EXPERT ARTICLES & PODCASTS

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Jim Burton
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In this Industry Buzz podcast, the BCStrategies Experts reflect on 2018. Jim Burton moderates the conversation, with Experts Peter Bernstein, Marty Parker, Phil Edholm, Michael Finneran, Joseph Williams, Jon Arnold, Kevin Kieller, JR Simmons, Dave Michels, Steve Leaden, Nicolas Kouchkovsky, and Roberta J. Fox.

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Jim Burton
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In this Executive Insights podcast, BCStrategies’ Jim Burton is joined by Rich McBee, CEO of Mitel. Listen in as they discuss taking Mitel private,...
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Nicolas De Kouchkovsky
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At this time of the year, I should be making predictions for 2019. Instead, I would like to ponder the many transitions that took place last year in the customer...

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Blair Pleasant
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Faced with an aging legacy PBX system, the university needed a more modern communications solution for its faculty, staff, physicians and more than 2,000 students....

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Blair Pleasant
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“Customer Experience” is the latest rallying cry for contact centers around the world, as organizations become more customer centric. As companies focus on enhancing customer engagement and the customer experience in order to improve customer satisfaction and loyalty, they’re turning to a range of technologies to help meet their goals.

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Phil Edholm
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Martello, the Canadian Network Monitoring and SDN company announced before the end of the year that it was participating in the BlackBerry/L-SPARK Accelerator Program...

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Peter Bernstein
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Spoiler alert. While Facebook, Amazon, Apple, Netflix and Google represent different sectors they have one commonality: The enormous profits they are generating are...

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Jon Arnold
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In this Industry Buzz podcast, Jon Arnold moderates a conversation with the BCStrategies Experts about the recent Vonage industry analyst event in...
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Blair Pleasant
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At its analyst conference in the heart of beautiful Napa Valley, Genesys laid out its strategy for what it calls “AI-powered journey optimization.” The company has...

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Blair Pleasant
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Imagine you’re a city government in Florida and a hurricane just went through your area, knocking out power, cable TV and other services that your citizens rely on....

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Blair Pleasant
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Omnichannel contact centers, supporting all the available interaction channels, are quickly becoming requirements for many organizations and are key elements of...

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Blair Pleasant
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One of the biggest company transformations I’ve seen in all my years as an industry analyst is Vonage, which held its inaugural industry analyst event in Scottsdale,...

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Michael Finneran
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According to Warren Levitan, President and CEO of Smooch, they have developed a platform that can support a single API to a contact center or other customer service...

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Phil Edholm
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In this Industry Buzz podcast, the BCStrategies Experts discuss trends in Business Process Communications, and in particular, what is changing.
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Stephen Leaden
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Cloud-based Unified Communications models are now making the financial evaluation process less complex, as models used for cloud do not carry the same detailed bill...

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Nicolas De Kouchkovsky
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On the heels of a large $100 million B-round, Talkdesk held its third customer and partner conference, OpenTalk. In seven years, the company established a name for...

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Blair Pleasant
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I encourage you to join me and Five 9 Director, Corporate Communications, Michael Rose in a webinar on Tuesday, December 4 at 11:00 am PT/2:00 ET. We’ll be discussing...

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Blair Pleasant
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Mike Tessler, Cloud Calling & BroadSoft Business Leader at Cisco, kicked off the 20th anniversary of BroadSoft Connections, which was also the debut of the newly...

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Jon Arnold
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There has been no shortage of M&A activity in the collaboration space in the last year, and consolidation is a natural part of how markets evolve. Things just...

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Michael Finneran
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AT&T’s Enhanced Mobile is a service that allows businesses the ability to go all-mobile, and still provide the type of customer interface and user experience...

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Blair Pleasant
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In this Industry Buzz podcast, Blair Pleasant and Sara Uzel interview Kevin Kieller about his take-aways from Microsoft Ignite, held September 24-28...
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Blair Pleasant
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Talkdesk held its first industry analyst conference in San Francisco as part of its customer and partner event, Opentalk. In addition to the analyst sessions, we also...

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By
Evan Kirstel
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Blockchain brings trust and transparency to many critical applications — both financial and nonfinancial. But, ironically trust is also an issue when it comes to...

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By
Jon Arnold
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First-generation UC offerings certainly did the heavy lifting to integrate applications into a common platform. There is certainly value in those core capabilities,...

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Nicolas De Kouchkovsky
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Twilio held its Signal conference in San Francisco. The event gathered 3,000 developers and customers and was packed with product announcements. It came shortly after...

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Phil Edholm
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At the Mitel Next event, CloudLink was in full force. Mitel was showing a range of integrations, from the Connect platform to how CloudLink is used to integrate the...

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Blair Pleasant
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In this video podcast, Blair Pleasant interviews Twilio Flex VP of Product Management and Engineering, and General Manager Al Cook and discusses Flex capabilities,...

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Blair Pleasant
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Twilio’s Signal Conference in San Francisco was very enlightening in many ways. Aimed at Twilio’s customers and developers, the event was a mix of announcements,...

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Phil Edholm
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I recently spent some time reviewing Cato Networks’ recent announcement around increasing SD-WAN uptime of its Cato Cloud. To increase availability and reduce the...

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Blair Pleasant
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Adding to its growing list of acquisitions, Vonage recently announced its latest acquisition - NewVoiceMedia. NewVoiceMedia is a growing contact center as a service (...

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Nicolas De Kouchkovsky
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The Opus Conversational Commerce Conference took place mid-September in San Francisco. It is the fifth edition of the event previously called the Intelligent...

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Jim Burton
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BCStrategies welcomes Dean Manzoori VP, Global Cloud Communication, Masergy, to discuss global delivery of hybrid UCaaS.
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Peter Bernstein
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In this BCStrategies podcast, the BCStrategies Experts delve into the challenges associated with transforming corporate cultures -- roles,...
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Blair Pleasant
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At the CenturyLink industry analyst conference in Newport Beach, I had the opportunity to speak with Thuy Ha, VP Voice and Real-Time Communications, about the company...

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Blair Pleasant
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By replacing an outdated phone system with new communications solutions from Mitel, Lovejoy Independent School District (ISD) has been able to provide better, faster...

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Jon Arnold
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Most people still associate Slack as being a messaging platform, and while that’s true, the main message from their Frontiers 2018 event last week in San Francisco...

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Blair Pleasant
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BCStrategies analysts and consultants have the opportunity to hear from and learn about many, many vendors. This week's podcast takes a look at some...
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By
Melissa Swartz
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In this Industry Buzz podcast, the BCStrategies Experts continue a discussion on SD-WAN based on an earlier podcast: SD-WAN: A Game Changer with Some...
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Nicolas De Kouchkovsky
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Assistants and bots have reached a new adoption high. However, many businesses are finding their project harder to scale than they expected. The disappointment with...

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Michael Finneran
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While the hype machine appears to have moved on to other topics, Internet of Things (IoT) continues to grow – though not necessarily in the way the magazines...

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Peter Bernstein
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We live in an age where because of their preponderance, ubiquity and accessibility words not only really matter, they matter more than ever both good and bad. In fact...

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Marty Parker
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In this Industry Buzz podcast, the BCStrategies Experts discuss the Gartner Magic Quadrant for Unified Communications. Marty Parker moderates the...
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Phil Edholm
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WhatsApp, the Facebook messaging applications just introduced multi-party video calling for up to four participants. The solution only works on mobile phones, IOS and...

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Phil Edholm
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In this Industry Buzz podcast, the BCStrategies Experts discuss Google in the enterprise. Topics include the recent Google Cloud Next '18 conference...
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Nicolas De Kouchkovsky
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We continue our exploration of the key trends shaping up the customer interaction management market. In the first part of this article, we looked at the accelerating...

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Marty Parker
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That one word – mature – sums up this year’s Gartner Magic Quadrant for Unified Communications (UCMQ), for on-premises solutions. Some form of the word “mature” shows...

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Jon Arnold
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With everything going to the cloud, the lines keep blurring between communications (basically UC) and collaboration, and more recently with contact center. Has there...

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Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts discuss how companies choose the right vendor or partner to work with for unified...
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Blair Pleasant
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At the Google Cloud NEXT conference in San Francisco, Google made many, many AI announcements, including new AI tools to help contact centers be more efficient and...

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Phil Edholm
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At the Google Cloud event GoogleNext 2018, there were a lot of announcements. This conference is focused to how to use the Google cloud for business deployments.

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News

Guest, Staff & Vendor Contributed Articles

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BCStrategies
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Sennheiser starts the year strong with multiple customer-facing engagements, including demos to illustrate how superior audio solutions address modern workplace...

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BCStrategies
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Yamaha Unified Communications is ensuring customers hear every word in any meeting environment on stands 11-F120 and 11-G120 at Integrated Systems Europe (ISE) 2019,...

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Tinfoil Security
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Cybersecurity over the past few years has been getting more exposure as a mainstream topic in the media, mostly due to data breaches of very well know consumer...

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Covers need of agile connectivity, how the solution enables borderless growth (linking to the GTM theme), value proposition, customer reference and...
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Elevator pitch video for IZO Private Connect, giving you details on the need for IZO Private Connect, market for the solution, customer triggers,...
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Elevator pitch video for UCaaS, giving you a brief understanding of UCaaS, trends shaping up the collaboration market, solution differentiators,...
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Elevator pitch video for Secure Web Gateway (vProxy), giving you details on the value proposition, statistics on cyber attacks, market for Secure Web...
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Elevator pitch video for InstaCC Global, giving you details on the value proposition, trends in the hosted contact center industry, customer triggers
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Our fully compliant managed security portfolio offers the tools to meet ever-more challenging security demands of both traditional & agile IT...
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A case study about reliable hybrid cloud solution connected by secured and predictable network.
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Whitepaper by Wainhouse highlights the transformation journey of enterprises through 5 cycles of UC&C from Silos to transformed business units...
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This paper reviews the main architectural options open to enterprises considering the adoption of SD-WAN, and their technical, functional, and...
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This paper reviews the top functional, technical, and economic drivers of SD-WANs.
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This ebook highlights all of the likely concerns you have about moving your contact center to the cloud.
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BCStrategies
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Yamaha Unified Communications has announced that Philip Stanley, Yamaha UC's Director of EMEA, will lead an instructional session at ISE 2019.

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RingCentral
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For companies today, standing still in the midst of pervasive transformation presents real danger. It’s become more and more important to leverage...
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RingCentral
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Agents drive over 2/3rds of the cost of a running a contact center, and they are the face of your company to your customers. Clearly, getting the...
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RingCentral
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The cloud is changing the way we work. Disruptive technologies and business models are creating new opportunities to engage with co-workers,...
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RingCentral
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Customers today require personalized service across any channel or device. In addition, customers want to have a quick resolution to their issues –...
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RingCentral
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RingCentral Contact Center™ enables agents to communicate and collaborate across your organization in real time to resolve customer issues...
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RingCentral
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Join John Burke and Irwin Lazar from Nemertes Research as they explore the benefits of unified communications as a service (UCaaS), which includes...
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RingCentral
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Join industry analyst Sheila McGee-Smith as she shares some of her recent research with companies that take full advantage of the power of integrated...
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BCStrategies
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New research reveals that three-quarters of consumers prefer to have their customer service inquiries handled by a live agent over self-service options or a chat bot...

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Patrick Foster
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Chatbots have reached the mainstream in recent years due to technological advances that have made them practically useful. Today, many ecommerce businesses are using...

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Victoria Greene
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So if you’ve heard of APIs but never had a strong grasp of what they actually are — or why anyone would, or should, care about them — then you’re not alone. But they’...

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Dean Manzoori
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The recent Unified Communications as a Service Magic Quadrant announced from Gartner predicts that 90 percent of IT leaders will no longer spend for new premises-...

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BCStrategies
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The new edition to the market-leading Evolve range of professional headsets marks yet another engineering milestone for Jabra, as the pioneer of the world’s first...

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Robbie Pleasant
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During Zendesk Relate 2018, Zendesk made several major announcements: the launch of Sunshine, a partnership with Amazon Web Services, and the launch of a new sales...

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Resources

What elements of a Unified Communications System have you deployed?

Mobile Clients
100% (1 vote)
None
0% (0 votes)
Unified Messaging
0% (0 votes)
Video Conferencing
0% (0 votes)
Communications Enabled Business Processes
0% (0 votes)
Cloud Based Elements
0% (0 votes)
Total votes: 1