Serenova Acquires TelStrat

24 Oct 2017

Serenova has announced its acquisition of TelStrat, a provider of call recording, quality, analytics, and workforce management solutions. Upon this acquisition, Serenova’s customer base will increase to over 1,100 customers, making it the second largest independent Contact Center as a Service (CCaaS) provider.

TelStrat is known for its Engage WFO solution, which delivers tools for compliance and disaster recovery recording, service quality assurance, agent performance improvement, workforce management, analytics, and reporting. Engage WFO will become a part of Serenova’s contact center portfolio, which will provide Serenova’s customers with native workforce management capabilities designed to provide fast adoption and enhanced ROI.

The terms of the acquisition have not yet been released. However, Serenova executives are certain that the acquisition will help the company provide its customers with a natively integrated solution for CCaaS and WFO, which will allow for faster growth through cross-sell and channel synergies.

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