EXPERT ARTICLES & PODCASTS

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Blair Pleasant
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NICE held its annual user conference, Interactions, in Las Vegas, with a day set aside for analysts to delve into the company’s products and services.

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Blair Pleasant
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Kevin Bartnicki, Director of Sales at 2600Hz talks about the company and its approach to cloud communications for service providers, and its API-...
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Blair Pleasant
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At Channel Partners 2019, Mitel’s Daryl Reva, VP of Cloud Marketing, and Daniel Farrar, the new Executive Vice President and General Manager of Mitel...
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Blair Pleasant
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As a small and medium-sized businesses (SMB), you have the same goals as your larger counterparts – improving employee productivity, enabling greater worker mobility...

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J.R. Simmons
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Multiple reports have surfaced that Avaya has received a leveraged buyout (LBO) offer from a private equity firm for about $2 billion plus assumption of the debt, which is about $3 billion.

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Blair Pleasant
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We heard about the company’s strategy and direction and got to meet the new management team, including the new CMO, CTO and Head of AI, EVP...
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Marty Parker
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Enterprise Connect 2019 earned rave reviews from the BCStrategies Experts. In this Industry Buzz podcast, the Experts discuss the keynotes, sessions...
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Blair Pleasant
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Experience was the theme at this year’s Enterprise Connect. It was all about experience – including Customer Experience (CX), User Experience (UX),...
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Phil Edholm
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I want to focus on the companies/announcements that represent either potential disruption in the market or that have technologies that are transformational.

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Jim Burton
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In this Executive Insights videocast, BCStrategies’ Jim Burton is joined by Joe Burton, CEO of Plantronics and Polycom. Discussion topics include the...
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Blair Pleasant
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“Collaborative communications” is the vison of RingCentral, which was highlighted at the recent RingCentral analyst conference, as a group of analysts heard how the...

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Jon Arnold
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During the sessions, we heard lots about how big the UCaaS/CCaaS opportunity is, how fast RingCentral is growing, and how well-rounded their portfolio is becoming,...

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Blair Pleasant
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To discuss the key survey findings and the implications for businesses, I’ll be joining Michael Rose, Five9’s Director, Brand & Corporate Communications, in a...

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Jim Burton
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BCStrategies is well-represented at Enterprise Connect 2019, in Orlando, March 18-21, with 14 Experts presenting in 24 sessions covering the entire...
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Evan Kirstel
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If an agile approach can be developed, better forms of AI can emerge and they can evolve to solve real problems just as we humans are faced with.

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Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts who attended the Cisco Collaboration Analyst Summit get together to discuss the event. Blair...
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Nicolas De Kouchkovsky
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The attractiveness of automation is not new. It drove the adoption of Computer telephony integration (CTI) and Interactive Voice Response (IVR) in the past. The cloud...

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Blair Pleasant
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New leadership team, new energy. That’s what the analysts who attended the Cisco Collaboration Analyst Summit got to experience.

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Michael Finneran
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Text is not just another way-more-convenient, non-intrusive, virtually real time form of communications. With the move to omnichannel contact centers, it is becoming...

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Blair Pleasant
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Recently Alcatel Lucent Enterprise (ALE) held its analyst conference in the principality of Monaco. Among the glitz and glamor, ALE presented its strategy and roadmap...

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Blair Pleasant
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Recently Alcatel Lucent Enterprise (ALE) held its analyst conference in the principality of Monaco. Among the glitz and glamor, ALE presented its...
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By
Evan Kirstel
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From a small retailer who wants less in-store inventory to delivering custom products on-demand to complex automotive, airplane and military projects with millions of...

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Phil Edholm
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Whenever I talk to telecom groups and organizations about running their critical apps across SD-WAN, at some point the tough question gets popped: "Do you think SD-...

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Jon Arnold
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Last week, I attended my first Alcatel event in far-away, uber-luxe Monaco. The analyst event was actually a coda to a week-long sales event which we didn’t attend,...

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Jim Burton
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In the wake of Avaya ENGAGE 2019, held late January in Austin, Texas, the BCStrategies Experts got together to discuss the event, Avaya, the company'...
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Stephen Leaden
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Today’s cloud delivery model is a bit more mature than what was being promoted just 24-36 months ago. The reality of delivering a full UC suite in the cloud is just...

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Blair Pleasant
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There were several announcements made, but the one that resonated the most with me was the new branding and naming conventions. With the theme of simplification, the...

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Jon Arnold
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Building on takeaways from a presentation at a recent SCTC regional event by Gord Sexton from Genesys, he provided useful guidance – primarily for consultants to get...

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Nicolas De Kouchkovsky
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Let’s continue our tour of the 2018 market transitions. After covering business communications in part one, I want to discuss customer service.

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Dave Michels
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No matter which stat you use, there are a lot more analog (offline) meeting rooms than digital meeting rooms. That’s because digital rooms are expensive and...

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Peter Bernstein
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It is time to take a deep breath and put a little context around all of the hyper enthusiasm. We are clearly getting “over our skis.” This is problematic at best.

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Jim Burton
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In this Executive Insights podcast, BCStrategies’ Jim Burton welcomes new Masergy CEO, James Parker. Discussion topics include what James sees as his...
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Phil Edholm
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This is a story of the challenges of upgrading in our modern world. While it is a story of a consumer service, the fact is that I use these facilities as part of my...

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Jim Burton
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In this Industry Buzz podcast, the BCStrategies Experts offer thoughts on what to expect in 2019. Jim Burton moderates the conversation with experts...
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Jim Burton
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In this Industry Buzz podcast, the BCStrategies Experts reflect on 2018. Jim Burton moderates the conversation, with Experts Peter Bernstein, Marty...
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Jim Burton
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In this Executive Insights podcast, BCStrategies’ Jim Burton is joined by Rich McBee, CEO of Mitel. Listen in as they discuss taking Mitel private,...
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Nicolas De Kouchkovsky
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At this time of the year, I should be making predictions for 2019. Instead, I would like to ponder the many transitions that took place last year in the customer...

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Blair Pleasant
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Faced with an aging legacy PBX system, the university needed a more modern communications solution for its faculty, staff, physicians and more than 2,000 students....

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Blair Pleasant
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“Customer Experience” is the latest rallying cry for contact centers around the world, as organizations become more customer centric. As companies focus on enhancing...

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Phil Edholm
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Martello, the Canadian Network Monitoring and SDN company announced before the end of the year that it was participating in the BlackBerry/L-SPARK Accelerator Program...

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Peter Bernstein
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Spoiler alert. While Facebook, Amazon, Apple, Netflix and Google represent different sectors they have one commonality: The enormous profits they are generating are...

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Jon Arnold
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In this Industry Buzz podcast, Jon Arnold moderates a conversation with the BCStrategies Experts about the recent Vonage industry analyst event in...
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Blair Pleasant
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At its analyst conference in the heart of beautiful Napa Valley, Genesys laid out its strategy for what it calls “AI-powered journey optimization.” The company has...

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Blair Pleasant
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Imagine you’re a city government in Florida and a hurricane just went through your area, knocking out power, cable TV and other services that your citizens rely on....

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Blair Pleasant
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Omnichannel contact centers, supporting all the available interaction channels, are quickly becoming requirements for many organizations and are key elements of...

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Blair Pleasant
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One of the biggest company transformations I’ve seen in all my years as an industry analyst is Vonage, which held its inaugural industry analyst event in Scottsdale,...

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Michael Finneran
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According to Warren Levitan, President and CEO of Smooch, they have developed a platform that can support a single API to a contact center or other customer service...

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Phil Edholm
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In this Industry Buzz podcast, the BCStrategies Experts discuss trends in Business Process Communications, and in particular, what is changing.
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Stephen Leaden
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Cloud-based Unified Communications models are now making the financial evaluation process less complex, as models used for cloud do not carry the same detailed bill...

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News

Guest, Staff & Vendor Contributed Articles

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BCStrategies
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The new infrastructure will help Polynt drive innovation inside the organization and take full advantage of further digitalization.

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BCStrategies
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Part of Yamaha's award-winning Video Sound Bar family, the CS-700 SIP model is the industry's first video collaboration solution to integrate PBX and UC applications...

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BCStrategies
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"A new price point of $799 MSRP for the AV model makes the CS-700 more accessible to a greater number of organizations and will align with Yamaha UC's new product...

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Fuze
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A resource defining the enterprise collaboration market which provides best practices.
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Fuze
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14 stories from IT leaders who are driving digital transformation in their companies.
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Fuze
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Drawing on global research, this report presents a vision for the future of work through the eyes of those on the frontlines. It provides a deep-dive...
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BCStrategies
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A highly flexible management portal that allows central IT to control the platform, with devolved administration autonomy for sub-regional IT teams

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BCStrategies
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Partnership extends Nectar’s reach into the “last meter” of the enterprise network

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BCStrategies
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Masergy Intelligent Virtual Agent powers virtual assistant and chatbot features for Masergy Global UCaaS solutions. It also serves as the queueing agent for Masergy...

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BCStrategies
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Key benefits for enterprises include speedy deployment and minimal CAPEX, and direct connections to Masergy’s software-defined platform, purpose-built for real-time...

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BCStrategies
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Poly, which means “many,” leverages the legendary audio and video expertise of Plantronics and Polycom and its breadth of smart endpoints that connect across and...

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BCStrategies
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Enables developers to embed communications into their enterprise applications within minutes

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BCStrategies
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RingCentral Persist will enable customers to continue communications services including emergency calling, extension-to-extension dialing, and inbound and outbound...

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BCStrategies
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This table shows the schedule for BCStrategies Experts at Enterprise Connect 2019, March 18-21, 2019, in Orlando, FL.
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One task that’s perfectly viable for machine learning is the optimization of customer experience (CX), something that can make or break a modern business. But does...

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BCStrategies
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Major's expertise in manufacturing and supply chain management elevates company's operations and positions it for growth

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BCStrategies
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The AWS Partner Network (APN) is a global partner program, focused on providing business, technical, marketing and go-to-market support to build successful AWS-based...

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Sangoma Technologies
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O’Brien had been using decades old traditional phone systems for quite some time, but eventually replaced them with Asterisk-based systems to take...
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Sangoma Technologies
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Read how one of the largest and oldest U.S. grocery stores uses Sangoma to keep groceries on the shelf.
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Sangoma Technologies
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Hosted vs On-Premises UC: Which is right for your business? Protect your IT dollars and make a more educated decision about your company's...
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Sangoma Technologies
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Unleash the power of Unified Communications by understanding the factors that could prevent you from getting the most out of your phone system.
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Sangoma Technologies
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School districts across Wisconsin, USA, were struggling with outdated phone systems that did not provide modern functionality and security. The state...
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Sangoma Technologies
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The open source philosophy and methodology has made a considerable impact on the history of computing. It has steadily entered and gained traction in...
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BCStrategies
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This year 14 BCStrategies experts will be presenters in 24 sessions at Connect 2019, in Orlando, FL, March 18-21.These sessions will cover the entire span of Business...

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BCStrategies
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New collaboration brings global access to Microsoft Azure IoT cloud services via satellite connectivity

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BCStrategies
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Company Will Share How to Create the Best Huddle Room Experience During Expert Panel, Showcase Solutions for UC Success in Any Meeting Environment

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BCStrategies
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Yamaha Unified Communications will demonstrate its broad portfolio of unified communication solutions (UC) in stand E67 at IT Partners France, March 13-14 at...

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Intermedia
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Small and medium-sized businesses represent a massive and ever-growing market, but still face challenges when dealing with a mobile workforce,...
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Intermedia
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Intermedia Unite is a cloud-based unified communications service that helps employees to be more productive and collaborative with a full-featured...
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IntelePeer
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Atmosphere® Communications Platform lets you seamlessly integrate omni-channel communications into your customer experience and business workflows...
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IntelePeer
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Atmosphere® SmartFlows is an intuitive platform that anyone can use to create and manage omni-channel communication workflows.
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IntelePeer
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With Atmosphere® Messaging, you get a cost-effective, multi-channel communications solution that combines voice and messaging under one phone number.
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IntelePeer
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Atmosphere® Insights offers analytics, artificial intelligence, and machine learning to provide answers to these questions and more. With intuitive...
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IntelePeer
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Atmosphere® Engage is a simple and effective way to manage, execute, and measure SMS and voice campaigns with your contacts.
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BCStrategies
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StarLeaf Pronto helps enterprises overcome the challenges of joining a meeting from the video conferencing room system.

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BCStrategies
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This acquisition is yet another step toward establishing Orange’s position as a leading player in the European cybersecurity market.

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Sangoma Technologies
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More and more small businesses are considering deploying a Unified Communication (UC) system as their business phone system. Before we get to why, it...
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BCStrategies
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To help the decision-makers, Nemertes has released its annual UCC 2018 Research Study with a dedicated section on Unified Communications administration management...

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Learn six key business outcomes by adopting a holistic-communications strategy, real world examples of how different businesses are using CPaaS today...
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Learn about the three trends giving shape to contact center transformations, how the cloud enables advanced contact center capabilities necessary for...
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Stay informed on the latest cloud communications strategies and solutions—to expand your revenue potential by helping your clients to create better...
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For numerous mid-size and enterprise companies, cloud hosted communications offer better voice, mobility and collaboration tools within a single...
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Network Bandwidth: Why More Businesses Need It, and How SD-WAN Can Help - In this exclusive eBook learn how SD-WAN can help keep communications...
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10 considerations for creating a policy that protects the company while still boosting business productivity and supporting a better work-life...
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Resources

What elements of a Unified Communications System have you deployed?

Mobile Clients
100% (1 vote)
None
0% (0 votes)
Unified Messaging
0% (0 votes)
Video Conferencing
0% (0 votes)
Communications Enabled Business Processes
0% (0 votes)
Cloud Based Elements
0% (0 votes)
Total votes: 1