Serenova Acquires TelStrat
Serenova has announced its acquisition of TelStrat, a provider of call recording, quality, analytics, and workforce management solutions. Upon this acquisition, Serenova’s customer base will increase to over 1,100 customers, making it the second largest independent Contact Center as a Service (CCaaS) provider.
TelStrat is known for its Engage WFO solution, which delivers tools for compliance and disaster recovery recording, service quality assurance, agent performance improvement, workforce management, analytics, and reporting. Engage WFO will become a part of Serenova’s contact center portfolio, which will provide Serenova’s customers with native workforce management capabilities designed to provide fast adoption and enhanced ROI.
The terms of the acquisition have not yet been released. However, Serenova executives are certain that the acquisition will help the company provide its customers with a natively integrated solution for CCaaS and WFO, which will allow for faster growth through cross-sell and channel synergies.
For more information, visit www.serenova.com.
Tags
Start YourCustomized Search
SOLUTION AREA
SOLUTION PROVIDERS
CONTENT TYPE
- BC Expert Insights Market (0)
- BC Expert Insights Objective - Vendor Neutral (0)
- BC Expert Insights Planning (0)
- BC Expert Insights Solution (0)
- BC Expert Insights Vendor (0)
- BC Expert Insights Vendor Solution (0)
- BC Expert Roundtable (0)
- Bcs Webinar (0)
- Bcs Webinar Registration (0)
- Best Practice (0)
- Buyer Guide (0)
- Case Study (0)
- Executive Interview (1) Apply Executive Interview filter
- Expert Roundtable (0)
- Guest Contributions (0)
- Multimedia (0)
- News Analysis (0)
- Newsfeed Article (0)
- Newsfeed Article (0)
- Thought Leadership (0)
- Vendor Collateral (0)
- Vendor Resource Best Practices (0)
- Vendor Resource Buyers Guides (0)
- Vendor Resource Multimedia Content (0)
- Vendor Resource White Paper (0)
- Webinar (0)
- Webinars (0)
- White Paper (0)
MORE FILTERS
INDUSTRY
- Banking And Investment (0)
- Education (0)
- Energy And Utilities (0)
- Finance (0)
- Government (1) Apply Government filter
- Healthcare (0)
- Hospitality (0)
- Insurance (0)
- Manufacturing (0)
- Media/Publishing (0)
- None (0)
- Professional Services (1) Apply Professional Services filter
- Retail & Distribution (1) Apply Retail & Distribution filter
- Technology (3) Apply Technology filter
- Transportation (0)
Comments
There are currently no comments on this article.
You must be a registered user to make comments