Webinar Replay: Leveraging Skype for Business - Real Time Resolution in Your Contact Center
On September 19, 2017, BCStrategies Expert Blair Pleasant participated in a webinar with Five9 to discuss how they integrate their cloud contact center service with Skype for Business and provide real-time resolution. Participants included Darryl Addington, Director of Product Marketing at Five9 and Corey Cross, Key Systems Engineer with Amsurg.
Blair discussed Real-Time Resolution, while Cross talked about AMSURG’s experience replacing their legacy Contact Center solution with Five9 and how agents use it in conjunction with Skype for Business to better handle patient claims and run their in-house service desk.
Learn how you can help your agents be more effective while making your customers happier faster, and how to implement a real-time customer engagement center using Skype for Business and Five9.