Verint Launches Enterprise Workforce Optimization Solution
Verint Systems Inc. has unveiled its latest solution, designed to provide key feature enhancements across its suite of applications. The latest release of Verint Workforce Optimization (WFO), provides mobile app enhancements, an omnichannel recording platform, and includes embedded real-time analytics.
Verint WFO provides enhancements to key features across applications, integrating secure mobile access to allow employees and managers to access them and work from anywhere. Additionally, it expands the automatic call distributor (ACD) neutrality with an open application programming interface (API) library.
Furthermore, Verint’s new suite provides enhancements to help organizations interact with customers across channels. This includes a consolidated platform for recording calls, texts, and Skype calls (including audio and video), using real-time analytics to evaluate customer interactions.
There are a number of key features of Verint Workforce Optimization, including a single platform recording solution, allowing for easier and efficient means of capturing interactions, and embedded omnichannel real-time search and evaluation, so organizations can search and evaluate interactions of all types. It can display synchronized audio, video, and screen playback, so as to view customer and employee video interactions beside one another, as well as text recording and chat interaction access and evaluation, so as to capture and analyze text and chat-based customer interactions.
The solution is also intended to provide greater flexibility to employees, by providing them with mobile scheduling and shift swapping. It also aims to make it easier to share intelligence with data warehouses, by use of easily extracted speech transcriptions. By providing more open APIs, such as real-time events that can be triggered during recordings or imported interaction media, Verint hopes to enable quick and informed decision making to improve customer interactions.
For more information, visit www.verint.com.
Start YourCustomized Search
SOLUTION AREA
SOLUTION PROVIDERS
- Alcatel-Lucent Enterprise (3) Apply Alcatel-Lucent Enterprise filter
- AudioCodes (1) Apply AudioCodes filter
- Avaya (10) Apply Avaya filter
- Cisco (21) Apply Cisco filter
- Fuze (1) Apply Fuze filter
- Genesys (2) Apply Genesys filter
- HP (19) Apply HP filter
- IBM (4) Apply IBM filter
- Logitech (1) Apply Logitech filter
- Lumen (1) Apply Lumen filter
- Masergy (16) Apply Masergy filter
- Microsoft (38) Apply Microsoft filter
- Mitel (7) Apply Mitel filter
- NEC (15) Apply NEC filter
- Nectar (10) Apply Nectar filter
- Polycom (1) Apply Polycom filter
- Ramp (36) Apply Ramp filter
- RingCentral (1) Apply RingCentral filter
- Tata Communications (2) Apply Tata Communications filter
- Unify (6) Apply Unify filter
- Vonage Business (3) Apply Vonage Business filter
- Acme Packet (1) Apply Acme Packet filter
- Aspect (2) Apply Aspect filter
- BT (2) Apply BT filter
- Empirix (1) Apply Empirix filter
- IntelePeer (1) Apply IntelePeer filter
- IR (1) Apply IR filter
- Jive (1) Apply Jive filter
- Lifesize (2) Apply Lifesize filter
- Momentum (1) Apply Momentum filter
- Netfortris (3) Apply Netfortris filter
- Orange (1) Apply Orange filter
- Panasonic (1) Apply Panasonic filter
- Voxbone (2) Apply Voxbone filter
- West (1) Apply West filter
- XO Communications (1) Apply XO Communications filter
- Aryaka (1) Apply Aryaka filter
- GUnify (1) Apply GUnify filter
- Huawei (4) Apply Huawei filter
- SMART (7) Apply SMART filter
CONTENT TYPE
- BC Expert Insights Market (0)
- BC Expert Insights Objective - Vendor Neutral (0)
- BC Expert Insights Planning (0)
- BC Expert Insights Solution (0)
- BC Expert Insights Vendor (4) Apply BC Expert Insights Vendor filter
- BC Expert Insights Vendor Solution (2) Apply BC Expert Insights Vendor Solution filter
- BC Expert Roundtable (2) Apply BC Expert Roundtable filter
- Bcs Webinar (0)
- Bcs Webinar Registration (0)
- Best Practice (5) Apply Best Practice filter
- Buyer Guide (3) Apply Buyer Guide filter
- Case Study (4) Apply Case Study filter
- Executive Interview (7) Apply Executive Interview filter
- Expert Roundtable (3) Apply Expert Roundtable filter
- Guest Contributions (0)
- Multimedia (6) Apply Multimedia filter
- News Analysis (41) Apply News Analysis filter
- Newsfeed Article (0)
- Newsfeed Article (109) Apply Newsfeed Article filter
- Thought Leadership (0)
- Vendor Collateral (50) Apply Vendor Collateral filter
- Vendor Resource Best Practices (0)
- Vendor Resource Buyers Guides (2) Apply Vendor Resource Buyers Guides filter
- Vendor Resource Multimedia Content (4) Apply Vendor Resource Multimedia Content filter
- Vendor Resource White Paper (1) Apply Vendor Resource White Paper filter
- Webinar (2) Apply Webinar filter
- Webinars (0)
- White Paper (2) Apply White Paper filter
MORE FILTERS
INDUSTRY
- Banking And Investment (42) Apply Banking And Investment filter
- Education (16) Apply Education filter
- Energy And Utilities (30) Apply Energy And Utilities filter
- Finance (0)
- Government (22) Apply Government filter
- Healthcare (20) Apply Healthcare filter
- Hospitality (9) Apply Hospitality filter
- Insurance (7) Apply Insurance filter
- Manufacturing (57) Apply Manufacturing filter
- Media/Publishing (22) Apply Media/Publishing filter
- None (2) Apply None filter
- Professional Services (45) Apply Professional Services filter
- Retail & Distribution (56) Apply Retail & Distribution filter
- Technology (179) Apply Technology filter
- Transportation (4) Apply Transportation filter
Comments
There are currently no comments on this article.
You must be a registered user to make comments