Xede specializes in strategy, rapid solution design, and systematic delivery of customer solutions in sales, service and technical integration leveraging the power of the Salesforce platform through their team of solution experts in industries such as financial services, healthcare and high-tech.
Together, Vonage and Xede have built a preconfigured customer support and contact center package within Salesforce, specifically based on the needs of financial services organizations. Through this partnership, Vonage and Xede are helping financial services companies to provide an optimized customer experience by enabling Salesforce-integrated customer support, remote contact center with know your customer (KYC) verification capabilities, and a 360 degree view of customer accounts - all on a single platform.
"We are thrilled to partner with Xede as their preferred contact center solution provider," said
With Vonage Contact Center, Xede's customers can leverage all their Salesforce capabilities with the solution, including the ability to:
- Route calls to appropriate agents to address immediate needs
- Customize dashboards with real-time performance data
- Communicate with customers on their channels of choice
- Automate resources to manage time and address more complex asks
- Link Vonage Contact Center data with Einstein Analytics to unlock hidden insights
- Create greater overall efficiency and customer experience
"Enhancing customer and employee experiences remain top of mind, especially in today's markets. With our strategic partnership with Vonage, we bring our customer's investment in Salesforce to the next level by enabling cloud contact center transformation," said
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Xede, a premier boutique consulting firm, aligns business value and technology to enable the Ultimate Customer Experience. Our 20 year experience spans 900+ implementations, with a significant focus across Financial Services and Healthcare. Our industry solutions align Strategic Advisory, technical implementation, and support services across the Salesforce/ISV ecosystem. In addition, Xede offers a variety of pre-configured and quick start solutions (Xelerators) for immediate cloud enablement.