Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.

Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.

By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

 

By
BCStrategies
-

Illinois Department of Innovation & Technology and Philadelphia Department of Public Health tap Twilio to support contact tracing efforts

Tags
By
BCStrategies
-

The COVID-19 Digital Engagement Report is a snapshot of how businesses have addressed the complex challenges posed by this crisis and how they will continue to evolve...

Tags
By
BCStrategies
-

New integration enables Cyara to test Twilio Flex agent routing and data passing functionality – reducing project timelines and risk while improving CX quality

Tags
By
Blair Pleasant
-

As a response to the coronavirus or COVID-19, the “new normal” is remote work, or work from home (WFH). With recommendations to enforce “social distancing,” many...

Tags
By
Dave Michels
-
In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...
Tags
By
Blair Pleasant
-
At Twilio’s SIGNAL event for its developers and customers, Twilio made it clear that it is “building the future of engagement,” to help organizations...
Tags
By
Nicolas De Kouchkovsky
-

In part 1 of the series, we looked at technologies for self-service and customer interaction over the various channels. In this second part, I would like to cover...

Tags
By
Blair Pleasant
-
Experience was the theme at this year’s Enterprise Connect. It was all about experience – including Customer Experience (CX), User Experience (UX),...
Tags
By
Phil Edholm
-

I want to focus on the companies/announcements that represent either potential disruption in the market or that have technologies that are transformational.

Tags
By
Michael Finneran
-

Text is not just another way-more-convenient, non-intrusive, virtually real time form of communications. With the move to omnichannel contact centers, it is becoming...

Tags
By
Nicolas De Kouchkovsky
-

At this time of the year, I should be making predictions for 2019. Instead, I would like to ponder the many transitions that took place last year in the customer...

Tags
By
Blair Pleasant
-

At its analyst conference in the heart of beautiful Napa Valley, Genesys laid out its strategy for what it calls “AI-powered journey optimization.” The company has...

Tags