Our Mission

Empower companies to continuously improve customer experience.

With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.

 

By
Blair Pleasant
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The Replicant Voice solution combines several capabilities, including virtual agents, live voice transcription, channel switching and the ability to send SMS messages,...
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By
BCStrategies
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Talkdesk Research global report, “The Future of AI in the Contact Center,” shows a bright future and appetite for AI investment but key challenges in adoption
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By
Blair Pleasant
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There’s never a dull moment in the contact center world, and the past couple of months have been no exception. Here’s a quick review of some of the recent news, from...
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By
BCStrategies
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Talkdesk offers advanced contact center administrative services in partnership with leading customer experience consultancy.
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BCStrategies
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Talkdesk AI Trainer moves company one step further in its vision to automate 80% of customer interactions, and gives agents and supervisors the ability to observe,...
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BCStrategies
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Companies’ shared customer-first philosophy helps enterprises around the world build brand love and loyalty by delivering billions of exceptional customer interactions...
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BCStrategies
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Talkdesk Small Business Lending Solution and Talkdesk Vaccine Administration Solution now available for fast Small Business Association loan processing and global...
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By
UCStrategies Staff
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Agility of Talkdesk cloud solutions make the shift to at-home agents and implementing a mobile workforce a fast, simple and seamless process
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By
Blair Pleasant
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Despite a global pandemic and summer vacation (sort of), the world of business communications hasn’t taken a break, with tons of new products and updates being announced...
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By
Jon Arnold
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I’m going to share takeaways on the state of virtual events circa May 2020. The longer this pandemic plays, the more important it will be for anyone doing events to go...
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By
Blair Pleasant
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As a response to the coronavirus or COVID-19, the “new normal” is remote work, or work from home (WFH). With recommendations to enforce “social distancing,” many...
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By
Blair Pleasant
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As part of the company’s recent additions to its executive team, Talkdesk announced the appointment of Chad Gaydos as its first chief customer officer (CCO). The...
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