RingCentral Analyst Summit 2026 – Powering the Future of Agentic Voice AI

RingCentral has had a busy year, with new products, ongoing innovation, and several leadership additions. At the company’s 2026 Analyst Summit in Scottsdale, Arizona, analysts received an update on RingCentral’s business momentum and a preview of upcoming announcements—some of which will be formally introduced at Enterprise Connect.

In her first year as President and COO Kira Makagon, opened the event by framing the broader industry shift. She described the current moment as an inflection point, with AI reshaping how people work, evolving buyer expectations, and a market in transition. As she noted, “We’re in the industry that lets people communicate—we’re at the essence of what AI enables people to do.” Rather than replacing communication, AI enhances it. Makagon summarized RingCentral’s focus simply: “Our mission is to shape the communication that is now aided by AI.”

Expanding the Portfolio with Agentic AI

RingCentral has long been a major player in business communications, beginning as an early cloud telephony provider and expanding into meetings, collaboration, video, events, and contact center platforms. Today the company is embedding AI—and increasingly agentic AI—across both customer and employee communications.

Over the past year, RingCentral introduced several new products while adding AI capabilities across its existing portfolio, including:

• AI Receptionist (AIR)

• AI Virtual Assistant (AVA)

• AI Conversational Expert (ACE)

• Workforce Engagement Management (RingWEM)

• Customer Engagement Bundle for informal contact centers

• AI Meetings (AIM) for video, meetings, and chat

Adoption appears strong, as RingCentral reported more than $100 million in annual recurring revenue from new products in 2025.

The “Three A’s”: AIR, AVA, and ACE

A central theme of the event was what RingCentral calls the “Power of AND”—the way its three core AI offerings work together across the customer journey.

• AIR serves as the front door. This 24/7 voice AI agent greets customers, answers and routes calls, provides self-service, captures leads, and schedules appointments.

• When human interaction is needed, AVA assists employees in real time, acting as an AI coworker that provides guidance and support during the conversation.

• After the interaction, ACE analyzes conversations and calling patterns using conversation intelligence. The insights feed back into the system to support continuous learning and improvement.

To explore RingCentral’s AI strategy in more detail, I spoke with Steven Zachok, VP and GM of AI. In the interview below, Zachok explains how RingCentral aims to deliver a “system of outcomes” that drives action throughout the customer engagement lifecycle. He also discusses how the three A’s work together to support customer engagement, and how RingCentral differentiates with a voice-first architecture where AI is built directly into the platform rather than added as a separate layer.

AI Receptionist (AIR)

AIR was one of the most discussed products at the event. The platform is designed to deliver a conversational, human-like experience while automating routine front-office tasks.

AIR can:

• Answer and route calls

• Respond to common questions

• Capture and qualify leads

• Schedule appointments and reservations

It can also run as a standalone solution alongside existing SIP-based PBXs, potentially opening the door for organizations that are not ready to replace their current phone systems.

I spoke with Joe Fahrner, GM of AIR, about how organizations are deploying the solution. In the video below, Fahrner discusses common use cases, including how businesses use AIR to provide a 24/7 receptionist capability. He also outlines adoption patterns across several vertical markets and highlights operational and cost benefits customers are seeing.

AVA: AI Assistance for Employees

I also spoke with Ashu Varshney, SVP of EX Products, about AVA, RingCentral’s AI Voice Assistant.

AVA functions as an AI copilot across RingCentral’s EX, CX, and meetings platforms. It allows users to interact with the system using natural language prompts similar to ChatGPT. During interactions and meetings, AVA can:

• Take notes automatically

• Generate summaries and insights

• Recommend next-best actions

• Transcribe conversations and meetings

In this discussion, Varshney outlined several use cases and customer benefits, along with a preview of capabilities on the roadmap.

ACE: Intelligence Across Interactions

The third component of the “three A’s” is ACE, formerly RingSense, which provides conversation intelligence and analytics across interactions.

ACE analyzes every conversation to identify why customers are calling, what topics they discuss, and even whether competitors are mentioned. The platform surfaces insights that help organizations identify customer friction points and convert those insights into operational improvements.

CX Takes Center Stage

RingCentral continues to expand its customer experience portfolio.

In addition to RingCX, which targets mid-market and enterprise contact centers, and RingCentral Contact Center for large enterprises, the company now offers the Customer Engagement Bundle (CEB) for informal contact center environments.

CEB runs on the RingEX platform and is designed for employees who interact with customers but are not traditional contact center agents. The goal is to provide contact-center-style capabilities with lower complexity and faster adoption. Since its availability in late 2025, more than 1,000 customers have deployed CEB.

RingCX supports voice, along with 20 digital channels and recently added native workforce engagement management through RingWEM. RingCentral Contact Center, leverages technology from NICE for enterprise-grade deployments.

In the following video, Jim Dvorkin, SVP of CX Products, provides an overview of the CX portfolio and recent momentum. He discusses the Customer Engagement Bundle, RingCX, RingCentral Contact Center, RingWEM, and AI Interaction Analytics.

I also spoke with John Finch, VP, Global Product Marketing, about how RingCentral’s AI agents work together in real customer service scenarios. In this discussion, Finch explains how the company approaches automation across the full interaction lifecycle—before, during, and after conversations—and how AIR, AVA, and ACE combine to automate, assist, and analyze customer interactions while keeping humans in the loop.

Bringing It All Together

As President and COO, Makagon leads RingCentral’s product and technology organization, overseeing marketing, strategy, engineering, and operations. Throughout the event, she emphasized the company’s focus on practical innovation and customer outcomes.

In this closing video, Makagon summarizes the event’s key themes, including RingCentral’s position in agentic AI and how AIR, AVA, and ACE work together under the “Power of AND.” She also highlights several sessions from the summit, including previews of upcoming announcements and discussions with customers and channel partners.

Final Thoughts

While RingCentral continues to innovate and increasingly focus on its CX and contact center offerings, it remains true to its roots as voice communications remain central to its strategy. Throughout the summit, executives emphasized the value of voice as a source of insight that can drive better business outcomes. The company has spent years enhancing its voice network, based on a redundant, reliable, secure standards-based architecture

With ongoing AI innovation and a broad portfolio spanning employee and customer communications – including calling, messaging, video, collaboration, and events, as well as a range of contact center and CX products, RingCentral is positioning itself to play a significant role as AI reshapes how businesses communicate.