By replacing an outdated phone system with new communications solutions from Mitel, Lovejoy Independent School District (ISD) has been able to provide better, faster...

While the hype machine appears to have moved on to other topics, Internet of Things (IoT) continues to grow – though not necessarily in the way the magazines...

We live in an age where because of their preponderance, ubiquity and accessibility words not only really matter, they matter more than ever both good and bad. In fact...

WhatsApp, the Facebook messaging applications just introduced multi-party video calling for up to four participants. The solution only works on mobile phones, IOS and...

That one word – mature – sums up this year’s Gartner Magic Quadrant for Unified Communications (UCMQ), for on-premises solutions. Some form of the word “mature” shows...

With everything going to the cloud, the lines keep blurring between communications (basically UC) and collaboration, and more recently with contact center. Has there...

At the Google Cloud NEXT conference in San Francisco, Google made many, many AI announcements, including new AI tools to help contact centers be more efficient and...

At the Google Cloud event GoogleNext 2018, there were a lot of announcements. This conference is focused to how to use the Google cloud for business deployments.

Cato Networks announced today the addition of identity as an element in the contextual policy and operation of an SD-WAN. The concept is relatively simple -- enable...

Earlier this week Microsoft announced a long-awaited update to Teams, its workplace collaboration software which was first launched last year. The announcement of a...

A move to the cloud takes preparation and planning. Below are some technical considerations that can help ease the transition.

Peter Drucker was a management consultant, educator, and author. His writings contributed to the philosophical and practical foundations of modern business. Below are...

I have been fortunate to be included in a number of educational events and trade shows over the past six months. Now I’m back home and I’ve been thinking about what I...

There are certainly cases where best of breed makes sense, and there are many vendors with specialized offerings that I would gladly recommend to businesses. That...

Most of the projects that I work on, large and small, at some point require porting of numbers from one carrier to another. Moving toll free numbers from one carrier...

To help make more sense as to where Ribbon will land by Perspectives19, here’s a summary of the bright spots and points of caution that resonated for me from the...

The Business Communications market is ever more complex and challenging for both users and administrators. The intent of this article is to present a structured...

If you are a marketing person today, nobody cares about your “offline” skills. Everybody wants a digital marketer. Yet eCommerce currently makes up only 10% of all...

In defense of the technology, radio is just tough to do. Think about it. We are sending waves of electromagnetic energy that nobody can see or feel through free space...

My next conference is the Cloud Comms Summit, taking place in (outside of, actually) Washington, D.C. on June 27. Produced by the Cavell Group and the Cloud...

Collaboration is not a goal. Rather it is a strategically applied integral part of project management journeys—from concept to realization—coupled with attention to...

Not long ago, meetings were what happened between spurts of productive work. Today, meetings are increasingly where the work gets done. The e-board is one more tool...

A recent study sponsored by NewVoiceMedia claims that U.S. companies are letting an estimated $75 billion per year slip into the pockets of their competitors due to...

Enterprises are deploying AI for a number of use cases including call center automation, marketing campaigns, customer self-services and internal employee processes....

Few would argue that any kind of public safety incident represents a potentially complex problem to solve, but what are viable and lasting solutions to problems that...

In the rush to embrace convenience and lower operational costs, voice quality often gets the short end of the stick. Cellular service and voice over IP (VoIP) are two...

If you happen to be in the London area on May 16-17, be sure to attend UC Expo, the largest Unified Communications and Collaboration event in Europe. The theme of the...

Three weeks ago, Cisco held their annual Collaboration Summit in Phoenix. I decided to wait a week to write about the event to let my thoughts congeal.

It’s not often I have two events in the same week, but that’s what unfolded recently, and being the only BC Expert to attend both Monage 2018 and Cisco Collab Summit...

Goodbye Spark, hello Webex (lower case e). At the 2018 Cisco Collaboration Summit in Phoenix, Rowan Trollope and the Cisco team made A LOT of announcements, including...