EXPERT ARTICLES & PODCASTS

By
Jim Burton
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In this Executive Insights videocast, BCStrategies’ Jim Burton is joined by Poly CEO Joe Burton for more announcements from the new company. At Enterprise Connect 2019, the Poly announced new partnerships with Google, Amazon and Microsoft. 

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Jim Burton
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In this Executive Insights videocast, BCStrategies’ Jim Burton is joined by Joe Burton, CEO of Plantronics and Polycom. Discussion topics include the...
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Blair Pleasant
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“Collaborative communications” is the vison of RingCentral, which was highlighted at the recent RingCentral analyst conference, as a group of analysts heard how the...

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By
Jon Arnold
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During the sessions, we heard lots about how big the UCaaS/CCaaS opportunity is, how fast RingCentral is growing, and how well-rounded their portfolio is becoming,...

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Blair Pleasant
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To discuss the key survey findings and the implications for businesses, I’ll be joining Michael Rose, Five9’s Director, Brand & Corporate Communications, in a webinar on Tuesday, March 26 at 11:00 am PT.

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Evan Kirstel
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If an agile approach can be developed, better forms of AI can emerge and they can evolve to solve real problems just as we humans are faced with.

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Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts who attended the Cisco Collaboration Analyst Summit get together to discuss the event. Blair...
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By
Nicolas De Kouchkovsky
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The attractiveness of automation is not new. It drove the adoption of Computer telephony integration (CTI) and Interactive Voice Response (IVR) in the past. The cloud...

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By
Blair Pleasant
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New leadership team, new energy. That’s what the analysts who attended the Cisco Collaboration Analyst Summit got to experience.

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By
Michael Finneran
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Text is not just another way-more-convenient, non-intrusive, virtually real time form of communications. With the move to omnichannel contact centers, it is becoming...

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By
Blair Pleasant
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Recently Alcatel Lucent Enterprise (ALE) held its analyst conference in the principality of Monaco. Among the glitz and glamor, ALE presented its strategy and roadmap...

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By
Evan Kirstel
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From a small retailer who wants less in-store inventory to delivering custom products on-demand to complex automotive, airplane and military projects with millions of...

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By
Phil Edholm
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Whenever I talk to telecom groups and organizations about running their critical apps across SD-WAN, at some point the tough question gets popped: "Do you think SD-...

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By
Jon Arnold
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Last week, I attended my first Alcatel event in far-away, uber-luxe Monaco. The analyst event was actually a coda to a week-long sales event which we didn’t attend,...

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By
Jim Burton
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In the wake of Avaya ENGAGE 2019, held late January in Austin, Texas, the BCStrategies Experts got together to discuss the event, Avaya, the company'...
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By
Stephen Leaden
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Today’s cloud delivery model is a bit more mature than what was being promoted just 24-36 months ago. The reality of delivering a full UC suite in the cloud is just...

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By
Blair Pleasant
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There were several announcements made, but the one that resonated the most with me was the new branding and naming conventions. With the theme of simplification, the...

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By
Jon Arnold
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Building on takeaways from a presentation at a recent SCTC regional event by Gord Sexton from Genesys, he provided useful guidance – primarily for consultants to get...

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By
Nicolas De Kouchkovsky
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Let’s continue our tour of the 2018 market transitions. After covering business communications in part one, I want to discuss customer service.

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By
Dave Michels
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No matter which stat you use, there are a lot more analog (offline) meeting rooms than digital meeting rooms. That’s because digital rooms are expensive and...

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By
Peter Bernstein
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It is time to take a deep breath and put a little context around all of the hyper enthusiasm. We are clearly getting “over our skis.” This is problematic at best.

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By
Jim Burton
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In this Executive Insights podcast, BCStrategies’ Jim Burton welcomes new Masergy CEO, James Parker. Discussion topics include what James sees as his...
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By
Phil Edholm
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This is a story of the challenges of upgrading in our modern world. While it is a story of a consumer service, the fact is that I use these facilities as part of my...

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By
Jim Burton
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In this Industry Buzz podcast, the BCStrategies Experts reflect on 2018. Jim Burton moderates the conversation, with Experts Peter Bernstein, Marty...
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By
Jim Burton
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In this Executive Insights podcast, BCStrategies’ Jim Burton is joined by Rich McBee, CEO of Mitel. Listen in as they discuss taking Mitel private,...
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By
Nicolas De Kouchkovsky
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At this time of the year, I should be making predictions for 2019. Instead, I would like to ponder the many transitions that took place last year in the customer...

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By
Blair Pleasant
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Faced with an aging legacy PBX system, the university needed a more modern communications solution for its faculty, staff, physicians and more than 2,000 students....

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By
Blair Pleasant
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“Customer Experience” is the latest rallying cry for contact centers around the world, as organizations become more customer centric. As companies focus on enhancing...

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By
Phil Edholm
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Martello, the Canadian Network Monitoring and SDN company announced before the end of the year that it was participating in the BlackBerry/L-SPARK Accelerator Program...

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By
Peter Bernstein
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Spoiler alert. While Facebook, Amazon, Apple, Netflix and Google represent different sectors they have one commonality: The enormous profits they are generating are...

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By
Jon Arnold
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In this Industry Buzz podcast, Jon Arnold moderates a conversation with the BCStrategies Experts about the recent Vonage industry analyst event in...
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By
Blair Pleasant
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At its analyst conference in the heart of beautiful Napa Valley, Genesys laid out its strategy for what it calls “AI-powered journey optimization.” The company has...

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By
Blair Pleasant
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Imagine you’re a city government in Florida and a hurricane just went through your area, knocking out power, cable TV and other services that your citizens rely on....

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Blair Pleasant
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Omnichannel contact centers, supporting all the available interaction channels, are quickly becoming requirements for many organizations and are key elements of...

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By
Blair Pleasant
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One of the biggest company transformations I’ve seen in all my years as an industry analyst is Vonage, which held its inaugural industry analyst event in Scottsdale,...

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By
Michael Finneran
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According to Warren Levitan, President and CEO of Smooch, they have developed a platform that can support a single API to a contact center or other customer service...

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By
Phil Edholm
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In this Industry Buzz podcast, the BCStrategies Experts discuss trends in Business Process Communications, and in particular, what is changing.
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By
Stephen Leaden
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Cloud-based Unified Communications models are now making the financial evaluation process less complex, as models used for cloud do not carry the same detailed bill...

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By
Nicolas De Kouchkovsky
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On the heels of a large $100 million B-round, Talkdesk held its third customer and partner conference, OpenTalk. In seven years, the company established a name for...

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By
Blair Pleasant
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I encourage you to join me and Five 9 Director, Corporate Communications, Michael Rose in a webinar on Tuesday, December 4 at 11:00 am PT/2:00 ET. We’ll be discussing...

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By
Blair Pleasant
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Mike Tessler, Cloud Calling & BroadSoft Business Leader at Cisco, kicked off the 20th anniversary of BroadSoft Connections, which was also the debut of the newly...

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By
Jon Arnold
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There has been no shortage of M&A activity in the collaboration space in the last year, and consolidation is a natural part of how markets evolve. Things just...

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By
Michael Finneran
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AT&T’s Enhanced Mobile is a service that allows businesses the ability to go all-mobile, and still provide the type of customer interface and user experience...

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By
Blair Pleasant
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In this Industry Buzz podcast, Blair Pleasant and Sara Uzel interview Kevin Kieller about his take-aways from Microsoft Ignite, held September 24-28...
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Blair Pleasant
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Talkdesk held its first industry analyst conference in San Francisco as part of its customer and partner event, Opentalk. In addition to the analyst sessions, we also...

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By
Evan Kirstel
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Blockchain brings trust and transparency to many critical applications — both financial and nonfinancial. But, ironically trust is also an issue when it comes to...

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By
Jon Arnold
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First-generation UC offerings certainly did the heavy lifting to integrate applications into a common platform. There is certainly value in those core capabilities,...

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By
Nicolas De Kouchkovsky
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Twilio held its Signal conference in San Francisco. The event gathered 3,000 developers and customers and was packed with product announcements. It came shortly after...

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By
Phil Edholm
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At the Mitel Next event, CloudLink was in full force. Mitel was showing a range of integrations, from the Connect platform to how CloudLink is used to integrate the...

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By
Blair Pleasant
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In this video podcast, Blair Pleasant interviews Twilio Flex VP of Product Management and Engineering, and General Manager Al Cook and discusses Flex capabilities,...

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News

Guest, Staff & Vendor Contributed Articles

By
UCStrategies Staff
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A highly flexible management portal that allows central IT to control the platform, with devolved administration autonomy for sub-regional IT teams

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BCStrategies
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Partnership extends Nectar’s reach into the “last meter” of the enterprise network

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UCStrategies Staff
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Masergy Intelligent Virtual Agent powers virtual assistant and chatbot features for Masergy Global UCaaS solutions. It also serves as the queueing agent for Masergy...

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UCStrategies Staff
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Key benefits for enterprises include speedy deployment and minimal CAPEX, and direct connections to Masergy’s software-defined platform, purpose-built for real-time...

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BCStrategies
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Poly, which means “many,” leverages the legendary audio and video expertise of Plantronics and Polycom and its breadth of smart endpoints that connect across and...

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By
BCStrategies
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Enables developers to embed communications into their enterprise applications within minutes

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By
BCStrategies
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RingCentral Persist will enable customers to continue communications services including emergency calling, extension-to-extension dialing, and inbound and outbound...

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By
BCStrategies
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This table shows the schedule for BCStrategies Experts at Enterprise Connect 2019, March 18-21, 2019, in Orlando, FL.
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One task that’s perfectly viable for machine learning is the optimization of customer experience (CX), something that can make or break a modern business. But does...

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BCStrategies
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Major's expertise in manufacturing and supply chain management elevates company's operations and positions it for growth

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BCStrategies
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The AWS Partner Network (APN) is a global partner program, focused on providing business, technical, marketing and go-to-market support to build successful AWS-based...

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Sangoma Technologies
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O’Brien had been using decades old traditional phone systems for quite some time, but eventually replaced them with Asterisk-based systems to take...
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Sangoma Technologies
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Read how one of the largest and oldest U.S. grocery stores uses Sangoma to keep groceries on the shelf.
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Sangoma Technologies
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Hosted vs On-Premises UC: Which is right for your business? Protect your IT dollars and make a more educated decision about your company's...
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Sangoma Technologies
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Unleash the power of Unified Communications by understanding the factors that could prevent you from getting the most out of your phone system.
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Sangoma Technologies
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School districts across Wisconsin, USA, were struggling with outdated phone systems that did not provide modern functionality and security. The state...
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Sangoma Technologies
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The open source philosophy and methodology has made a considerable impact on the history of computing. It has steadily entered and gained traction in...
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By
BCStrategies
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This year 14 BCStrategies experts will be presenters in 24 sessions at Connect 2019, in Orlando, FL, March 18-21.These sessions will cover the entire span of Business...

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By
BCStrategies
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New collaboration brings global access to Microsoft Azure IoT cloud services via satellite connectivity

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BCStrategies
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Company Will Share How to Create the Best Huddle Room Experience During Expert Panel, Showcase Solutions for UC Success in Any Meeting Environment

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BCStrategies
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Yamaha Unified Communications will demonstrate its broad portfolio of unified communication solutions (UC) in stand E67 at IT Partners France, March 13-14 at...

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Intermedia
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Small and medium-sized businesses represent a massive and ever-growing market, but still face challenges when dealing with a mobile workforce,...
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Intermedia
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Intermedia Unite is a cloud-based unified communications service that helps employees to be more productive and collaborative with a full-featured...
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IntelePeer
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Atmosphere® Communications Platform lets you seamlessly integrate omni-channel communications into your customer experience and business workflows...
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IntelePeer
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Atmosphere® SmartFlows is an intuitive platform that anyone can use to create and manage omni-channel communication workflows.
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IntelePeer
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With Atmosphere® Messaging, you get a cost-effective, multi-channel communications solution that combines voice and messaging under one phone number.
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IntelePeer
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Atmosphere® Insights offers analytics, artificial intelligence, and machine learning to provide answers to these questions and more. With intuitive...
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IntelePeer
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Atmosphere® Engage is a simple and effective way to manage, execute, and measure SMS and voice campaigns with your contacts.
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By
BCStrategies
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StarLeaf Pronto helps enterprises overcome the challenges of joining a meeting from the video conferencing room system.

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By
BCStrategies
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This acquisition is yet another step toward establishing Orange’s position as a leading player in the European cybersecurity market.

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Sangoma Technologies
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More and more small businesses are considering deploying a Unified Communication (UC) system as their business phone system. Before we get to why, it...
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BCStrategies
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To help the decision-makers, Nemertes has released its annual UCC 2018 Research Study with a dedicated section on Unified Communications administration management...

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Learn six key business outcomes by adopting a holistic-communications strategy, real world examples of how different businesses are using CPaaS today...
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Learn about the three trends giving shape to contact center transformations, how the cloud enables advanced contact center capabilities necessary for...
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Stay informed on the latest cloud communications strategies and solutions—to expand your revenue potential by helping your clients to create better...
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For numerous mid-size and enterprise companies, cloud hosted communications offer better voice, mobility and collaboration tools within a single...
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Network Bandwidth: Why More Businesses Need It, and How SD-WAN Can Help - In this exclusive eBook learn how SD-WAN can help keep communications...
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10 considerations for creating a policy that protects the company while still boosting business productivity and supporting a better work-life...
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Masergy
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UCaaS RFP processes can delay upgrades and result in misdirected scrutiny. This paper explains how the procurement process must change to support...
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By
Masergy
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SIP trunking often brings a myriad of potential pitfalls during the implementation process. These best practices help IT leaders overcome deployment...
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Masergy
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Team Collaboration is poised to be the new sought-after feature set in UCaaS solutions. Explore the latest technology and how it will drive...
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By
BCStrategies
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Yamaha Unified Communications announced a new firmware release for the CS-700 Video Sound Collaboration System.

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BCStrategies
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Sennheiser starts the year strong with multiple customer-facing engagements, including demos to illustrate how superior audio solutions address modern workplace...

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By
BCStrategies
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Yamaha Unified Communications is ensuring customers hear every word in any meeting environment on stands 11-F120 and 11-G120 at Integrated Systems Europe (ISE) 2019,...

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Resources

What elements of a Unified Communications System have you deployed?

Mobile Clients
100% (1 vote)
None
0% (0 votes)
Unified Messaging
0% (0 votes)
Video Conferencing
0% (0 votes)
Communications Enabled Business Processes
0% (0 votes)
Cloud Based Elements
0% (0 votes)
Total votes: 1