BCStrategies |

22 Jan 2020 TalkingHeadz Podcast: Brian Day of Fuze

14 Jan 2020 A Bit of the Irish at the Genesys Analyst Summit

9 Jan 2020 TalkingHeadz Podcast: Quentin Gallivan of BlueJeans

7 Jan 2020 BCStrategies: 2020 Preview

17 Oct 2019 Webinar Replay: Connected Customers Webinar: Insights on Today's Connected Consumers 2019 Selligent Global Connected Consumer Index Results

CLP Central - Where Communications Technology Consultants and Vendors Work Together

EXPERT ARTICLES & PODCASTS

TalkingHeadz Podcast: Brian Day of Fuze

Dave Michels

01/22/2020 - 09:12

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This week's guest is Brian Day, CEO of Fuze.

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Collaboration, Unified Communication, Audio & Video Conferencing, Contact Centers, Fuze, Brian Day

A Bit of the Irish at the Genesys Analyst Summit

Blair Pleasant

01/14/2020 - 11:00

The company has a new leadership team and organization under the direction of CEO Tony Bates, with two key business units – Genesys Cloud and Genesys Core.

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Unified Communication, Contact Centers, Technology, Genesys Cloud, Genesys Analyst Summit, Altocloud, workforce engagement management (WEM), PureEngage, PureConnect, Experience as a Service, Artificial Intelligence (AI), machine learning, Genesys Predictive Engagement

TalkingHeadz Podcast: Quentin Gallivan of BlueJeans

Dave Michels

01/09/2020 - 10:44

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...

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Collaboration, Unified Communication, Audio & Video Conferencing, BlueJeans, Quentin Gallivan

BCStrategies: 2020 Preview

Jim Burton

01/07/2020 - 13:45

In this Industry Buzz podcast hosted by Jim Burton, the BCStrategies Experts preview what they expect to see in 2020. BC Experts in the discussion...

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BCStrategies: Reflecting on 2019

Jim Burton

12/31/2019 - 12:39

In this Industry Buzz podcast hosted by Jim Burton, the BCStrategies Experts discuss 2019. Topics include CPaasS, industry consolidation, artificial intelligence (AI), customer engagement, huddle rooms, security, Microsoft Teams and more. BC Experts in the discussion include Tom Brennan, Marty Parker, Steve Leaden, Roberta J. Fox, Melissa Swartz, Phil Edholm, Michael Finneran, Nicolas...

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Mobility, Infrastructure / Operations, Collaboration, Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, CPaaS, PBX, huddle rooms, Crestron, Zoom, customer engagement, Microsoft Teams

TalkingHeadz Podcast: Yaniv Masjedi of Nextiva

Dave Michels

12/21/2019 - 13:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...

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Unified Communication, Audio & Video Conferencing, UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Yaniv Masjedi, Nextiva

Nextiva NextCon 2019 – and What’s Next to Come

Blair Pleasant

12/18/2019 - 16:33

One of my favorite conferences is Nextcon, Nextiva’s annual partner and customer event. I spoke with Nextiva CMO Yaniv Masjedi to get the inside scoop on the event.

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Unified Communication, Technology, Nextiva NextCon 2019, Yaniv Masjedi

Musings From the 8th re:Invent Conference: Amazon Connect Takes Center Stage

Nicolas De Kouchkovsky

12/18/2019 - 09:40

The annual AWS user and partner conference gathered an impressive 65,000 participants, doubling in size over 2018. It was the first time I attended the event and...

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Unified Communication, Contact Centers, Amazon Web Services (AWS), re:Invent conference, Amazon Connect, Contact Lens

Communications Enabled IoT: Shifting the Focus from Tools to Solutions

Tom Brannen

12/13/2019 - 13:59

CPaaS (Communications Platform as a Service) is one of the most powerful tools I have seen in my 25 years in the industry. As an industry, we have seen it evolve from...

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Unified Communication, Collaboration, UCaaS, Hybrid Cloud, Contact Centers, Business Process & Workflows (CEBP), Technology, Internet of Things, IoT, CPaaS, iPaaS, contact center, Mitel, Five9, whendu

Introducing Talkdesk’s New Chief Customer Officer

Blair Pleasant

12/11/2019 - 11:11

As part of the company’s recent additions to its executive team, Talkdesk announced the appointment of Chad Gaydos as its first chief customer officer (CCO). The...

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Mobility, Collaboration, Infrastructure / Operations, Unified Communication, Contact Centers, Technology, Chad Gaydos, Chief Customer Officer

SCTC 2019 Conference - New Opportunity There for the Taking

Jon Arnold

12/05/2019 - 10:30

The Society of Communications Consultants has been around a long time, and is currently undergoing its own version of digital transformation. Being the only analyst...

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Mobility, Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Technology, SCTC 2019 Conference

Changing Customer Experience – Device Sharing with Control

Phil Edholm

12/05/2019 - 08:44

A recent customer service experience and an article and interaction with Glance is defining the differences in customer web assistance solutions.

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Unified Communication, Contact Centers, Technology, co-browsing, remote assistance, Security, customer experience, applications, Fraud, SECOPS

Introducing the New Vonage

Blair Pleasant

12/03/2019 - 10:12

At Vonage’s analyst conference in San Francisco last month, we previewed the newly branded Vonage which was introduced at the company’s inaugural user and developer...

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Mobility, Collaboration, Infrastructure / Operations, Unified Communication, UCaaS, Hybrid Cloud, Technology, Vonage Meetings, Vonage Conversation API, Vonage App Center, Vonage API Platform, UCaaS, CCaaS, CPaaS, Vonage Business Cloud (VBC) solution, Over.ai, NewVoiceMedia, Nexmo

TalkingHeadz Podcast: Milton Chen of VSee

Dave Michels

11/25/2019 - 13:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...

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Unified Communication, Audio & Video Conferencing, Healthcare, VSee, Milton Chen, telemedicine

Ribbon's UC Market Insights Survey

Jim Burton

11/18/2019 - 12:41

In this Industry Buzz podcast, Jim Burton and the BCStrategies Experts welcome John Macario, Senior Vice President of Channel Marketing for Ribbon...

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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat)

TalkingHeadz Podcast: Paul Jarmin of NICE inContact

Dave Michels

11/11/2019 - 13:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...

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Unified Communication, Contact Centers, Paul Jarmin

Contact Centers and Unified Communications: Better Together or Best-of-Breed?

Nicolas De Kouchkovsky

11/04/2019 - 08:57

Avaya recently inked a strategic alliance with Unified Communications as a Service (UCaaS) provider RingCentral for UC. Its likely refocus on contact centers made me...

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Unified Communication, Contact Centers, Contact Center as a Service (CCaaS)

Sorting Out the Differences Between Cloud Solutions

Melissa Swartz

10/30/2019 - 16:21

What questions do you ask to reveal the differences among offers so you understand the which kind of cloud you are actually getting?

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Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Multi-tenant public cloud, Private Cloud

Saying Hello to NTT Ltd.

Blair Pleasant

10/28/2019 - 10:42

After many, many months of planning, the new NTT Ltd. made its debut in July, and recently provided industry analysts a look at the new consolidated company.

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Unified Communication, UCaaS, Hybrid Cloud, Contact Centers, Security, Technology, NTT Ltd.

Is the Balance of Power Shifting from UCaaS to CCaaS?

Jon Arnold

10/28/2019 - 08:56

Until recently, CCaaS was more of an add-on to the collaboration story, but in some regards, it’s become the lead, and that should matter for anyone on their...

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Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Technology, Contact Center as a Service (CCaaS), Gartner Magic Quadrant report for the North American CCaaS market

Is Your Infrastructure Ready for VoIP?

Melissa Swartz

10/25/2019 - 14:12

How can you be sure that your network is ready to support VoIP and video? The best way is to do a network assessment that simulates the additional traffic and...

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Jim Machi Discusses Sangoma's Acquisition of VoIP Innovations

Jim Burton

10/24/2019 - 13:06

In this Executive Insights podcast, BCStrategies' Jim Burton discusses Sangoma's acquisition of VoIP Innovations, LLC (VI) with Jim Machi, Sangoma's...

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Unified Communication, UCaaS, Hybrid Cloud, Contact Centers, Telephony (VoIP, AA, IVR), Technology, VoIP Innovations, CPaaS

Is Your CPaaS Integration Opening a Data Breach?

Phil Edholm

10/22/2019 - 08:30

The culprit was a misconfigured MongoDB that was open and visible on the Internet

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Unified Communication, UCaaS, Hybrid Cloud, Contact Centers, Technology, CPaaS, UCaaS, MongoDB, cybersecurity

Conversation With Alan MacLeod of Ramp

Jim Burton

10/18/2019 - 16:33

In this Executive Insights podcast, BCStrategies' Jim Burton welcomes Alan MacLeod, VP Product of Ramp.

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Unified Communication, Audio & Video Conferencing, Technology

Edify Q&A

Blair Pleasant

10/16/2019 - 10:55

To get more insights about Edify, its cloud offerings, and the development process, I recently interviewed co-founder Cameron Weeks.

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Collaboration, Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Technology, Edify Huddle, Business Communications as a Service (BCaaS), machine learning (ML), Natural Language Understanding (NLU)

Microsoft Surface Duo Smartphone and Surface

Microsoft Re-enters The Smartphone Market With An Eye On Teams

Michael Finneran

10/09/2019 - 14:23

Microsoft announced it will be re-entering the smartphone market late in 2020 with an Android-based smartphone called the Surface Duo. The Duo was one of two dual-...

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Mobility, Unified Communication, Mobile Devices, Microsoft Surface Neo, Microsoft Surface Duo, Microsoft Teams

2019 Selligent Global Connected Consumer Index Results - 1

Customer Experience and the Connected Consumer

Blair Pleasant

10/08/2019 - 18:10

To better understand the connected consumer and their attitudes and expectations regarding the customer experience and consumer preferences, Selligent surveyed 5,000...

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Infrastructure / Operations, Collaboration, Mobility, Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, customer experience (CX), Selligent, 2019 Selligent Global Connected Consumer Index Results

Why Customer Experience (Lack of) Could Literally ‘Kill’ Your Organization, Part 2

Stephen Leaden

10/08/2019 - 13:44

According to a recent Walker study, as of 2020 Customer Experience will overtake price and product as the key brand differentiator.

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Collaboration, Mobility, Unified Communication, Contact Centers, customer experience (CX)

Mitel Next Generation Enterprise Architecture

Mitel Summit 2019 - Some Kind of Cloud

Blair Pleasant

10/08/2019 - 09:39

Mitel provided an update on its products and strategy at its annual analyst and consultant summit in Dallas

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Unified Communication, UCaaS, Hybrid Cloud, Technology, customer experience (CX), SMBs, public cloud, Private Cloud, Hybrid Cloud, UCaaS, CCaaS, CloudLink

Martello and Mitel – Integrating Real Time Monitoring and Assurance into the Overall UC Solution

Phil Edholm

10/04/2019 - 12:29

I had the opportunity to sit down with John Proctor, CEO of Martello Technologies, to discuss how Martello has been partnered with Mitel for over a decade to deliver...

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Unified Communication, Infrastructure / Operations, Telephony (VoIP, AA, IVR), Configuration, Monitoring, Operations (BCOM), Technology, Martello Technologies, Mitel Performance Analytics (MPA), UCScore, network monitoring and assurance services

AI and Real Time Speech Analytics Can Reshape the Contact Center

Michael Finneran

10/02/2019 - 15:11

We are starting to see real world implementations and the benefits of applying AI to customer interactions in the contact center space in real time, and those...

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Unified Communication, Contact Centers, Artificial Intelligence (AI), speech analytics (SA)

Identifying Requirements: User Input is Key

Melissa Swartz

10/01/2019 - 10:57

Don’t spend money on technology that won't be used by anyone. Get your end users involved by including them in your requirements needs analysis.

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Mitel Analyst and Consultant Summit – Two Takeaways

Jon Arnold

09/30/2019 - 11:04

It’s not about the technology – it’s about the cloud transformation

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Unified Communication, UCaaS, Hybrid Cloud, Technology, cloud transformation, Mitel Analyst and Consultant Summit

Collaboration and Contact Center Architectural Strategies - Where to Start

Elizabeth English

09/27/2019 - 12:41

The landscape has become increasingly confusing for organizations planning to move to Collaboration and Contact Center platforms. Some vendors have a cloud first or...

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Collaboration, Unified Communication, Contact Centers, Technology, contact center, collaboration

Poly Elara 60 Series Review – A Microsoft Teams Mobile Phone Station

Jim Burton

09/27/2019 - 11:07

The Poly Elara 60 Series is a mobile phone station that turns each smartphone into a Microsoft Teams collaboration experience.

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Unified Communication, Audio & Video Conferencing, Technology, mobile phone station

2600Hz KAZOO – The UC Platform Behind the IT/Communications Convergence Solution

Phil Edholm

09/24/2019 - 10:45

I came away from KAZOOcon with a confirmation of the rapid acceleration of converging the IT solutions that manage our business processes with the next generation of...

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Infrastructure / Operations, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), UCaaS, Hybrid Cloud, Business Process & Workflows (CEBP), Customer Relationship Management (CRM), SaaS, Cloud Apps, Technology, KAZOOcon, 2600Hz

Musings from the Cisco 10th Annual Contact Center Sales Summit

Musings from Cisco 10th Annual Contact Center Sales Summit

Nicolas De Kouchkovsky

09/24/2019 - 08:32

Cisco collaboration applications business grew 15% last fiscal year, a noticeable uplift over the previous ones. It gave the company the opportunity to share its...

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Unified Communication, Collaboration, Contact Centers, Telephony (VoIP, AA, IVR), Cisco Contact Center Sales Summit, Webex Meetings, Webex Teams, cognitive collaboration vision, Artificial Intelligence (AI), Voicea. Cloudcherry

Gartner 2019 Magic Quadrant for UCaaS, Worldwide: Redefining the Industry from the Bottom Up

Marty Parker

09/12/2019 - 13:58

The 2019 UCaaS MQ shows very clearly that the voice telephony marketplace is being almost totally redefined from the bottom up by the producers of cloud-based UCaaS...

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UCaaS, Hybrid Cloud, 2019 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS MQ)

Starting Your Search for New Voice Communications Technology

Starting Your Search for New Voice Communication Technology

Melissa Swartz

09/12/2019 - 12:46

You know it’s time to replace your existing phone system. But where do you start to find a replacement?

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Customer Experience – What Consumers Have to Say

Blair Pleasant

09/10/2019 - 08:34

The phone is dead, right? Wrong. While omnichannel experiences are vital, consumers still turn to the phone when it comes to getting customer service, especially when...

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Unified Communication, Contact Centers, Telephony (VoIP, AA, IVR), Technology, customer experience, Zogby Analytics, Five9 Customer Service Index

Getting a Glance of Visual Engagement

Blair Pleasant

09/09/2019 - 10:06

At its recent analyst conference, Glance Networks provided updates of its video engagement platform aimed at improving the customer experience and helping businesses...

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Unified Communication, Audio & Video Conferencing, UCaaS, Hybrid Cloud, Technology, Glance Networks, cobrowsing

A Review of Cisco's Huddle Room Solution - Webex Room Kit Mini

Jim Burton

09/05/2019 - 15:18

Connecting the Room Kit Mini and setting it up was also notably easy. I was surprised when the first Webex call in my Calendar showed up on the Touch 10, but all I...

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Unified Communication, Audio & Video Conferencing, Technology, Webex Room Kit Mini, Webex Meetings, Huddle Room, Review

Why Customer Experience (Lack of) Could Literally ‘Kill’ Your Organization, Part 1

Stephen Leaden

08/23/2019 - 13:51

No matter what name you attach to customer experience (CX), the time is now to embrace it and leverage CX tools available in the market, or get left behind.

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Collaboration, Mobility, Unified Communication, Contact Centers, customer experience (CX), omni-channel

Twilio SIGNALs its Focus on Customer Experience

Blair Pleasant

08/19/2019 - 10:21

At Twilio’s SIGNAL event for its developers and customers, Twilio made it clear that it is “building the future of engagement,” to help organizations...

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Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Technology, Artificial Intelligence (AI), natural language processing, Enterprise Connect, customer experience (CX), User Experience (UX), Employee Experience (EX), and Agent Experience (AX)

Your Social Media Strategy Requires a Multi-Purpose Approach

Robert Harris

08/15/2019 - 12:35

Too often when an enterprise plans to engage over these (social media) channels, they build the process around a single team such as marketing or customer support....

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Unified Communication, Collaboration, SaaS, Cloud Apps, Social Business, Customer Relationship Management (CRM), Collaboration Suites, Contact Centers, Instant Messaging & Presence (IM), Unified Messaging (Email, Voicemail, SMS, Chat), social media strategy

5 Signs That It’s (Past) Time to Replace Your Phone System

Melissa Swartz

08/14/2019 - 11:36

How do you know when it’s really time to replace the system?

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Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat)

Shift in the Playing Field by Ranganath Krishnamani - Spinning Top

The 2019 Customer Interaction Management Landscape Part 2: Upcoming Disruptions

Nicolas De Kouchkovsky

08/13/2019 - 12:31

In part 1 of the series, we looked at technologies for self-service and customer interaction over the various channels. In this second part, I would like to cover...

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Unified Communication, Collaboration, Contact Centers, Telephony (VoIP, AA, IVR), Marketing Automation, Customer Success Management, and Customer Engagement, Customer Data Platforms (CDP), Artificial Intelligence (AI), speech analytics, Customer Journey Analytics

Digital Transformations and Five Percent Solutions

Peter Bernstein

08/02/2019 - 10:57

In thinking about what will likely come next – when, where, how, why, etc. – in my 40+ years of industry immersion I have found it useful to review the past for...

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Collaboration, Infrastructure / Operations, Unified Communication, Artificial Intelligence (AI)

Sangoma: "Full-Fledged UC Provider"

Jim Burton

07/31/2019 - 12:01

In this Executive Insights podcast, BCStrategies' Jim Burton welcomes Jim Machi, Vice President of Marketing of Sangoma.

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Unified Communication, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Technology, AstriCon, Digium, PBX, Asterisk, FreePBX

Voice Summit 2019 – Brave New World

Jon Arnold

07/29/2019 - 13:23

The future of voice has nothing to do with telephony. In fact, the future of voice has nothing to do with telephony, and it doesn’t have much to do with PCs or mobile...

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Unified Communication, Telephony (VoIP, AA, IVR), Technology, Voice Summit 2019, Artificial Intelligence (AI), conversational AI, Bixby Vision, Bixby Home

News

Specialized Gift Manufacturer Chooses Five9 to Deliver Exceptional Omnichannel Customer Service

Twilio Joins the Alliance for Telecommunications Industry Solutions (ATIS) Board of Directors

Netcracker Completes Major Digital Transformation Milestone at Vivo

NICE Interactions Paris 2019 to Elevate Personal Connections and Drive Exceptional Customer Experiences

Gogo Meets Significant Inflight Connectivity Demand through Deal with Eutelsat

UniVoIP’s Omnichannel Contact Center and Unified Communications...

C-Band Alliance Proposes to Clear 300 MHz of Spectrum for Nationwide 5G Deployment

Samsung Introduces Galaxy XCover FieldPro: A Rugged Smartphone that’s Built Tough and Field Ready

Cytracom Launches Business Messaging to Enhance SMB Communication

Broadband QED Gains Further Momentum at Broadband World Forum 2019

Web Conferencing Software Users Review Vendors for Satisfaction, Revealing Their Top Five Through SoftwareReviews

NICE inContact CXone Empowers Omnichannel Experiences with New Native Salesforce Lightning User Interface

T-Mobile Changes Wireless for Good … Again. Introducing Magenta First Responder

Edify Labs Exhibiting at ICMI Contact Center Connections Chicago

The AI Foundation Reveals Groundbreaking Technology to Drive Positive Social Change with the Power of Your Own AI

Cloud-Based Healthcare Software Leaders Announce New Partnership

OnSeen Unveils Its LiveCare Technology Solution to Developmental...

Netcracker Wins 2019 Network Transformation Award for Best New Product Innovation

Hearsay Systems Launches Biometric and PIN App Security to Enhance Secure Client Engagement Via Hearsay Relate

New Premium Mobile Processor and 5G Modem Unveiled at Samsung Tech Day

Raydiant – Innovative, Cloud-Based, Dynamic Display Platform for Enterprise – Announces $7M Financing

Kinetic Business by Windstream Launches OfficeSuite UC® to Small and Midsize Business Customers

OnePlus 7T Pro 5G McLaren Coming to T-Mobile This Year to Light up the Un-carrier’s 5G Nationwide

Masergy Ramps Up Marketing and Introduces New Brand Identity and Website

Avaya Extends Partnership with NVT Phybridge to Accelerate “Plug-and-Play” Solutions for IP Modernization

Microdata Telecom Announces Expansion with the Acquisition of Kaelus

Granite and Nextivity Form Strategic Partnership for Managed In-building Cellular Coverage

Sharpen Recognized for Its “Dramatic ROI,” “Out-of-the-Box Integrations,” “Easy-to-Use” and “Powerful Reporting and Analytics Tools” by Frost & Sullivan

AirHop and Altiostar Collaborate to Deliver Real-Time Network Intelligence for Open Cloud-Native 5G Mobile Networks

Zyxel WiFi 6 Technology Maximizes Digital Learning in the Classroom

Empirix Encrypted OTT Video Assurance and Reporting Solution Provides Visibility Into Content Delivery Network Performance

Vonage Accelerates Expansion in Asia Pacific with Melbourne Office and Appointment of General Manager

AMC Technology earns SAP-certified status for its cloud-based CRM and...

Comtech to Showcase How Location Plays Into Mobile Network Operators 5G Strategy During Mobile World Congress Los Angeles

8X8 Named a Challenger in 2019 Gartner Magic Quadrant for Contact Center as a Service, North America

Vonage Positioned as a Leader and a Visionary in Gartner Magic Quadrants for Contact Center as a Service, Western Europe and North America, Respectively

Red Hat Collaborates with Vodafone Idea to Build Network as a Platform

FangDD Submits IPO Prospectus and is Poised to Become the First Publicly-Listed Industry Internet SaaS Company in China

Ranplan Joins O-RAN Alliance Heralding a New Era of Cloud-Based Collaborative Network Design and Optimization

Mavenir Confirmed as Global Leader in NFV-based IMS Solutions

SOLiD Builds on Proven ALLIANCE Platform to Create Seamless 5G In-Building Experience

ePlus Awarded Connecticut State Contract to Provide Cisco Technology Services

Box Named a Leader in Worldwide SaaS and Cloud-Enabled Content Applications by the IDC MarketScape

Vonage Positioned as a Leader in the 2019 IDC MarketScape for Cloud Communications Platforms

GSMA and Pakistan Government Work Together to Harness the Power of Mobile to Deliver Digital Transformation in Pakistan

The promise and peril of network virtualization

Blue Danube Systems and Redline Communications Announce Collaboration to Introduce 3D Beamforming in Private LTE/5G Markets

Boingo to Showcase LTE and Wi-Fi 6 Network with Converged Virtualized Core at Mobile World Congress Los Angeles

California Fire Department Employs Samsung Mobile Devices to Meet First Responder Challenges

NICE Awarded Initiative to Modernize Incident Debriefing Systems for Air Traffic Control the Netherlands

More News

Featured

Research Reports

Unified Communication as a Service (UCaaS) Market by Components, Organization Size and Geography

BCStrategies

08/26/2017 - 20:21

Unified Communication as a Service is a highly advanced tool which supports integration of all types of communication components. It can be delivered on any network and easily deployed on-premises...

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UCaaS, Hybrid Cloud

White Papers

Bimodal IT - changing your IT department from rule police to business partner

Blair Pleasant

10/30/2017 - 14:30

Some industry commentators believe we've reached the end of the era in which organisations' IT departments "own" their IT. Central to this change are two factors sweeping the current...

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Mobility, Collaboration, Unified Communication, UCaaS, Hybrid Cloud, unified communications, UCStrategies, IP, VoIP, business process, business processes, Dimension Data

Archived Webinars

Webinar Replay: Leveraging Skype for Business - Real Time Resolution in Your Contact Center

Blair Pleasant

10/08/2017 - 21:28

BCStrategies Expert Blair Pleasant joined Darryl Addington, Director of Product Marketing at Five9 and Corey Cross, Key Systems Engineer with Amsurg about how to...

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Contact Centers, Skype for Business, Five9, Blair Pleasant

More Archived Webinars

Upcoming Webinars

Connected Customers Webinar: Insights on Today's Connected Consumers 2019 Selligent Global Connected Consumer Index Results

Blair Pleasant

Join us for a webinar with the latest insights on today's connected consumers.

We asked 5,000 consumers from around the world about their behavior and the...

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Guest, Staff & Vendor Contributed Articles

Yamaha Enables Clear Meetings Anywhere at ISE 2020

BCStrategies

01/23/2020 - 12:50

Yamaha Will Present Its New Professional-Quality Portable Conference Phone, Video Sound Bars, and a Speaking Session Aimed at Understanding AI in UC

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Unified Communication, Phones, Headsets & Hardware, Audio & Video Conferencing, Yamaha UC's YVC-330 Portable USB & Bluetooth® Conference Phone with SoundCap technology

Poly Appoints Industry Veteran as New Chief Revenue Officer in Charge of Global Sales

BCStrategies

01/21/2020 - 13:29

...

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Unified Communication, Audio & Video Conferencing, Phones, Headsets & Hardware, Poly, Plantronics, Polycom, Carl Wiese

2600Hz Launches Next-Gen Call Center Solution Targeting Personalization of the Customer Experience

BCStrategies

01/15/2020 - 08:49

Cloud Communications Platform Offers Enhanced Call Center Functionality for CX Optimization

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Unified Communication, Contact Centers, Call Center Pro (CCPro), KAZOO platform

VOSS Announces Partnership with Datamavic

BCStrategies

01/07/2020 - 10:55

Datamavic provides medium to large sized organizations with voice and network consulting services, supplies hardware, delivers managed services for small businesses,...

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Infrastructure / Operations, Configuration, Monitoring, Operations (BCOM), Datamavic

Virsae Monitoring Exceeds Half Billion Calls Per Month

BCStrategies

12/13/2019 - 14:48

Virsae’s growing international base of customers and partners is behind a skyrocketing volume of call quality data feeding the company’s AI-powered unified...

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Security

Yamaha YVC-330 Portable USB and Bluetooth Speakerphone Now Shipping

BCStrategies

12/11/2019 - 11:27

The New Speakerphone with SoundCap Technology Cuts Ambient Noise from Meetings in Open, Busy Environments

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Unified Communication, Phones, Headsets & Hardware, Audio & Video Conferencing, Yamaha YVC-330 Portable USB and Bluetooth® Speakerphone

Yamaha UC Scales to the Future of Collaboration With Intel Unite Solution

BCStrategies

12/05/2019 - 15:48

The Partnership Brings Intel Unite App-Enabled Meeting Control to Yamaha UC's USB Audio and Video Solutions

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Unified Communication, Phones, Headsets & Hardware, Audio & Video Conferencing, Yamaha CS-700 Video Sound Collaboration System, Intel Unite®

8X8, Poly and ScanSource Announce Strategic Partnership to Deliver to Deliver Communications Industry's First Comprehensive "Move to Cloud" Program

UCStrategies Staff

11/21/2019 - 11:48

Three companies to launch CloudFuel^TM Program to accelerate transition from legacy on-premises business communication systems to leading cloud technology...

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Audio & Video Conferencing, InfoComm, StarLeaf

Ribbon Research Reveals More than Half of all Large North American Companies Have Yet to Invest in Unified Communications Technology

UCStrategies Staff

11/18/2019 - 12:52

Upcoming roadshow to delve into UC trends, purchasing habits and behaviors of small-to-medium sized businesses and large enterprises in North America

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Unified Communication, Ribbon UC Market Insights survey

StarLeaf Surpasses $100 Million in Global Sales

UCStrategies Staff

11/12/2019 - 10:40

Company’s projected revenue growth shows demand for reliable and intuitive collaboration and communication solutions

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Audio & Video Conferencing, StarLeaf Pronto

Nectar Diagnostics Provides Real-Time Support for Microsoft Teams Direct Routing

UCStrategies Staff

11/05/2019 - 13:19

Nectar expands ability to monitor the health of cloud-based UC platforms

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Unified Communication, Infrastructure / Operations, Configuration, Monitoring, Operations (BCOM), Contact Centers, Nectar Diagnostics for Teams Direct Routing, Microsoft Ignite

Critical Things to Know Before Switching to a Cloud Phone System

Ooma

11/04/2019 - 16:45

8-chapter guide covering key considerations when looking at cloud phone system / VoIP solutions

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Mobility, Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Telephony (VoIP, AA, IVR), SaaS, Cloud Apps, Mobile Clients, Technology, VoIP, Hybrid Cloud, SaaS, Cloud Apps, mobile clients

Financial Technology Firm Efficiently Serves 400+ Brands with Flexible UCaaS and Call Center Solutions

Ooma

11/04/2019 - 16:41

Example of how a FinTech firm customized its call center and communications system to service customers of over 400 speciality brands

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Mobility, Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Contact Centers, SaaS, Cloud Apps, Mobile Clients, Technology, UCaaS, unified communications, Customized Communications, Integrations, business process management, workflows, VoIP, Hybrid Cloud, SaaS, Cloud Apps, mobile clients

Large National Pizza Chains Custom-fit UCaaS & Call Center Capabilities to Drive Efficiencies and Revenues

Ooma

11/04/2019 - 16:38

Example of how 2 large national pizza chains customize their communications systems to serve customers faster, better.

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How FreshTAP Transformed its Business Communications System

Ooma

11/04/2019 - 16:34

Summary of how Fresh Tap customized their phone system to serve different company entities consistently

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Mobility, Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Telephony (VoIP, AA, IVR), SaaS, Cloud Apps, Mobile Clients, Technology, UCaaS, unified communications, Customized Communications, Integrations, business process management, workflows, VoIP, Hybrid Cloud

Vonage Launches App Center Ecosystem

BCStrategies

11/01/2019 - 11:30

The Vonage App Center allows partners to deploy business apps from directly within Vonage Business Cloud (VBC), Vonage’s cloud-native unified communications solution...

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Collaboration, Unified Communication, Audio & Video Conferencing, UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Vonage App Center

Vonage Continues to Unify Communications with the Introduction of a Native Video Collaboration Solution for Vonage Business Cloud

BCStrategies

11/01/2019 - 11:22

Vonage Meetings is the latest in a series of innovations to VBC, enhancing the Company’s unified communications offering.

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Collaboration, Unified Communication, Audio & Video Conferencing, UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Vonage Business Cloud (VBC) solution, Vonage Meetings

Developing a Voice Solution for one of the Fastest Growing Tech Companies in North America

Ooma

10/31/2019 - 10:16

Story of how Traction on Demand deployed Ooma Enterprise over a weekend to enable workers in multiple locations with professional, consistent...

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5 Reasons Why Big Telcos Don’t Meet Today’s Business Needs

Ooma

10/31/2019 - 10:11

Data supporting frustrations that businesses have with Telcos and why VoIP and UCaaS is rapidly replacing traditional telco service

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Mobility, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Mobile Clients, Technology, VoIP, Hybrid Cloud, SaaS, Cloud Apps, mobile clients

Stay Competitive By Enabling Remote Workers with the Right Communications Platform

Ooma

10/31/2019 - 10:05

Data supporting why small to mid sized businesses need to enable remote work in order to compete with larger companies that already have...

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Why Enabling the Remote Workforce Helps Your Businesses Stay Competitive

Ooma

10/31/2019 - 09:59

Data supporting why small to mid sized businesses need to enable remote work in order to compete with larger companies that already have...

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Jetblack Selects Yamaha CS-700 Video Sound Bar for Company and Customer-Facing Meetings

BCStrategies

10/30/2019 - 12:02

Yamaha CS-700 Delivers Exceptional Audio and Video Quality in Easy-to-Deploy, Easy-to-Use All-In-One UC Solution for Text-Based Personal Shopping and Concierge...

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Unified Communication, Phones, Headsets & Hardware, Audio & Video Conferencing, Yamaha CS-700 Video Sound Bar

Vonage Conversation API to Drive Superior Customer Experience Through Conversations

BCStrategies

10/30/2019 - 00:00

Conversation API enables developers and enterprises to create customized, real-time conversations that maintain context across multiple channels, including messaging...

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Collaboration, Unified Communication, Audio & Video Conferencing, UCaaS, Hybrid Cloud, Vonage Conversation API

Sangoma Announces Strategic Acquisition of VoIP Innovations, LLC

BCStrategies

10/18/2019 - 00:00

Sangoma's acquisition adds material recurring revenue, accretive EBITDA and new CPaaS technology.

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Unified Communication, UCaaS, Hybrid Cloud, VoIP Innovations, CPaaS

Noble Systems Issued 200th Patent for Contact Center Technology

BCStrategies

10/16/2019 - 12:43

Noble Systems’ 200th patent is for the company’s customer experience enhancing technology which allows agents to interact with customers over multiple channels...

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Unified Communication, Contact Centers, Noble Systems, Noble Composer

TrueConf Unveils Plug-and-Play Video Conferencing System 16

BCStrategies

10/16/2019 - 12:03

TrueConf Group will be available for shipping globally this autumn in multiple configurations as ready-to-use kits for meeting rooms.

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Unified Communication, Audio & Video Conferencing, TrueConf Group

Information Transport Systems Selects VOSS-4-UC

BCStrategies

10/15/2019 - 00:00

ITS took the decision to migrate its Cisco HCS UC management component from CUCDM to VOSS-4-UC, for two specific reasons: VOSS-4-UC offers proven shared multi-tenancy...

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Infrastructure / Operations, Configuration, Monitoring, Operations (BCOM), VOSS-4-UC, Transport Systems, Inc. (ITS)

VOSS Unveils M2UC - Latest Generation of UC Migration Software

BCStrategies

10/08/2019 - 10:15

Enables fast, efficient and error free migration to latest UC solutions available

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Infrastructure / Operations, Configuration, Monitoring, Operations (BCOM), VOSS M2UC

Expand Your UC Market with a Cap & Grow Strategy

2600Hz Incorporated

09/25/2019 - 08:22

Migrating your on-prem telecom offering to a new cloud-based platform can be easier than you think. Take a look at what a cap and grow strategy is,...

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Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Telephony (VoIP, AA, IVR), SaaS, Cloud Apps, Technology, UCaaS, Telephony, SaaS

Why Not All Redundancies Are Created Equal

2600Hz Incorporated

09/25/2019 - 08:18

Is your UCaaS or CPaaS solution truly geo-redundant? This whitepaper explores the little-known differences between the majority of solutions claiming...

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Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Telephony (VoIP, AA, IVR), SaaS, Cloud Apps, Technology, UCaaS, Telephony, Quality of Service, SaaS

Nectar Launches Customer Experience Testing and Monitoring Services

UCStrategies Staff

09/12/2019 - 14:08

Nectar CX Assurance offers contact center, IVR and UC teams a best-in-class alternative to legacy CX testing platforms.

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Configuration, Monitoring, Operations (BCOM), Contact Centers, Nectar Customer Experience (CX) Assurance

Next-Generation Touchscreen Controller Delivers a Delightful Intuitive User Experience in the Meeting Room

BCStrategies

09/11/2019 - 11:10

New StarLeaf Touch 2045 with built-in StarLeaf Sense proximity technology instantly synchronizes users’ meetings to the room

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Unified Communication, Collaboration Suites, Team Collaboration, Audio & Video Conferencing, StarLeaf Touch 2045, video meeting room systems

As the lights Dim on Skype for Business Teamline Protects Meeting Room Investments with New Agnostic Solution

BCStrategies

09/04/2019 - 12:43

Teamline gives the enterprise all it needs to join Microsoft Teams, Skype for Business, Cisco Webex, Zoom, BlueJeans and StarLeaf meetings all from one agnostic...

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Unified Communication, Collaboration Suites, Team Collaboration, Microsoft Teams, Skype for Business, Cisco WebEx, Zoom, BlueJeans, StarLeaf

Jeff Pulver, UCaaS Pioneer, Vonage Co-Founder and Entrepreneur, Featured as Keynote Speaker at SkySwitch's Vectors 2019

BCStrategies

08/29/2019 - 09:27

Vectors 2019, scheduled for October 27-30 at the Loews Sapphire Falls Resort, Universal Orlando, will provide resellers with hands-on-training, educational content...

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Unified Communication, UCaaS, Hybrid Cloud, unified communications-as-a-service (UCaaS), SkySwitch, Jeff Pulver

Yamaha UC Expands Distribution Presence in North America With Almo Professional A/V

BCStrategies

08/27/2019 - 09:51

Almo will expand access to the company's broad portfolio of UC, audio, and video solutions, as well as to enhanced customer service and support.

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Unified Communication, Phones, Headsets & Hardware, Audio & Video Conferencing, Almo Professional A/V

NICE inContact CXone Expands FedRAMP Leadership with Workforce Optimization Authorization

By -

08/27/2019 - 01:00

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone has expanded its Federal Risk and Aut

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Infrastructure / Operations, Collaboration, Unified Communication, Contact Centers, Customer Relationship Management (CRM), SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Government, Manufacturing, Professional Services, Retail & Distribution, Technology

Blue Ocean Robotics Acquires World-Leading Telepresence Robot Beam

By -

08/26/2019 - 18:30

PALO ALTO, Calif.--(BUSINESS WIRE)--<a href="https://twitter.com/hashtag/Beam?src=hash" target="_blank">#Beam</a>--Blue Ocean Ro

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Mobility, Education, Healthcare, Hospitality, Manufacturing, Professional Services, Transportation

Cradlepoint Wins NASPO ValuePoint Contract for Software-Driven, Cloud-Managed LTE and 5G Ready Solutions

By -

08/26/2019 - 04:45

BOISE, Idaho--(BUSINESS WIRE)--Cradlepoint announced today that it has been awarded a five-year NASPO ValuePoint Data Communications Products & Services con

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Mobility, Infrastructure / Operations, Wireless Networks (Wi-Fi), Fixed-Mobile Convergence (FMC), Energy and Utilities, Government, Technology

Mitel Ranks Highest in Growth on Frost & Sullivan RADAR for Hosted IP Telephony & UCaaS

By -

08/26/2019 - 03:00

DALLAS, Texas--(BUSINESS WIRE)--Mitel scores highest on growth index in analysis of 30 hosted IP telephony and UCaaS providers.

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Mobility, Infrastructure / Operations, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Education, Manufacturing, Retail & Distribution, Technology

TMC Names Avaya Huddle Room a 2019 Communications Solutions Product of the Year Award Winner

By -

08/26/2019 - 02:30

SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, a

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Collaboration, Unified Communication, Instant Messaging & Presence (IM), Audio & Video Conferencing, UCaaS, Hybrid Cloud, Collaboration Suites, SaaS, Cloud Apps, Banking and Investment, Education, Government, Manufacturing, Media/Publishing, Professional Services, Technology

Intermedia Acquires Omni-channel Cloud Contact Center Provider, Telax

BCStrategies

08/12/2019 - 08:31

The acquisition advances Intermedia’s position as a cloud communications and collaboration leader through the addition of a world-class omni-channel CCaaS solution.

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Unified Communication, UCaaS, Hybrid Cloud, Contact Centers, Telax, Contact Center-as-a-Service (CCaaS)

AltitudeCDN™ Multicast+ Data Sheet

Ramp

07/15/2019 - 14:08

AltitudeCDN™ Multicast+ is a secure and scalable, standards-based multicast solution for live video. It’s the best option for reaching your viewers...

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Unified Communication, Collaboration, Audio & Video Conferencing, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Team Collaboration, Collaboration Suites, Social Business, Software Defined Networking (SDN), Technology, Streaming Video, Business Video, Enterprise Video, Enterprise Content Delivery, Network Optimization

AltitudeCDN™ OmniCache™ Data Sheet

Ramp

07/15/2019 - 14:06

AltitudeCDN™ OmniCache™ is an intelligent caching solution for live and on-demand video. It dramatically improves video playback performance by...

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Infographic: Approaches for Deploying an Enterprise Content Delivery Network

Ramp

07/15/2019 - 14:04

Gain a basic understanding of the different approaches to deploying an enterprise content delivery network.

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6 Questions to Ask When Choosing an eCDN

Ramp

07/15/2019 - 13:59

Multicast is the most efficient, time-proven standard for live video streaming. Download Ramp’s tip sheet to understand the questions you need to ask...

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AltitudeCDN™ Altimeter Data Sheet

Ramp

07/15/2019 - 12:48

AltitudeCDN™ Altimeter allows you to deploy, manage, monitor and analyze your global eCDN from a single web-based dashboard.

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Video: AltitudeCDN Multicast+ Event Analytics

Ramp

07/15/2019 - 12:47

Quickly assess the health of your network with Ramp’s Event Analytics, a simple and intuitive dashboard for AltitudeCDN™ Multicast+ that allows you...

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Video: AltitudeCDN Multicast+ Event Simulations

Ramp

07/15/2019 - 12:45

Verifying your network performance prior to your next video broadcast has never been easier. With AltitudeCDN™ Multicast+, you can simulate a live...

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Video: Ramp and Microsoft Integration Overview

Ramp

07/15/2019 - 12:42

See how Ramp AltitudeCDN's integration with Microsoft Stream, Teams, Skype Meeting Broadcast and Yammer can improve network performance and improve...

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