Our Mission

Empower companies to continuously improve customer experience.

With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.

 

By
Blair Pleasant
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Despite a global pandemic and summer vacation (sort of), the world of business communications hasn’t taken a break, with tons of new products and updates being...

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By
Jon Arnold
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I’m going to share takeaways on the state of virtual events circa May 2020. The longer this pandemic plays, the more important it will be for anyone doing events to...

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By
Blair Pleasant
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As a response to the coronavirus or COVID-19, the “new normal” is remote work, or work from home (WFH). With recommendations to enforce “social distancing,” many...

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By
Blair Pleasant
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As part of the company’s recent additions to its executive team, Talkdesk announced the appointment of Chad Gaydos as its first chief customer officer (CCO). The...

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By
Nicolas De Kouchkovsky
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Avaya recently inked a strategic alliance with Unified Communications as a Service (UCaaS) provider RingCentral for UC. Its likely refocus on contact centers made me...

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By
Blair Pleasant
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Experience was the theme at this year’s Enterprise Connect. It was all about experience – including Customer Experience (CX), User Experience (UX),...
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By
Nicolas De Kouchkovsky
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The attractiveness of automation is not new. It drove the adoption of Computer telephony integration (CTI) and Interactive Voice Response (IVR) in the past. The cloud...

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By
Nicolas De Kouchkovsky
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On the heels of a large $100 million B-round, Talkdesk held its third customer and partner conference, OpenTalk. In seven years, the company established a name for...

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By
Blair Pleasant
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Talkdesk held its first industry analyst conference in San Francisco as part of its customer and partner event, Opentalk. In addition to the analyst sessions, we also...

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By
Nicolas De Kouchkovsky
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Enterprise Connect has become the flagship event for the communication industry. I didn’t attend the show but was able to follow it through all the announcements made...

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By
Nicolas De Kouchkovsky
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In August 2016, Twilio dropped a mini bomb in the Contact Center space announcing that ING Bank, one of the largest financial institutions in the world would replace...

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By
Blair Pleasant
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The theme of Salesforce's annual Dreamforce conference was the Fourth Industrial Revolution. In his keynote, Salesforce CEO Marc Benioff noted that we’ve moved from...

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