Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.

Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.

By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

 

By
Blair Pleasant
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Experience was the theme at this year’s Enterprise Connect. It was all about experience – including Customer Experience (CX), User Experience (UX),...
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By
Phil Edholm
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I want to focus on the companies/announcements that represent either potential disruption in the market or that have technologies that are transformational.

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Michael Finneran
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Text is not just another way-more-convenient, non-intrusive, virtually real time form of communications. With the move to omnichannel contact centers, it is becoming...

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By
Nicolas De Kouchkovsky
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At this time of the year, I should be making predictions for 2019. Instead, I would like to ponder the many transitions that took place last year in the customer...

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By
Blair Pleasant
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At its analyst conference in the heart of beautiful Napa Valley, Genesys laid out its strategy for what it calls “AI-powered journey optimization.” The company has...

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By
Michael Finneran
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According to Warren Levitan, President and CEO of Smooch, they have developed a platform that can support a single API to a contact center or other customer service...

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By
Nicolas De Kouchkovsky
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On the heels of a large $100 million B-round, Talkdesk held its third customer and partner conference, OpenTalk. In seven years, the company established a name for...

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By
Blair Pleasant
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In this video podcast, Blair Pleasant interviews Twilio Flex VP of Product Management and Engineering, and General Manager Al Cook and discusses Flex capabilities,...

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By
Blair Pleasant
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Twilio’s Signal Conference in San Francisco was very enlightening in many ways. Aimed at Twilio’s customers and developers, the event was a mix of announcements,...

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By
Blair Pleasant
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At the Google Cloud NEXT conference in San Francisco, Google made many, many AI announcements, including new AI tools to help contact centers be more efficient and...

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By
Nicolas De Kouchkovsky
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I am excited to share the second iteration of my Customer Interaction Management market landscape. The number of participants has jumped from 450 to 650. The steep...

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By
Dave Michels
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Peter Drucker was a management consultant, educator, and author. His writings contributed to the philosophical and practical foundations of modern business. Below are...

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