Nicolas De Kouchkovsky

Principal and Founder

CaCube Consulting

http://www.cacubeconsulting.com/

[email protected]

 

Nicolas De Kouchkovsky is the founder and principal at CaCube Consulting. He is an Advisor and Consultant to B2B software companies, helping them grow. Nicolas covers all aspects of marketing and market development, working on a project basis or as a VP of Marketing on demand. He spent over 25 years in the Cloud and Software industry as a product and marketing executive.

Nicolas as extensive experience with Enterprise Software markets and is a recognized expert in customer facing technologies including Customer Service, Contact Centers, Sales, E-commerce, and Analytics.

Nicolas held numerous executive roles at Genesys. As head of Product Management, he transformed the company from Computer Telephony Integration (CTI) middleware to a Software Application provider. As Chief Marketing Officer, he drove the company expansion in the broader multi-channel Contact Center market. Before joining Genesys, Nicolas held several senior positions at Alcatel-Lucent where he most notably established and developed the Call Center business. Prior, he was Chief Technology Officer at Cirel, a startup that pioneered multi-protocol gateways and ran a Software Integration practice at Digital Equipment (now Hewlett Packard).

Nicolas can be contacted at [email protected].

By
Nicolas De Kouchkovsky
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Assistants and bots have reached a new adoption high. However, many businesses are finding their project harder to scale than they expected. The disappointment with...

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Nicolas De Kouchkovsky
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We continue our exploration of the key trends shaping up the customer interaction management market. In the first part of this article, we looked at the accelerating...

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Nicolas De Kouchkovsky
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I am excited to share the second iteration of my Customer Interaction Management market landscape. The number of participants has jumped from 450 to 650. The steep...

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Nicolas De Kouchkovsky
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Referring to Salesforce Service Cloud as a new entrant in the customer interaction management space is almost an oxymoron. I spoke with Bill Patterson, who became its...

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Nicolas De Kouchkovsky
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In the first part of this article, we covered Twilio’s Flex announcement and the evolving enterprise contact center landscape. In this second part, I want to cover...

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Nicolas De Kouchkovsky
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Enterprise Connect has become the flagship event for the communication industry. I didn’t attend the show but was able to follow it through all the announcements made...

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Nicolas De Kouchkovsky
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Zendesk has become a important participant to watch in the customer interaction management space....

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Nicolas De Kouchkovsky
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In August 2016, Twilio dropped a mini bomb in the Contact Center space announcing that ING Bank, one of the largest financial institutions in the world would replace...

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Nicolas De Kouchkovsky
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This article is the second of a two-part series on Robotic Automation for customer engagement. In part two, I want to explore the art of the possible and dig into the...

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Nicolas De Kouchkovsky
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Robotic Automation is not new and has been maturing a lot in the last five years. I thought its adoption by customer service organizations would have taken off by now...

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Nicolas De Kouchkovsky
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Late September, the 4th Intelligent Assistants Conference took place in San Francisco. We took the opportunity to update our market landscape and we continue to...

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Nicolas De Kouchkovsky
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Intelligent Assistants and smart bots have been stealing the headlines, yet Artificial Intelligence (AI) is finally making headways in the broader Customer...

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