Radisys is a global leader in open telecom solutions and services. Our disaggregated platforms and integration services leverage open reference architectures and standards combined with open software and hardware, enabling an open digital transformation. Radisys delivers an end-to-end solutions portfolio from digital endpoints, to disaggregated and open access and core solutions, to immersive digital applications and engagement platforms. Its world-class and experienced network services organization delivers full lifecycle services to help service providers build and operate highly scalable and high-performance networks at an optimum total cost of ownership.
The Radisys Engage brand includes a range of products and solutions which reimagine the future of communication and digital engagement. Our communication and digital engagement products include Engage Video Assistant, Engage Intelligent Virtual Assistant, [email protected], and Engage Media Server. Each of these products enables a range of exciting solution offerings in UC and collaboration, audio and video conferencing, conversational AI, self-service automation, augmented reality, computer vision, speech analysis, multi-access edge media applications, VoLTE, ViLTE, and VoNR, transcoding, and more.
Enterprises are increasingly utilizing cloud-based unified communication services (UC as a Service), interactive chat-based channels, and self-service virtual assistants, providing improved economics with increased flexibility. Communication Service Providers (CSPs), Managed Service Providers (MSPs), System Integrators (SIs), Telecom Equipment Manufacturers (TEMs), and Communication Platform as a Service (CPaaS) providers need to respond by providing their customers with service delivery architectures designed explicitly for the multi-tenant multi-service cloud. More than ever, TEMs and service providers now require customization, open, standards-based APIs and SDKs to deliver virtualized communication and digital engagement solutions.
With more than 70% market share, Radisys is a leader in media processing. Its industry-leading Engage Media Server platform is deployed in more than 150 global fixed and mobile networks – touching over 1.5B subscribers. Optimized to deliver exceptional performance in virtualized and cloud environments, Engage Media Server is a media processing powerhouse for a wide range of revenue-generating services. Within a single platform, Radisys enables voice and video processing for real-time communication applications, audio and video mixing, speech recognition, and other media analytics capabilities such as biometric authentication.
The Radisys Engage Intelligent Virtual Assistant (IVA) is an omnichannel self-service automation system that offers businesses the tools to create authentic, engaging customer experiences. The programmable system allows businesses or MSPs to tailor customer engagements in a variety of ways. From providing self-service programmable IVR functions to highly complex virtual concierge and virtual commerce scenarios, including compliant security, user authentication, and sentiment analysis, the AI-powered IVA enables premium customer engagement.
One of our boldest innovations is Engage Video Assistant (EVA), the world’s first AI-based 3-in-1 video call bot to automates sales, marketing, and customer support interactions. It takes chat-botting and speech-enabled interactions to a new level, by providing a conversational one-on-one video interaction experience (just like live video calls) with subject matter experts, customer service agents, brand ambassadors, and more. With proven deployment in one of the largest Tier-1 networks, this solution offers a unique technology that adds significant differentiation to enterprise brand engagement and customer experience. EVA can be used standalone or as part of the broader IVA solution.
From customer and brand engagement to employee engagement and collaboration, [email protected] transforms how businesses communicate with customers, communities, and employees. Equipped with a comprehensive list of features and the ability to integrate with third-party systems, real-time interactive public and private channel-based messaging, voice, video, content, and commerce are all included in this industry-proven scalable solution.
Radisys brings over 30 years of industry expertise to today’s fast-moving world of digital engagement and communication solutions.
For more information, visit www.Radisys.com.
UC and Collaboration Solutions
Communications and Digital Engagement Solutions
Radisys Engage Intelligent Virtual Assistant Solution
Email: [email protected]