EXPERT ARTICLES & PODCASTS

By
Blair Pleasant
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As a response to the coronavirus or COVID-19, the “new normal” is remote work, or work from home (WFH). With recommendations to enforce “social distancing,” many organizations are telling employees to work from home, while schools and universities are closing their doors and turning to videoconferencing or distance learning.

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Roberta J. Fox
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This white paper has been developed as a result of over 35 years working as remote, telework-enabled professionals.

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Melissa Swartz
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Melissa Swartz hosted a group of BCStrategies Experts to discuss best practices for working from home (WFH). BC Experts participating include Marty...
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Jon Arnold
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Today’s speakerphone offerings address both one-to-one and small group needs, are ideal for ad hoc meetings, and the price points make them an affordable alternative...

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Marty Parker
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BCStrategies Experts were slated to moderate or present in 27 sessions at Enterprise Connect in Orlando and will be included in the rescheduled event.

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Jim Burton
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In this BCStrategies podcast, Jim Burton leads a discussion about business communications technology and how it is positioned to immediately help...
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Marty Parker
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This past week Enterprise Connect announced the postponent of its annual event due to coronavirus to August 3-6 in San Francisco. In this Industry...
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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...
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Blair Pleasant
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This new offering gives 2600Hz customers and partners a new option for call center services, while adding value to the KAZOO platform.

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Jon Arnold
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Aside from being all-in on cloud, this was a strong message to partners and customers that Avaya is all-in to win. Most of what I saw at Engage was how Avaya has put...

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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...
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Dave Michels
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The CCPro application doesn’t short its customers on expected features or capabilities. The solution offers the usual call center capabilities such as dashboards,...

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Blair Pleasant
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There was lots of energy and enthusiasm on display at Cisco’s recent Collaboration Analyst Summit with several new team members, new announcements, and new messaging...

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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...
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Phil Edholm
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At a recent vendor event, one of the other analysts responded to a discussion about emerging Teams solutions for Frontline Workers by asking why this was different...

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Phil Edholm
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Cato Networks just released a comprehensive survey of the impact of WAN and SD-WAN networking on digital transformation.

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Jon Arnold
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This was my first time attending Project Voice; I’ve got some takeaways to share here that anyone on a collaboration buyer’s journey should find of interest.

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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...
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Blair Pleasant
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The company has a new leadership team and organization under the direction of CEO Tony Bates, with two key business units – Genesys Cloud and Genesys Core.

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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...
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Jim Burton
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In this Industry Buzz podcast hosted by Jim Burton, the BCStrategies Experts discuss 2019. Topics include CPaasS, industry consolidation, artificial...
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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...
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Blair Pleasant
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One of my favorite conferences is Nextcon, Nextiva’s annual partner and customer event. I spoke with Nextiva CMO Yaniv Masjedi to get the inside scoop on the event.

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Nicolas De Kouchkovsky
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The annual AWS user and partner conference gathered an impressive 65,000 participants, doubling in size over 2018. It was the first time I attended the event and...

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Tom Brannen
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CPaaS (Communications Platform as a Service) is one of the most powerful tools I have seen in my 25 years in the industry. As an industry, we have seen it evolve from...

Tom Brannen
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Blair Pleasant
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As part of the company’s recent additions to its executive team, Talkdesk announced the appointment of Chad Gaydos as its first chief customer officer (CCO). The...

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Jon Arnold
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The Society of Communications Consultants has been around a long time, and is currently undergoing its own version of digital transformation. Being the only analyst...

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Phil Edholm
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A recent customer service experience and an article and interaction with Glance is defining the differences in customer web assistance solutions.

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Blair Pleasant
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At Vonage’s analyst conference in San Francisco last month, we previewed the newly branded Vonage which was introduced at the company’s inaugural user and developer...

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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...
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Jim Burton
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In this Industry Buzz podcast, Jim Burton and the BCStrategies Experts welcome John Macario, Senior Vice President of Channel Marketing for Ribbon...
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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...
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Nicolas De Kouchkovsky
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Avaya recently inked a strategic alliance with Unified Communications as a Service (UCaaS) provider RingCentral for UC. Its likely refocus on contact centers made me...

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Melissa Swartz
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What questions do you ask to reveal the differences among offers so you understand the which kind of cloud you are actually getting?

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Blair Pleasant
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After many, many months of planning, the new NTT Ltd. made its debut in July, and recently provided industry analysts a look at the new consolidated company.

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Jon Arnold
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Until recently, CCaaS was more of an add-on to the collaboration story, but in some regards, it’s become the lead, and that should matter for anyone on their...

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Melissa Swartz
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How can you be sure that your network is ready to support VoIP and video? The best way is to do a network assessment that simulates the additional traffic and...

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Jim Burton
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In this Executive Insights podcast, BCStrategies' Jim Burton discusses Sangoma's acquisition of VoIP Innovations, LLC (VI) with Jim Machi, Sangoma's...
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Phil Edholm
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The culprit was a misconfigured MongoDB that was open and visible on the Internet

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Jim Burton
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In this Executive Insights podcast, BCStrategies' Jim Burton welcomes Alan MacLeod, VP Product of Ramp.
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Blair Pleasant
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To get more insights about Edify, its cloud offerings, and the development process, I recently interviewed co-founder Cameron Weeks.

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Michael Finneran
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Microsoft announced it will be re-entering the smartphone market late in 2020 with an Android-based smartphone called the Surface Duo. The Duo was one of two dual-...

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Blair Pleasant
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To better understand the connected consumer and their attitudes and expectations regarding the customer experience and consumer preferences, Selligent surveyed 5,000...

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Stephen Leaden
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According to a recent Walker study, as of 2020 Customer Experience will overtake price and product as the key brand differentiator.

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Blair Pleasant
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Mitel provided an update on its products and strategy at its annual analyst and consultant summit in Dallas

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Phil Edholm
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I had the opportunity to sit down with John Proctor, CEO of Martello Technologies, to discuss how Martello has been partnered with Mitel for over a decade to deliver...

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Michael Finneran
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We are starting to see real world implementations and the benefits of applying AI to customer interactions in the contact center space in real time, and those...

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Melissa Swartz
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Don’t spend money on technology that won't be used by anyone. Get your end users involved by including them in your requirements needs analysis.

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Jon Arnold
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It’s not about the technology – it’s about the cloud transformation

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News

Guest, Staff & Vendor Contributed Articles

By
Eric Hagen
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Here are some key questions to think through as you consider incorporating a virtual call center model into your portfolio to help mitigate the risk of unforeseen...

Eric Hagen, VP President Contact Center Operations, Support.com
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BCStrategies
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Orange is supporting its consumer and business customers, as well as all state, public or “critical” organisations, to make sure that their solutions and networks...

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Zohar Rozenberg
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Self-quarantined employees are forcing organizations to allow access to critical data remotely. Coronavirus is presenting organizations with a unique opportunity to...

Zohar Rozenberg
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BCStrategies
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The companies are collaborating to offer a seamless integration between two of their most innovative products, 2600Hz's Call Center Pro (CCPro) and Xarios Dimensions...

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BCStrategies
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Schools and Resellers in the United States Can Now Take Advantage of a Deeper Discount on Any Qualifying Yamaha Solution

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UCStrategies Staff
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Integration of Nectar Diagnostics with CX Assurance raises the stakes for testing, monitoring and resolution for DevOps teams

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BCStrategies
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The solution addresses the growing requirement from enterprise organizations to take advantage of the market leading capabilities of Microsoft Teams, while continuing...

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BCStrategies
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VOSS Solutions announced that the company is offering Cisco Live visitors the opportunity to sign up for an exclusive fast start workshop to modernize and improve...

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BCStrategies
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Yamaha Will Present Its New Professional-Quality Portable Conference Phone, Video Sound Bars, and a Speaking Session Aimed at Understanding AI in UC

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BCStrategies
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Poly announced the appointment of Carl Wiese as executive vice president, chief revenue officer, global head of sales.

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BCStrategies
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Cloud Communications Platform Offers Enhanced Call Center Functionality for CX Optimization

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BCStrategies
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Datamavic provides medium to large sized organizations with voice and network consulting services, supplies hardware, delivers managed services for small businesses,...

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BCStrategies
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Virsae’s growing international base of customers and partners is behind a skyrocketing volume of call quality data feeding the company’s AI-powered unified...

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BCStrategies
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The New Speakerphone with SoundCap Technology Cuts Ambient Noise from Meetings in Open, Busy Environments

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BCStrategies
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The Partnership Brings Intel Unite App-Enabled Meeting Control to Yamaha UC's USB Audio and Video Solutions

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UCStrategies Staff
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Three companies to launch CloudFuelTM Program to accelerate transition from legacy on-premises business communication systems to leading cloud technology...

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UCStrategies Staff
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Upcoming roadshow to delve into UC trends, purchasing habits and behaviors of small-to-medium sized businesses and large enterprises in North America 

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UCStrategies Staff
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Company’s projected revenue growth shows demand for reliable and intuitive collaboration and communication solutions

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Ooma
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8-chapter guide covering key considerations when looking at cloud phone system / VoIP solutions
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BCStrategies
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The Vonage App Center allows partners to deploy business apps from directly within Vonage Business Cloud (VBC), Vonage’s cloud-native unified communications solution...

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Ooma
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Data supporting frustrations that businesses have with Telcos and why VoIP and UCaaS is rapidly replacing traditional telco service
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Ooma
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Data supporting why small to mid sized businesses need to enable remote work in order to compete with larger companies that already have...
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BCStrategies
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Yamaha CS-700 Delivers Exceptional Audio and Video Quality in Easy-to-Deploy, Easy-to-Use All-In-One UC Solution for Text-Based Personal Shopping and Concierge...

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BCStrategies
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Conversation API enables developers and enterprises to create customized, real-time conversations that maintain context across multiple channels, including messaging...

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BCStrategies
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Sangoma's acquisition adds material recurring revenue, accretive EBITDA and new CPaaS technology.

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BCStrategies
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Noble Systems’ 200th patent is for the company’s customer experience enhancing technology which allows agents to interact with customers over multiple channels...

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BCStrategies
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TrueConf Group will be available for shipping globally this autumn in multiple configurations as ready-to-use kits for meeting rooms.

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BCStrategies
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ITS took the decision to migrate its Cisco HCS UC management component from CUCDM to VOSS-4-UC, for two specific reasons: VOSS-4-UC offers proven shared multi-tenancy...

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BCStrategies
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Enables fast, efficient and error free migration to latest UC solutions available

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2600Hz Incorporated
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Migrating your on-prem telecom offering to a new cloud-based platform can be easier than you think. Take a look at what a cap and grow strategy is,...
2600Hz logo
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2600Hz Incorporated
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Is your UCaaS or CPaaS solution truly geo-redundant? This whitepaper explores the little-known differences between the majority of solutions claiming...
2600Hz logo
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UCStrategies Staff
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Nectar CX Assurance offers contact center, IVR and UC teams a best-in-class alternative to legacy CX testing platforms.

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BCStrategies
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New StarLeaf Touch 2045 with built-in StarLeaf Sense proximity technology instantly synchronizes users’ meetings to the room

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BCStrategies
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Teamline gives the enterprise all it needs to join Microsoft Teams, Skype for Business, Cisco Webex, Zoom, BlueJeans and StarLeaf meetings all from one agnostic...

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BCStrategies
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Vectors 2019, scheduled for October 27-30 at the Loews Sapphire Falls Resort, Universal Orlando, will provide resellers with hands-on-training, educational content...

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BCStrategies
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Almo will expand access to the company's broad portfolio of UC, audio, and video solutions, as well as to enhanced customer service and support.

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PALO ALTO, Calif.--(BUSINESS WIRE)--<a href="https://twitter.com/hashtag/Beam?src=hash" target="_blank">#Beam</a>--Blue Ocean Ro
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BOISE, Idaho--(BUSINESS WIRE)--Cradlepoint announced today that it has been awarded a five-year NASPO ValuePoint Data Communications Products & Services con
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SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, a
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BCStrategies
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The acquisition advances Intermedia’s position as a cloud communications and collaboration leader through the addition of a world-class omni-channel CCaaS solution.

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Ramp
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AltitudeCDN™ Multicast+ is a secure and scalable, standards-based multicast solution for live video. It’s the best option for reaching your viewers...
Ramp logo
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Resources

What elements of a Unified Communications System have you deployed?

Mobile Clients
100% (1 vote)
None
0% (0 votes)
Unified Messaging
0% (0 votes)
Video Conferencing
0% (0 votes)
Communications Enabled Business Processes
0% (0 votes)
Cloud Based Elements
0% (0 votes)
Total votes: 1