Nicolas De Kouchkovsky

CMO

Acqueon

https://www.acqueon.com

[email protected]

 

Nicolas De Kouchkovsky is CMO at Acqueon, an innovative provider of conversational engagement software.

Nicolas has extensive experience with enterprise software markets and is a recognized expert in customer-facing technologies including customer experience, customer service, contact centers, sales, and AI. He spent over 25 years in the cloud and software industry as a product and marketing executive.

Previously, Nicolas founded CaCube Consulting, an advisory and consulting firm helping B2B software companies grow. He served as a Fractional CMO for startups and midsize SaaS companies covering all aspects of marketing, go-to-market, and sales enablement. Nicolas also held several executive roles at Genesys. As head of product management, he transformed the company from Computer Telephony Integration (CTI) middleware to a software application provider. As Chief Marketing Officer, he drove the company expansion in the broader multi-channel contact center market. Before joining Genesys, Nicolas held several senior positions at Alcatel-Lucent (now Nokia) where he most notably established and developed the call center business. Prior, he was CTO at Cirel, a startup that pioneered multi-protocol gateways and built a system integration practice at Digital Equipment (now Hewlett Packard) focused on sales solutions.

Nicolas shares his own opinions and can be contacted at [email protected].

By
Jim Burton
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In this Industry Buzz podcast hosted by Jim Burton, the BCStrategies Experts preview what they expect to see in 2020. BC Experts in the discussion include Marty Parker, Joseph Williams, Phil...

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Jim Burton
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In this Industry Buzz podcast hosted by Jim Burton, the BCStrategies Experts discuss 2019. Topics include CPaasS, industry consolidation, artificial intelligence (AI), customer engagement, huddle...

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Nicolas De Kouchkovsky
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The annual AWS user and partner conference gathered an impressive 65,000 participants, doubling in size over 2018. It was the first time I attended the event and several...
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Nicolas De Kouchkovsky
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Avaya recently inked a strategic alliance with Unified Communications as a Service (UCaaS) provider RingCentral for UC. Its likely refocus on contact centers made me...
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Nicolas De Kouchkovsky
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Cisco collaboration applications business grew 15% last fiscal year, a noticeable uplift over the previous ones. It gave the company the opportunity to share its...
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Nicolas De Kouchkovsky
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In part 1 of the series, we looked at technologies for self-service and customer interaction over the various channels. In this second part, I would like to cover...
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Nicolas De Kouchkovsky
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A lot has happened since last year's update. Several trends have accelerated and are provoking significant market shifts.
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Nicolas De Kouchkovsky
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Context is not only for customer support agents. It is also important for self-service, to know when to offer it or when an interaction should be escalated to a person...
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Marty Parker
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Enterprise Connect 2019 earned rave reviews from the BCStrategies Experts. In this Industry Buzz podcast, the Experts discuss the keynotes, sessions, vendor announcements and intangibles that made...

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BCStrategies
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This table shows the schedule for BCStrategies Experts at Enterprise Connect 2019, March 18-21, 2019, in Orlando, FL.

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Jim Burton
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BCStrategies is well-represented at Enterprise Connect 2019, in Orlando, March 18-21, with 14 Experts presenting in 24 sessions covering the entire span of Business Communications. In this...

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Nicolas De Kouchkovsky
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The attractiveness of automation is not new. It drove the adoption of Computer telephony integration (CTI) and Interactive Voice Response (IVR) in the past. The cloud...
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