Primary tabs

Stephen Leaden

President

Leaden Associates, Inc.

http://www.leaden.com

[email protected]

 

Stephen Leaden is President of Leaden Associates, Inc., an independent Telecommunications and IT consulting firm in business 19 years, providing specialized support in telecommunications technologies and ROI strategies. Enterprises in the health care, education, manufacturing, financial services, publishing and government market segments have relied on Leaden Associates for Voice over IP/Unified Communications consulting and telecommunications expense management/telecom auditing. Clients are both national and internationally based. Stephen Leaden has been in the Telecommunications field for more than 25 years. 

Leaden Associates focuses as an extension of IT staff to facilitate the design, procurement, project implementation, and outsourcing for converged voice and data solutions. During their engagement, Leaden Associates proactively adds value via ROI strategies integrated into the projects they serve on. 

Leaden Associates has focused on Voice over IP and Unified Communications and key market trends in these areas – the firm has performed Strategic Planning, Needs Assessments, Procurements, and Project Management of national and international VoIP/UC projects, which has included converged Wide Area Networks carrying IP voice, video, and data. Leaden Associates has employed best practices for VoIP/UC deployments including Quality of Service/QoS, voice and video prioritization, change control, network management tools, and a depth of knowledge of all touch points affecting VoIP. 

Mr. Leaden has spoken at national and International conferences on VoIP and is a frequent speaker for VoiceCon, Information Week, the Voice Report, and other conferences. Mr. Leaden has written papers on VoIP and UC strategies, troubleshooting and security, and has been quoted in national industry publications including BCR Magazine, NoJitter, Computer World, Information Week, VoIP News, and the Washington Post among others. Mr. Leaden is a principal with TelecomUCTraining.com, a successor to BCR Training which provides expert independent Telecom training – he teaches courses on Cost Control of Wired and Wireless Networks, Best Practices and Optimizing Enterprise Networks.  He is past president and member of the Society of Telecommunications Consultants, a national telecommunications association that requires objectivity and professionalism as a prerequisite for membership. 

By
Stephen Leaden
-
Bold360 is known in the industry for its leading digital capabilities, including its conversational AI, dynamic knowledge base and intuitive agent experience.
Tags
By
Kevin Kieller
-

In this Industry Buzz podcast, the BCStrategies Experts share their impressions following Microsoft Ignite, Microsoft's annual gathering of tech leaders and practitioners...

Tags
By
Blair Pleasant
-

In this Industry Buzz podcast, the BCStrategies Experts discuss the recent Cisco virtual WebexOne event and the many announcements Cisco made at the event. Blair Pleasant moderates the...

Tags
By
Blair Pleasant
-

In this Industry Buzz podcast, the BCStrategies Experts share examples of how companies are engaging employees during work-from-home....

Tags
By
Blair Pleasant
-

In this BCStrategies Industry Buzz podcast, Blair Pleasant asks the BCStrategies Experts what they’re hearing from their customers, and what they’re doing to move forward post-COVID-19. Blair...

Tags
By
BCStrategies
-
In this year's virtual event, see the BCStrategies Experts in the following sessions.
Tags
By
Blair Pleasant
-

In this Industry Buzz podcast, the BCStrategies Experts discuss the future of conferences. Assuming that in-person conferences start up again sometime in 2021, what can we expect these events to...

Tags
By
Blair Pleasant
-

In this Industry Buzz podcast, the BCStrategies Experts take a look into the future and answer the question, "what do we think the post COVID-19 world will look like?" Blair Pleasant moderates the...

Tags
By
Kevin Kieller
-

In this Industry Buzz podcast, the BCStrategies Experts take a look at the recent surge of security issues in videoconferencing. BC Experts participating include Steve Leaden, Jim Burton, Michael...

Tags
By
Melissa Swartz
-

Melissa Swartz hosted a group of BCStrategies Experts to discuss best practices for working from home (WFH). BC Experts participating include Marty Parker, Roberta J. Fox, Steve Leaden, JR Simmons...

Tags
By
Jim Burton
-

In this BCStrategies podcast, Jim Burton leads a discussion about business communications technology and how it is positioned to immediately help enterprises facing challenges posed by the...

Tags
By
Jim Burton
-

In this Industry Buzz podcast hosted by Jim Burton, the BCStrategies Experts preview what they expect to see in 2020. BC Experts in the discussion include Marty Parker, Joseph Williams, Phil...

Tags