Based in Dallas, Texas, Voice4Net generates effective, powerful tools that seamlessly integrate telephony and database systems, creating unified, malleable and richly functional solutions. Voice4Net is the go-to partner for customer contact center integration, delivering unrivaled flexibility in the crucial area of business communications. The company offers an extensive multimedia offering including a new WebRTC-based product line; plus speech recognition, IVR, ACD, multi-channel outbound dialer and custom agent desktop (CTI) solutions.

The Voice4Net team consists of business and telephony experts with a combined experience of more than 50 years. The company understands the idiosyncrasies of the public switch network, voice over IP and soft switch systems and how to integrate those with wide area networks and corporate LANs. Voice4net creates solutions that enable companies to conduct more business, more efficiently, and in more ways.

Voice4Net’s flagship products include the CCHD contact center solution and the HTML-5 based RTC Client contact center solutions. Both of these offerings allow businesses to deploy richly featured, customizable solutions that integrate seamlessly into legacy environments to create a unified and malleable communications solution. The products feature a unique, widget-based interface that allow companies to customize the interface to address specific business processes, to craft a solution that accommodates the needs of each individual business.

Voice4Net and its RTC Framework suite of contact center solutions are the recipient of the Frost & Sullivan 2014 New Product Innovation Award; the INTERNET TELEPHONY 2016 Product of the Year award; the CUSTOMER 2016 Product of the Year award; the WebRTCWorld 2016 Product of the Year award; and a 2015 Golden Bridge Award. Chief Executive Officer Rick McFarland is a member of the Real Time Web Solutions Conference’s Advisory Board.

Contact information:

Rick McFarland
Chief Executive Officer
[email protected]
(972) 316-4030

Robbie Pleasant
Voice4Net has launched a new SMS-based Mobile Customer Engagement Module, designed to create an omnichannel customer engagement experience for contact centers.