Reimagining Customer Support for a Connected World

Through its drive for innovation and passion for accelerating digital transformation, UJET is a leading provider of cloud contact center software. UJET helps support organizations of all sizes and industries break down silos, reshape business models, and realize their true potential.

Customer Support in the Past

Customer support has long been considered “good enough” by companies. Instead of evolving and improving like other departments, support teams continue to use multiple and separate tools and platforms that communicate through low-quality APIs. Companies then force this inconvenient experience forward to customers and agents resulting in long issue resolution times.

Providing limited channels, while dismissing modern communication channels, cause companies to lose customers. Customer demographics are changing with digital natives influencing purchasing trends and increasing buying power. These customers live online and expect companies to meet them on their preferred channels. If customer support doesn’t meet their expectations, they find another company that does.

Customer Support with UJET

Everyone knows what bad customer support feels like. Every customer frustration is a place to add a solution by improving the agent’s toolkit. Every agent frustration is a place to include actionable data reporting for supervisors. UJET takes a holistic approach to providing the best customer support experience possible.

Positive customer experiences happen with the combination of contextual data, intelligent automation, and reliable cloud-native systems. UJET provides all three.

Customer support shouldn’t be “good enough.” It should be reimagined for a connected world.

 
By
Blair Pleasant
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Blair Pleasant
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“Buzzword Bingo” at Enterprise Connect was pretty easy this year – AI, OpenAI, Generative AI, ChatGPT, conversational AI, with a bonus point for contact center/CCaaS.
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Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts convene to discuss the integration of unified communications and contact center, the value it provides and the challenges it presents. ...

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Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts discuss Enterprise Connect 2022, held March 21-24 in Orlando and virtually. ...

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UJET adds advanced workforce engagement capabilities to its CCaaS 3.0 cloud contact center through a partnership with Playvox.
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BCStrategies
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Google Cloud Named the Preferred Cloud Partner for UJET, Customers can purchase and deploy UJET from Google Cloud Marketplace
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Ooma will now offer UJET contact center seats as part of Ooma Enterprise deployments, with Ooma providing implementation, first-level support and a single invoice for...
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Collaboration unites UJET’s CCaaS 3.0 cloud contact center platform with AVANT’s forward-thinking vision, execution, and performance management capabilities, including...
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UJET’s solution will be available on the Google Cloud Marketplace, making it easier for Google Cloud customers to procure and deploy UJET’s solution.
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Blair Pleasant
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Despite a global pandemic and summer vacation (sort of), the world of business communications hasn’t taken a break, with tons of new products and updates being announced...
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Blair Pleasant
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