NICE Presents Best Practices to Accelerate Leadership in CX Agility and Empower Exceptional Experiences
NICE (Nasdaq: NICE) announced new online events showcasing strategies for ensuring exceptional experiences by empowering leadership in CX agility. With unprecedented change impacting businesses globally, agility in adapting to dynamically shifting needs and demands is critical. NICE’s new series provides businesses with avenues for leading in CX agility through the right mix of people, processes and technologies and therefore deliver on the promise of exceptional customer service. Complexity-free migration to the cloud, methods for driving deeper operational efficiencies through intelligent automation, automated quality management and ways to improve employee engagement via AI-driven workforce management are just some of the topics to be covered in the sessions.
Joining NICE’s thought leadership-driven virtual events will be leading analysts including Aberdeen, Forrester, Opus Research and DMG. Key events include:
- February 18, 2021: Omer Minkara, VP and Principal Analyst, Aberdeen, will discuss how to "Decomplicate Your Cloud Migration: How to Minimize the Complexities of Migrating Your Contact Center from On-Prem to the Cloud.”
- March 4, 2021: "How Quality Management Improves Coaching” by Donna Fluss, President, DMG Consulting LLC.
- March 11, 2021: Dan Miller, Lead Analyst and Founder, and Derek Top, Research Director, Opus Research, will explain “How Contact Centers Are Adapting to New Threats and Challenges.”
Eran Liron, Executive Vice President, Marketing & Corporate Development, said, “Transformations that were considered strategic are today understood to be critical. With so much change in the current business environment, the companies that lead in CX agility are those that will stay at the top. Our online events present organizations with a myriad of opportunities to incorporate CX agility into the fabric of their business to rapidly meet customer needs and market demands while also engaging employees and driving a solid bottom line.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Tags
Start YourCustomized Search
SOLUTION AREA
SOLUTION PROVIDERS
- 8x8 (7) Apply 8x8 filter
- Alcatel-Lucent Enterprise (1) Apply Alcatel-Lucent Enterprise filter
- AudioCodes (2) Apply AudioCodes filter
- Avaya (11) Apply Avaya filter
- Cisco (14) Apply Cisco filter
- (-) Remove Five9 filter Five9
- Fuze (3) Apply Fuze filter
- Genesys (10) Apply Genesys filter
- Logitech (1) Apply Logitech filter
- Lumen (2) Apply Lumen filter
- Microsoft (10) Apply Microsoft filter
- Mitel (10) Apply Mitel filter
- NEC (1) Apply NEC filter
- RingCentral (10) Apply RingCentral filter
- Slack (1) Apply Slack filter
- Unify (1) Apply Unify filter
- Vonage Business (9) Apply Vonage Business filter
- Zoom (7) Apply Zoom filter
- Aspect (2) Apply Aspect filter
- CaféX (1) Apply CaféX filter
- CallTower (2) Apply CallTower filter
- Inference Solutions (2) Apply Inference Solutions filter
- IntelePeer (1) Apply IntelePeer filter
- Lifesize (1) Apply Lifesize filter
- Star2Star (1) Apply Star2Star filter
- StarLeaf (1) Apply StarLeaf filter
- Verint (5) Apply Verint filter
- 3CX (1) Apply 3CX filter
- Bandwidth (1) Apply Bandwidth filter
- Calabrio (1) Apply Calabrio filter
- Logmein (2) Apply Logmein filter
- Ooma (1) Apply Ooma filter
- TrueConf (1) Apply TrueConf filter
- UJET (4) Apply UJET filter
CONTENT TYPE
- BC Expert Insights Market (6) Apply BC Expert Insights Market filter
- BC Expert Insights Objective - Vendor Neutral (0)
- BC Expert Insights Planning (0)
- BC Expert Insights Solution (1) Apply BC Expert Insights Solution filter
- BC Expert Insights Vendor (5) Apply BC Expert Insights Vendor filter
- BC Expert Insights Vendor Solution (10) Apply BC Expert Insights Vendor Solution filter
- BC Expert Roundtable (7) Apply BC Expert Roundtable filter
- Bcs Webinar (0)
- Bcs Webinar Registration (0)
- Best Practice (0)
- Buyer Guide (0)
- Case Study (0)
- Executive Interview (3) Apply Executive Interview filter
- Expert Roundtable (8) Apply Expert Roundtable filter
- Guest Contributions (0)
- Multimedia (1) Apply Multimedia filter
- News Analysis (26) Apply News Analysis filter
- Newsfeed Article (1) Apply Newsfeed Article filter
- Newsfeed Article (0)
- Thought Leadership (0)
- Vendor Collateral (0)
- Vendor Resource Best Practices (0)
- Vendor Resource Buyers Guides (0)
- Vendor Resource Multimedia Content (0)
- Vendor Resource White Paper (0)
- Webinar (1) Apply Webinar filter
- Webinars (0)
- White Paper (1) Apply White Paper filter
MORE FILTERS
INDUSTRY
- Banking And Investment (0)
- Education (0)
- Energy And Utilities (0)
- Finance (0)
- Government (0)
- Healthcare (0)
- Hospitality (0)
- Insurance (0)
- Manufacturing (0)
- Media/Publishing (0)
- None (0)
- Professional Services (0)
- Retail & Distribution (0)
- Technology (5) Apply Technology filter
- Transportation (0)
Comments
There are currently no comments on this article.
You must be a registered user to make comments
Add new comment