TCN Launches Room 303 Software Update for its Comprehensive Cloud-Based Call Center Platform
TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, celebrates its platform update with Room 303. This new platform feature allows for easy and seamless agent-to-agent and agent-to-manager communication. Room 303 is built directly into TCN’s software, making collaboration convenient for agents and managers in call centers.
“There has been high demand for an internal chat feature for a while now,” says Jesse Bird, CTO and Co-founder of TCN. “TCN is happy to provide agents with an effective way to ask questions or receive help from a manager without switching applications. Room 303 will be able to help improve communication, which is especially valuable with the recent increase of agents working from home.”
Key benefits of TCN’s Room 303 include:
- Shared Rooms and Conversations – Room 303 allows for multiple shared channels and conversations that allow users to customize the name and which people are in each channel.
- Reduce Interruptions – Room 303 eliminates the need for putting calls on hold while an agent gets help from a manager. Calls can continue seamlessly while agents find answers they need with the integrated chat application.
- Centralized Work – Room 303 provides a centralized source for agents and managers to turn to for performance improvements and communication. Centralizing work helps organizations quickly implement decisions and target issues.
- Better Customer Service – Room 303 helps organizations provide a better customer experience by reducing Average Handle Time (AHT). Resolving issues and answering inquiries in a timely manner improves customer satisfaction.
TCN cloud-based contact center software is a cost-effective, advanced suite that eliminates the need for complicated hardware. The cloud platform makes it extremely easy to deploy around the world and implement for at-home agents. This has proven useful during the COVID-19 pandemic, with many call centers and organizations adjusting to working from home. Switching from on-premise to cloud software helps improve connectivity between agents and customers, while also increasing efficiency without the need for additional staff. The new Room 303 feature will continue helping companies maintain customer service throughout changes and transitions.
To learn more about TCN’s Room 303, click here.
About TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.
Start YourCustomized Search
SOLUTION AREA
SOLUTION PROVIDERS
- 8x8 (6) Apply 8x8 filter
- Alcatel-Lucent Enterprise (10) Apply Alcatel-Lucent Enterprise filter
- AudioCodes (9) Apply AudioCodes filter
- (-) Remove Avaya filter Avaya
- Cisco (167) Apply Cisco filter
- Dell (1) Apply Dell filter
- Five9 (11) Apply Five9 filter
- Fuze (5) Apply Fuze filter
- Genesys (32) Apply Genesys filter
- HP (17) Apply HP filter
- IBM (46) Apply IBM filter
- Logitech (8) Apply Logitech filter
- Lumen (1) Apply Lumen filter
- Microsoft (126) Apply Microsoft filter
- Mitel (88) Apply Mitel filter
- NEC (58) Apply NEC filter
- Nectar (1) Apply Nectar filter
- Polycom (25) Apply Polycom filter
- RingCentral (23) Apply RingCentral filter
- Sennheiser (1) Apply Sennheiser filter
- Slack (2) Apply Slack filter
- Tata Communications (1) Apply Tata Communications filter
- Unify (82) Apply Unify filter
- Vonage Business (15) Apply Vonage Business filter
- Zoom (3) Apply Zoom filter
- Acme Packet (7) Apply Acme Packet filter
- Aspect (6) Apply Aspect filter
- BT (4) Apply BT filter
- CaféX (2) Apply CaféX filter
- CallTower (2) Apply CallTower filter
- Damaka (1) Apply Damaka filter
- Dialogic (2) Apply Dialogic filter
- Dimension Data (1) Apply Dimension Data filter
- Empirix (2) Apply Empirix filter
- Enghouse Interactive (1) Apply Enghouse Interactive filter
- Inference Solutions (1) Apply Inference Solutions filter
- IntelePeer (5) Apply IntelePeer filter
- IR (1) Apply IR filter
- Jive (9) Apply Jive filter
- Lifesize (11) Apply Lifesize filter
- Modality Systems (1) Apply Modality Systems filter
- Momentum (4) Apply Momentum filter
- NewVoiceMedia (2) Apply NewVoiceMedia filter
- Orange (2) Apply Orange filter
- OVCC (1) Apply OVCC filter
- Panasonic (4) Apply Panasonic filter
- ScanSource (5) Apply ScanSource filter
- Snom (4) Apply Snom filter
- Star2Star (2) Apply Star2Star filter
- StarLeaf (2) Apply StarLeaf filter
- TekVizion (1) Apply TekVizion filter
- Unimax (1) Apply Unimax filter
- Verint (8) Apply Verint filter
- Voice4Net (1) Apply Voice4Net filter
- VOSS (4) Apply VOSS filter
- West (1) Apply West filter
- Yorktel (2) Apply Yorktel filter
- 3CX (2) Apply 3CX filter
- ADDASOUND (1) Apply ADDASOUND filter
- Aerohive (1) Apply Aerohive filter
- Avnet (2) Apply Avnet filter
- Calabrio (1) Apply Calabrio filter
- Drum (1) Apply Drum filter
- Esna (7) Apply Esna filter
- GUnify (3) Apply GUnify filter
- Huawei (8) Apply Huawei filter
- Logmein (2) Apply Logmein filter
- NextPlane (3) Apply NextPlane filter
- Ooma (1) Apply Ooma filter
- Patton (2) Apply Patton filter
- Radisys (1) Apply Radisys filter
- SMART (12) Apply SMART filter
- TrueConf (1) Apply TrueConf filter
- UJET (3) Apply UJET filter
CONTENT TYPE
- BC Expert Insights Market (8) Apply BC Expert Insights Market filter
- BC Expert Insights Objective - Vendor Neutral (2) Apply BC Expert Insights Objective - Vendor Neutral filter
- BC Expert Insights Planning (0)
- BC Expert Insights Solution (0)
- BC Expert Insights Vendor (7) Apply BC Expert Insights Vendor filter
- BC Expert Insights Vendor Solution (14) Apply BC Expert Insights Vendor Solution filter
- BC Expert Roundtable (10) Apply BC Expert Roundtable filter
- Bcs Webinar (0)
- Bcs Webinar Registration (0)
- Best Practice (0)
- Buyer Guide (0)
- Case Study (0)
- Executive Interview (4) Apply Executive Interview filter
- Expert Roundtable (69) Apply Expert Roundtable filter
- Guest Contributions (0)
- Multimedia (0)
- News Analysis (89) Apply News Analysis filter
- Newsfeed Article (0)
- Newsfeed Article (78) Apply Newsfeed Article filter
- Thought Leadership (0)
- Vendor Collateral (0)
- Vendor Resource Best Practices (0)
- Vendor Resource Buyers Guides (0)
- Vendor Resource Multimedia Content (0)
- Vendor Resource White Paper (0)
- Webinar (1) Apply Webinar filter
- Webinars (1) Apply Webinars filter
- White Paper (0)
MORE FILTERS
INDUSTRY
- Banking And Investment (93) Apply Banking And Investment filter
- Education (34) Apply Education filter
- Energy And Utilities (33) Apply Energy And Utilities filter
- Finance (0)
- Government (85) Apply Government filter
- Healthcare (33) Apply Healthcare filter
- Hospitality (15) Apply Hospitality filter
- Insurance (11) Apply Insurance filter
- Manufacturing (37) Apply Manufacturing filter
- Media/Publishing (24) Apply Media/Publishing filter
- None (0)
- Professional Services (76) Apply Professional Services filter
- Retail & Distribution (68) Apply Retail & Distribution filter
- Technology (92) Apply Technology filter
- Transportation (3) Apply Transportation filter
Comments
There are currently no comments on this article.
You must be a registered user to make comments