Using Skype for Business for the Modern Contact Center - Making Customers Happier, Faster with Real-Time Resolution

5 Sep 2017
Friday, December 1, 2017 - 02:00 to 03:00

In this webinar, you will learn about using Skype for Business with Five9’s cloud contact center to transform your Contact Center into a Customer Engagement Center.

You’ll hear about: 

  • How Skype for Business users can create a customer engagement center using Five9’s cloud contact center 
  • How a large medical organization replaced their legacy Contact Center solution with Five9 and how agents use it in conjunction with Skype for Business to run their in-house service desk and better handle patient claims 
  • The relationship between customer satisfaction and time to resolve and more. 
  • Creating a “Real-Time Engagement” Center to provide your agents with the right experts and information to immediately satisfy customers’ needs 


  • Blair Pleasant, acclaimed Contact Center and UC Analyst and cofounder of UC Strategies 
  • Corey Cross, Key Systems Engineer with Amsurg responsible for Skype and Five9 implementation 
  • Darryl Addington, Director of Product Marketing at Five9 

Many companies have adopted or are looking at Skype for Business to improve worker collaboration and productivity. But what about your contact center? 


Date: Tuesday, September 19
​Time: 2 p.m. ET / 11 a.m. PT