Ribbon Research Reveals More than 100% increase in Interest in Deploying Microsoft Teams by Small Businesses
Ribbon Communications Inc. (Nasdaq: RBBN), a global provider of real time communications software and IP optical transport solutions to service providers, enterprises, and critical infrastructure sectors, today unveiled the latest findings in its annual Unified Communications (UC) survey, which measures the UC purchase drivers and buying behaviors of leaders from small-to-medium sized business (SMB) and enterprises around the world. Responses from over 4,500 technology decision makers across 18 countries in the Americas and Europe indicate that companies both large and small are accelerating their adoption of UC technology in response to the COVID-19 pandemic and there is significant opportunity for growth in the IP-based communications market.
Compared to the previous year’s results, the data showed a 103% increase amongst small businesses (less than 100 employees) who have either deployed, are in the process of deploying or are planning to deploy Microsoft Teams. Respondents from large companies (more than 1,000 employees) reported an increase of 36%. Additionally, the survey found that 76% of small companies; 67% of medium-sized companies (100 – 1000 employees); and 61% of large companies had yet to invest in IP-based communications solutions.
“The data reveals that there is still a significant market opportunity for IP communications and the COVID-19 pandemic has dramatically accelerated interest in adoption of Unified Communications and Collaboration (UC&C) tools across the board, but particularly amongst small companies,” said Steven Bruny, EVP of Sales for the Americas at Ribbon. “The demands of the shift to remote work, and the widespread availability of popular platforms like Microsoft Teams and Zoom are key drivers in the increased interest in adopting UC&C.”
The survey found that the three most popular UC&C platforms for supporting remote workers during the pandemic for large companies were Microsoft Teams (27%), Zoom (27%) and Skype for Business (21%). Other key findings included the number of companies planning to institute some form of remote working post-pandemic increased by approximately one-third across all business sizes: large (36%); medium (35%); and small (31%). In addition, the number of small businesses planning to invest in UC&C solutions over the next two years increased 2.5 times from the previous year to 38%. Two-thirds or 66% of large companies plan to invest in some form of UC solution within the next two years.
Approximately 70% of respondents who intend to deploy Teams for calling say they will use Direct Routing for Microsoft Teams, which allows them to keep their existing dial tone provider and leverages Microsoft-certified Session Border Controllers (SBCs) to connect their existing phone system to Teams. The remaining respondents indicated they planned to use Microsoft Phone System and Business Voice calling plans, which allows them to make Microsoft their dial tone provider.
Bruny added, “Ribbon’s market-leading portfolio of Microsoft-certified SBCs and our Ribbon Connect Teams Direct Routing as a Service offering enables companies, especially those who intend to use Direct Routing for Microsoft Teams, to maintain their investments in legacy phone systems, keep relationships with their existing service providers, and support specialized groups like contact centers.”
View the survey results
About Ribbon
Ribbon Communications (Nasdaq: RBBN) delivers global communications software and packet and optical network solutions to service providers, enterprises and critical infrastructure sectors. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge IP solutions, cloud-native offers, leading-edge software security and analytics tools, as well as 5G-ready packet and optical networking solutions acquired via our recent merger with ECI Telecom. To learn more about Ribbon visit rbbn.com.
Start YourCustomized Search
SOLUTION AREA
SOLUTION PROVIDERS
- 8x8 (3) Apply 8x8 filter
- Alcatel-Lucent Enterprise (8) Apply Alcatel-Lucent Enterprise filter
- AudioCodes (2) Apply AudioCodes filter
- Avaya (58) Apply Avaya filter
- Cisco (65) Apply Cisco filter
- Five9 (1) Apply Five9 filter
- Fuze (3) Apply Fuze filter
- Genesys (6) Apply Genesys filter
- HP (10) Apply HP filter
- IBM (17) Apply IBM filter
- Logitech (2) Apply Logitech filter
- Masergy (1) Apply Masergy filter
- Microsoft (53) Apply Microsoft filter
- Mitel (55) Apply Mitel filter
- (-) Remove NEC filter NEC
- Nectar (2) Apply Nectar filter
- Polycom (13) Apply Polycom filter
- RingCentral (7) Apply RingCentral filter
- Sennheiser (1) Apply Sennheiser filter
- Tata Communications (2) Apply Tata Communications filter
- Unify (56) Apply Unify filter
- Vonage Business (11) Apply Vonage Business filter
- Yealink (1) Apply Yealink filter
- Aspect (2) Apply Aspect filter
- BT (3) Apply BT filter
- CaféX (1) Apply CaféX filter
- CallTower (2) Apply CallTower filter
- Dialogic (1) Apply Dialogic filter
- Dimension Data (2) Apply Dimension Data filter
- Inference Solutions (1) Apply Inference Solutions filter
- IntelePeer (2) Apply IntelePeer filter
- Jive (1) Apply Jive filter
- Lifesize (1) Apply Lifesize filter
- Orange (3) Apply Orange filter
- Panasonic (2) Apply Panasonic filter
- ScanSource (2) Apply ScanSource filter
- Snom (2) Apply Snom filter
- Star2Star (2) Apply Star2Star filter
- StarLeaf (2) Apply StarLeaf filter
- 3CX (1) Apply 3CX filter
- Avnet (1) Apply Avnet filter
- Calabrio (1) Apply Calabrio filter
- GUnify (1) Apply GUnify filter
- Highfive (1) Apply Highfive filter
- Huawei (10) Apply Huawei filter
- Logmein (1) Apply Logmein filter
- Patton (1) Apply Patton filter
- SMART (7) Apply SMART filter
- TrueConf (1) Apply TrueConf filter
- UJET (1) Apply UJET filter
- Voximplant (1) Apply Voximplant filter
CONTENT TYPE
- BC Expert Insights Market (2) Apply BC Expert Insights Market filter
- BC Expert Insights Objective - Vendor Neutral (0)
- BC Expert Insights Planning (0)
- BC Expert Insights Solution (0)
- BC Expert Insights Vendor (1) Apply BC Expert Insights Vendor filter
- BC Expert Insights Vendor Solution (3) Apply BC Expert Insights Vendor Solution filter
- BC Expert Roundtable (2) Apply BC Expert Roundtable filter
- Bcs Webinar (0)
- Bcs Webinar Registration (0)
- Best Practice (0)
- Buyer Guide (0)
- Case Study (0)
- Executive Interview (4) Apply Executive Interview filter
- Expert Roundtable (29) Apply Expert Roundtable filter
- Guest Contributions (0)
- Multimedia (0)
- News Analysis (15) Apply News Analysis filter
- Newsfeed Article (25) Apply Newsfeed Article filter
- Newsfeed Article (0)
- Thought Leadership (0)
- Vendor Collateral (0)
- Vendor Resource Best Practices (0)
- Vendor Resource Buyers Guides (0)
- Vendor Resource Multimedia Content (0)
- Vendor Resource White Paper (0)
- Webinar (0)
- Webinars (0)
- White Paper (0)
MORE FILTERS
INDUSTRY
- Banking And Investment (15) Apply Banking And Investment filter
- Education (14) Apply Education filter
- Energy And Utilities (9) Apply Energy And Utilities filter
- Finance (0)
- Government (12) Apply Government filter
- Healthcare (13) Apply Healthcare filter
- Hospitality (6) Apply Hospitality filter
- Insurance (1) Apply Insurance filter
- Manufacturing (10) Apply Manufacturing filter
- Media/Publishing (11) Apply Media/Publishing filter
- None (0)
- Professional Services (21) Apply Professional Services filter
- Retail & Distribution (30) Apply Retail & Distribution filter
- Technology (28) Apply Technology filter
- Transportation (5) Apply Transportation filter
Comments
There are currently no comments on this article.
You must be a registered user to make comments