Nicolas De Kouchkovsky

CMO

Acqueon

https://www.acqueon.com

[email protected]

 

Nicolas De Kouchkovsky is CMO at Acqueon, an innovative provider of conversational engagement software.

Nicolas has extensive experience with enterprise software markets and is a recognized expert in customer-facing technologies including customer experience, customer service, contact centers, sales, and AI. He spent over 25 years in the cloud and software industry as a product and marketing executive.

Previously, Nicolas founded CaCube Consulting, an advisory and consulting firm helping B2B software companies grow. He served as a Fractional CMO for startups and midsize SaaS companies covering all aspects of marketing, go-to-market, and sales enablement. Nicolas also held several executive roles at Genesys. As head of product management, he transformed the company from Computer Telephony Integration (CTI) middleware to a software application provider. As Chief Marketing Officer, he drove the company expansion in the broader multi-channel contact center market. Before joining Genesys, Nicolas held several senior positions at Alcatel-Lucent (now Nokia) where he most notably established and developed the call center business. Prior, he was CTO at Cirel, a startup that pioneered multi-protocol gateways and built a system integration practice at Digital Equipment (now Hewlett Packard) focused on sales solutions.

Nicolas shares his own opinions and can be contacted at [email protected].

By
Nicolas De Kouchkovsky
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A lot has happened since last year's update. Several trends have accelerated and are provoking significant market shifts.
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Nicolas De Kouchkovsky
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Context is not only for customer support agents. It is also important for self-service, to know when to offer it or when an interaction should be escalated to a person...
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By
Marty Parker
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Enterprise Connect 2019 earned rave reviews from the BCStrategies Experts. In this Industry Buzz podcast, the Experts discuss the keynotes, sessions, vendor announcements and intangibles that made...

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BCStrategies
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This table shows the schedule for BCStrategies Experts at Enterprise Connect 2019, March 18-21, 2019, in Orlando, FL.

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Jim Burton
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BCStrategies is well-represented at Enterprise Connect 2019, in Orlando, March 18-21, with 14 Experts presenting in 24 sessions covering the entire span of Business Communications. In this...

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By
Nicolas De Kouchkovsky
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The attractiveness of automation is not new. It drove the adoption of Computer telephony integration (CTI) and Interactive Voice Response (IVR) in the past. The cloud...
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By
BCStrategies
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This year 14 BCStrategies experts will be presenters in 24 sessions at Connect 2019, in Orlando, FL, March 18-21.These sessions will cover the entire span of Business...
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By
Jim Burton
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In the wake of Avaya ENGAGE 2019, held late January in Austin, Texas, the BCStrategies Experts got together to discuss the event, Avaya, the company's product roadmap, new branding and overall...

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By
Nicolas De Kouchkovsky
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Let’s continue our tour of the 2018 market transitions. After covering business communications in part one, I want to discuss customer service.
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By
Jim Burton
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In this Industry Buzz podcast, the BCStrategies Experts reflect on 2018. Jim Burton moderates the conversation, with Experts Peter Bernstein, Marty Parker, Phil Edholm, Michael Finneran, Joseph...

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By
Nicolas De Kouchkovsky
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At this time of the year, I should be making predictions for 2019. Instead, I would like to ponder the many transitions that took place last year in the customer...
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By
Phil Edholm
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In this Industry Buzz podcast, the BCStrategies Experts discuss trends in Business Process Communications, and in particular, what is changing.

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