Nicolas De Kouchkovsky

CMO

Acqueon

https://www.acqueon.com

[email protected]

 

Nicolas De Kouchkovsky is CMO at Acqueon, an innovative provider of conversational engagement software.

Nicolas has extensive experience with enterprise software markets and is a recognized expert in customer-facing technologies including customer experience, customer service, contact centers, sales, and AI. He spent over 25 years in the cloud and software industry as a product and marketing executive.

Previously, Nicolas founded CaCube Consulting, an advisory and consulting firm helping B2B software companies grow. He served as a Fractional CMO for startups and midsize SaaS companies covering all aspects of marketing, go-to-market, and sales enablement. Nicolas also held several executive roles at Genesys. As head of product management, he transformed the company from Computer Telephony Integration (CTI) middleware to a software application provider. As Chief Marketing Officer, he drove the company expansion in the broader multi-channel contact center market. Before joining Genesys, Nicolas held several senior positions at Alcatel-Lucent (now Nokia) where he most notably established and developed the call center business. Prior, he was CTO at Cirel, a startup that pioneered multi-protocol gateways and built a system integration practice at Digital Equipment (now Hewlett Packard) focused on sales solutions.

Nicolas shares his own opinions and can be contacted at [email protected].

By
Nicolas De Kouchkovsky
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On the heels of a large $100 million B-round, Talkdesk held its third customer and partner conference, OpenTalk. In seven years, the company established a name for...
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Nicolas De Kouchkovsky
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Twilio held its Signal conference in San Francisco. The event gathered 3,000 developers and customers and was packed with product announcements. It came shortly after...
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Nicolas De Kouchkovsky
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The Opus Conversational Commerce Conference took place mid-September in San Francisco. It is the fifth edition of the event previously called the Intelligent Assistance...
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Jim Burton
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BCStrategies welcomes Dean Manzoori VP, Global Cloud Communication, Masergy, to discuss global delivery of hybrid UCaaS.

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Blair Pleasant
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BCStrategies analysts and consultants have the opportunity to hear from and learn about many, many vendors. This week's podcast takes a look at some of the smaller, newer, or lesser known...

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Nicolas De Kouchkovsky
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Assistants and bots have reached a new adoption high. However, many businesses are finding their project harder to scale than they expected. The disappointment with some...
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Nicolas De Kouchkovsky
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We continue our exploration of the key trends shaping up the customer interaction management market. In the first part of this article, we looked at the accelerating...
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Nicolas De Kouchkovsky
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I am excited to share the second iteration of my Customer Interaction Management market landscape. The number of participants has jumped from 450 to 650. The steep...
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Nicolas De Kouchkovsky
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Referring to Salesforce Service Cloud as a new entrant in the customer interaction management space is almost an oxymoron. I spoke with Bill Patterson, who became its...
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Blair Pleasant
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In this Industry Buzz podcast the BCStrategies Experts address a variety of recent news items.

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Nicolas De Kouchkovsky
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In the first part of this article, we covered Twilio’s Flex announcement and the evolving enterprise contact center landscape. In this second part, I want to cover the...
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Nicolas De Kouchkovsky
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Enterprise Connect has become the flagship event for the communication industry. I didn’t attend the show but was able to follow it through all the announcements made...
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