Tom is an independent industry analyst, focused on the technologies that drive Human Convergence, that is solutions that connect workgroups, teams, and customers to improve business relationships and outcomes.

Areas of expertise include Unified Communications, Contact Center, Team Collaboration, IoT, CPaaS/Workflow Tools, Mobile Communications, SD-WAN, and more.

With 25 years of experience as an independent consultant, Tom brings his “in the trenches” experience to evaluating industry trends and identifying emerging technologies that address real business problems. His experience is very diverse, including technologies across the communications technology spectrum, working with organizations of all sizes, including global and Fortune 100 clients.

Tom holds a BBA in Management Information Systems from the University of Georgia.