Stephen Leaden

President

Leaden Associates, Inc.

http://www.leaden.com

[email protected]

 

Stephen Leaden is President of Leaden Associates, Inc., an independent Telecommunications and IT consulting firm in business 19 years, providing specialized support in telecommunications technologies and ROI strategies. Enterprises in the health care, education, manufacturing, financial services, publishing and government market segments have relied on Leaden Associates for Voice over IP/Unified Communications consulting and telecommunications expense management/telecom auditing. Clients are both national and internationally based. Stephen Leaden has been in the Telecommunications field for more than 25 years. 

Leaden Associates focuses as an extension of IT staff to facilitate the design, procurement, project implementation, and outsourcing for converged voice and data solutions. During their engagement, Leaden Associates proactively adds value via ROI strategies integrated into the projects they serve on. 

Leaden Associates has focused on Voice over IP and Unified Communications and key market trends in these areas – the firm has performed Strategic Planning, Needs Assessments, Procurements, and Project Management of national and international VoIP/UC projects, which has included converged Wide Area Networks carrying IP voice, video, and data. Leaden Associates has employed best practices for VoIP/UC deployments including Quality of Service/QoS, voice and video prioritization, change control, network management tools, and a depth of knowledge of all touch points affecting VoIP. 

Mr. Leaden has spoken at national and International conferences on VoIP and is a frequent speaker for VoiceCon, Information Week, the Voice Report, and other conferences. Mr. Leaden has written papers on VoIP and UC strategies, troubleshooting and security, and has been quoted in national industry publications including BCR Magazine, NoJitter, Computer World, Information Week, VoIP News, and the Washington Post among others. Mr. Leaden is a principal with TelecomUCTraining.com, a successor to BCR Training which provides expert independent Telecom training – he teaches courses on Cost Control of Wired and Wireless Networks, Best Practices and Optimizing Enterprise Networks.  He is past president and member of the Society of Telecommunications Consultants, a national telecommunications association that requires objectivity and professionalism as a prerequisite for membership. 

By
Jim Burton
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In this Industry Buzz podcast hosted by Jim Burton, the BCStrategies Experts preview what they expect to see in 2020. BC Experts in the discussion include Marty Parker, Joseph Williams, Phil...

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Jim Burton
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In this Industry Buzz podcast hosted by Jim Burton, the BCStrategies Experts discuss 2019. Topics include CPaasS, industry consolidation, artificial intelligence (AI), customer engagement, huddle...

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Jim Burton
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In this Industry Buzz podcast, Jim Burton and the BCStrategies Experts welcome John Macario, Senior Vice President of Channel Marketing for Ribbon Communications, to discuss the findings of the...

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Stephen Leaden
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According to a recent Walker study, as of 2020 Customer Experience will overtake price and product as the key brand differentiator.
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Stephen Leaden
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No matter what name you attach to customer experience (CX), the time is now to embrace it and leverage CX tools available in the market, or get left behind.
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Marty Parker
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Enterprise Connect 2019 earned rave reviews from the BCStrategies Experts. In this Industry Buzz podcast, the Experts discuss the keynotes, sessions, vendor announcements and intangibles that made...

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BCStrategies
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This table shows the schedule for BCStrategies Experts at Enterprise Connect 2019, March 18-21, 2019, in Orlando, FL.

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Jim Burton
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BCStrategies is well-represented at Enterprise Connect 2019, in Orlando, March 18-21, with 14 Experts presenting in 24 sessions covering the entire span of Business Communications. In this...

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BCStrategies
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This year 14 BCStrategies experts will be presenters in 24 sessions at Connect 2019, in Orlando, FL, March 18-21.These sessions will cover the entire span of Business...
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Jim Burton
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In the wake of Avaya ENGAGE 2019, held late January in Austin, Texas, the BCStrategies Experts got together to discuss the event, Avaya, the company's product roadmap, new branding and overall...

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Stephen Leaden
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Today’s cloud delivery model is a bit more mature than what was being promoted just 24-36 months ago. The reality of delivering a full UC suite in the cloud is just that...
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Jim Burton
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In this Industry Buzz podcast, the BCStrategies Experts offer thoughts on what to expect in 2019. Jim Burton moderates the conversation with experts Peter Bernstein, Phil Edholm, Dave Stein,...

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