In this episode, BCStrategies' Jon Arnold and Chris Pine raise some darker realities of how customer service is evolving, and how transformative technologies like AI can be a double-edged sword,...
Recently I had the opportunity to try out the EPOS EXPAND Vision 1, a compact and lightweight 4k webcam that’s easy to set up and use (even for me!), with great audio...
In the August episode, the main topic was Jon's experience at the Mobile World Congress event in Shanghai, with some sidebars to his broader impressions of going to China for the first time.
At Zoom’s industry analyst conference, Zoom Perspectives, the company laid out its priorities and roadmap, while demonstrating how to do hybrid events the right way.
Consilium UniCampaign transforms B2C outbound contact for customer acquisition, collections and driving customer loyalty and retention with integrations to Cisco,...
The July episode ended up being mostly about Avaya's ENGAGE event. Given how interesting Avaya’s situation has become – the discussion also reflected on the broader state of technology, and how...
I can’t think of another vendor that has emerged twice from Chapter 11, and with that in the rear-view mirror, Act III looks promising. With those two factors in mind,...
“The Art of Innovation” was the theme at Verint’s Engage customer event held in Las Vegas, with over 1,000 customers, partners, and analysts in attendance.
