Talkdesk

http://www.talkdesk.com

Our Mission

Empower companies to continuously improve customer experience.

With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.

Summer 2020 Business Communications News Update

Blair Pleasant

07/28/2020 - 12:47

Despite a global pandemic and summer vacation (sort of), the world of business communications hasn’t taken a break, with tons of new products and updates being announced...

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Business Phone Systems, Team Collaboration, Unified Communication, Audio & Video Conferencing, Collaboration Suites

How Do You Do Virtual Events During COVID-19? Let Me Show You the Ways

Jon Arnold

05/29/2020 - 14:51

I’m going to share takeaways on the state of virtual events circa May 2020. The longer this pandemic plays, the more important it will be for anyone doing events to go...

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Team Collaboration, Unified Communication, Audio & Video Conferencing

Business Communication Vendors to the Rescue in the Age of Coronavirus

Blair Pleasant

05/28/2020 - 08:32

As a response to the coronavirus or COVID-19, the “new normal” is remote work, or work from home (WFH). With recommendations to enforce “social distancing,” many...

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Team Collaboration, Unified Communication, Audio & Video Conferencing, Collaboration Suites, Coronavirus, COVID-19, work from home (WFH)

Introducing Talkdesk’s New Chief Customer Officer

Blair Pleasant

12/11/2019 - 11:11

As part of the company’s recent additions to its executive team, Talkdesk announced the appointment of Chad Gaydos as its first chief customer officer (CCO). The...

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Mobility, Team Collaboration, Infrastructure, Unified Communication, Contact Centers, Technology, Chad Gaydos, Chief Customer Officer

Contact Centers and Unified Communications: Better Together or Best-of-Breed?

Nicolas De Kouchkovsky

11/04/2019 - 08:57

Avaya recently inked a strategic alliance with Unified Communications as a Service (UCaaS) provider RingCentral for UC. Its likely refocus on contact centers made me...

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Unified Communication, Contact Centers, Contact Center as a Service (CCaaS)

Enterprise Connect 2019 Wrap-Up – The X Factor

Blair Pleasant

04/02/2019 - 09:00

Experience was the theme at this year’s Enterprise Connect. It was all about experience – including Customer Experience (CX), User Experience (UX), Employee Experience (EX), and Agent Experience (...

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Team Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Technology, Artificial Intelligence (AI), natural language processing, Enterprise Connect, customer experience (CX), User Experience (UX), Employee Experience (EX), and Agent Experience (AX)

Making Sense of Customer Service Automation

Nicolas De Kouchkovsky

03/04/2019 - 18:36

The attractiveness of automation is not new. It drove the adoption of Computer telephony integration (CTI) and Interactive Voice Response (IVR) in the past. The cloud...

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Team Collaboration, Unified Communication, Contact Centers, Business Process & Workflows (CEBP), Artificial Intelligence (AI), Virtual Customer Assistants (VCA), Natural Language Processing (NLP), bots, Robotic Process Automation (RPA), Business Process Management (BPM)

New Kids in the Customer Interaction Management Space: Talkdesk

Nicolas De Kouchkovsky

11/26/2018 - 17:38

On the heels of a large $100 million B-round, Talkdesk held its third customer and partner conference, OpenTalk. In seven years, the company established a name for...

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Team Collaboration, Unified Communication, Technology, Talkdesk, Artificial Intelligence (AI), Customer Interaction Management

Talkdesk Doubles Down on Contact Center Innovation

Blair Pleasant

11/15/2018 - 08:35

Talkdesk held its first industry analyst conference in San Francisco as part of its customer and partner event, Opentalk. In addition to the analyst sessions, we also...

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Unified Communication, Instant Messaging & Presence (IM), Telephony (VoIP, AA, IVR), Contact Centers, Talkdesk, Talkdesk Opentalk, Tiago Paiva, Talkdesk iQ, Charanya Kannan

Takeaways from EC18 Part 1, the World After Flex

Nicolas De Kouchkovsky

04/03/2018 - 09:21

Enterprise Connect has become the flagship event for the communication industry. I didn’t attend the show but was able to follow it through all the announcements made...

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Contact Centers, Enterprise Connect 2018

New Kids in the Customer Interaction Management Space: Twilio

Nicolas De Kouchkovsky

01/15/2018 - 17:42

In August 2016, Twilio dropped a mini bomb in the Contact Center space announcing that ING Bank, one of the largest financial institutions in the world would replace its...

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Contact Centers, Al Cook, Twilio, Customer Interaction Management

Dreamforce – Preparing for the Fourth Industrial Revolution

Blair Pleasant

11/14/2017 - 09:30

The theme of Salesforce's annual Dreamforce conference was the Fourth Industrial Revolution. In his keynote, Salesforce CEO Marc Benioff noted that we’ve moved from...

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Contact Centers, Artificial Intelligence (AI), Talkdesk