter
- HP (4) Apply HP filter
- IBM (45) Apply IBM filter
- Logitech (23) Apply Logitech filter
- Microsoft (90) Apply Microsoft filter
- Mitel (21) Apply Mitel filter
- NEC (11) Apply NEC filter
- Nectar (1) Apply Nectar filter
- Polycom (10) Apply Polycom filter
- Ramp (36) Apply Ramp filter
- RingCentral (5) Apply RingCentral filter
- Sennheiser (2) Apply Sennheiser filter
- Slack (1) Apply Slack filter
- Unify (30) Apply Unify filter
- Vonage Business (2) Apply Vonage Business filter
- Aspect (1) Apply Aspect filter
- BT (1) Apply BT filter
- Dimension Data (2) Apply Dimension Data filter
- IntelePeer (1) Apply IntelePeer filter
- Jive (20) Apply Jive filter
- Kurmi Software (1) Apply Kurmi Software filter
- Lifesize (7) Apply Lifesize filter
- Modality Systems (1) Apply Modality Systems filter
- NewVoiceMedia (1) Apply NewVoiceMedia filter
- Orange (1) Apply Orange filter
- Panasonic (2) Apply Panasonic filter
- Verint (1) Apply Verint filter
- VOSS (1) Apply VOSS filter
- Drum (1) Apply Drum filter
- Esna (6) Apply Esna filter
- EZuce (1) Apply EZuce filter
- GUnify (1) Apply GUnify filter
- Huawei (3) Apply Huawei filter
- NextPlane (7) Apply NextPlane filter
- SMART (7) Apply SMART filter
CONTENT TYPE
- BC Expert Insights Market (5) Apply BC Expert Insights Market filter
- BC Expert Insights Objective - Vendor Neutral (1) Apply BC Expert Insights Objective - Vendor Neutral filter
- BC Expert Insights Planning (0)
- BC Expert Insights Solution (0)
- BC Expert Insights Vendor (2) Apply BC Expert Insights Vendor filter
- BC Expert Insights Vendor Solution (0)
- BC Expert Roundtable (0)
- Bcs Webinar (0)
- Bcs Webinar Registration (0)
- Best Practice (5) Apply Best Practice filter
- Buyer Guide (1) Apply Buyer Guide filter
- Case Study (5) Apply Case Study filter
- Executive Interview (1) Apply Executive Interview filter
- Expert Roundtable (10) Apply Expert Roundtable filter
- Guest Contributions (0)
- Multimedia (4) Apply Multimedia filter
- News Analysis (79) Apply News Analysis filter
- Newsfeed Article (0)
- Newsfeed Article (22) Apply Newsfeed Article filter
- Thought Leadership (0)
- Vendor Collateral (48) Apply Vendor Collateral filter
- Vendor Resource Best Practices (0)
- Vendor Resource Buyers Guides (2) Apply Vendor Resource Buyers Guides filter
- Vendor Resource Multimedia Content (4) Apply Vendor Resource Multimedia Content filter
- Vendor Resource White Paper (1) Apply Vendor Resource White Paper filter
- Webinar (1) Apply Webinar filter
- Webinars (0)
- White Paper (7) Apply White Paper filter
MORE FILTERS
INDUSTRY
- Banking And Investment (28) Apply Banking And Investment filter
- Education (21) Apply Education filter
- Energy And Utilities (16) Apply Energy And Utilities filter
- Finance (0)
- Government (28) Apply Government filter
- Healthcare (23) Apply Healthcare filter
- Hospitality (4) Apply Hospitality filter
- Insurance (5) Apply Insurance filter
- Manufacturing (19) Apply Manufacturing filter
- Media/Publishing (21) Apply Media/Publishing filter
- None (0)
- Professional Services (26) Apply Professional Services filter
- Retail & Distribution (39) Apply Retail & Distribution filter
- Technology (84) Apply Technology filter
- Transportation (0)
Comments
There are currently no comments on this article.
You must be a registered user to make comments
Add new comment