Serenova Acquires TelStrat
Serenova has announced its acquisition of TelStrat, a provider of call recording, quality, analytics, and workforce management solutions. Upon this acquisition, Serenova’s customer base will increase to over 1,100 customers, making it the second largest independent Contact Center as a Service (CCaaS) provider.
TelStrat is known for its Engage WFO solution, which delivers tools for compliance and disaster recovery recording, service quality assurance, agent performance improvement, workforce management, analytics, and reporting. Engage WFO will become a part of Serenova’s contact center portfolio, which will provide Serenova’s customers with native workforce management capabilities designed to provide fast adoption and enhanced ROI.
The terms of the acquisition have not yet been released. However, Serenova executives are certain that the acquisition will help the company provide its customers with a natively integrated solution for CCaaS and WFO, which will allow for faster growth through cross-sell and channel synergies.
For more information, visit www.serenova.com.
Tags
Start YourCustomized Search
SOLUTION AREA
SOLUTION PROVIDERS
- Alcatel-Lucent Enterprise (2) Apply Alcatel-Lucent Enterprise filter
- AT&T (5) Apply AT&T filter
- AudioCodes (2) Apply AudioCodes filter
- Avaya (24) Apply Avaya filter
- Cisco (35) Apply Cisco filter
- Dell (4) Apply Dell filter
- Fuze (1) Apply Fuze filter
- Genesys (1) Apply Genesys filter
- HP (7) Apply HP filter
- IBM (9) Apply IBM filter
- Jabra (1) Apply Jabra filter
- Logitech (3) Apply Logitech filter
- Microsoft (63) Apply Microsoft filter
- Mitel (11) Apply Mitel filter
- NEC (11) Apply NEC filter
- Polycom (6) Apply Polycom filter
- RingCentral (4) Apply RingCentral filter
- Sennheiser (1) Apply Sennheiser filter
- Unify (12) Apply Unify filter
- Aspect (2) Apply Aspect filter
- BT (3) Apply BT filter
- CallTower (2) Apply CallTower filter
- Clarity Connect (1) Apply Clarity Connect filter
- Empirix (2) Apply Empirix filter
- IntelePeer (1) Apply IntelePeer filter
- IR (3) Apply IR filter
- Jive (1) Apply Jive filter
- Kurmi Software (1) Apply Kurmi Software filter
- Lifesize (1) Apply Lifesize filter
- Momentum (9) Apply Momentum filter
- Orange (6) Apply Orange filter
- Panasonic (4) Apply Panasonic filter
- ScanSource (1) Apply ScanSource filter
- Snom (1) Apply Snom filter
- Star2Star (1) Apply Star2Star filter
- Verint (1) Apply Verint filter
- Voxbone (1) Apply Voxbone filter
- West (5) Apply West filter
- Yorktel (1) Apply Yorktel filter
- Avnet (1) Apply Avnet filter
- ESI (1) Apply ESI filter
- Esna (3) Apply Esna filter
- Huawei (9) Apply Huawei filter
- Mutare (1) Apply Mutare filter
- NextPlane (5) Apply NextPlane filter
- Patton (1) Apply Patton filter
- SMART (44) Apply SMART filter
CONTENT TYPE
- BC Expert Insights Market (0)
- BC Expert Insights Objective - Vendor Neutral (2) Apply BC Expert Insights Objective - Vendor Neutral filter
- BC Expert Insights Planning (1) Apply BC Expert Insights Planning filter
- BC Expert Insights Solution (0)
- BC Expert Insights Vendor (3) Apply BC Expert Insights Vendor filter
- BC Expert Insights Vendor Solution (1) Apply BC Expert Insights Vendor Solution filter
- BC Expert Roundtable (0)
- Bcs Webinar (0)
- Bcs Webinar Registration (0)
- Best Practice (0)
- Buyer Guide (0)
- Case Study (0)
- Executive Interview (0)
- Expert Roundtable (2) Apply Expert Roundtable filter
- Guest Contributions (0)
- Multimedia (0)
- News Analysis (52) Apply News Analysis filter
- Newsfeed Article (249) Apply Newsfeed Article filter
- Newsfeed Article (0)
- Thought Leadership (0)
- Vendor Collateral (0)
- Vendor Resource Best Practices (0)
- Vendor Resource Buyers Guides (0)
- Vendor Resource Multimedia Content (0)
- Vendor Resource White Paper (0)
- Webinar (0)
- Webinars (0)
- White Paper (1) Apply White Paper filter
MORE FILTERS
INDUSTRY
- Banking And Investment (800) Apply Banking And Investment filter
- Education (446) Apply Education filter
- Energy And Utilities (487) Apply Energy And Utilities filter
- Finance (12) Apply Finance filter
- Government (675) Apply Government filter
- Healthcare (482) Apply Healthcare filter
- Hospitality (180) Apply Hospitality filter
- Insurance (100) Apply Insurance filter
- Manufacturing (704) Apply Manufacturing filter
- (-) Remove Media/Publishing filter Media/Publishing
- None (43) Apply None filter
- Professional Services (745) Apply Professional Services filter
- Retail & Distribution (798) Apply Retail & Distribution filter
- Technology (1611) Apply Technology filter
- Transportation (110) Apply Transportation filter
Comments
There are currently no comments on this article.
You must be a registered user to make comments